Administrative/Operations/Sales/Marketing

********@*****.***

Interest: SALES AND MARKETING

QUALIFICATIONS PROFILE

Solutions-oriented, competent, and talented professional, equipped with several years of experience in sales and marketing, events planning,

and customer relationship management. Skilled in competitive analysis, opportunity awareness, strategic planning, and market research.

Equipped with equally strong qualifications in increasing sales and market share, with expertise in developing and implementing marketing and

sales plans, tactics, and consultative selling techniques. Well-versed at preparing and delivering presentations, implementing new programs

and products, as well as in identifying and addressing the needs of professionals to present effective solutions.

CORE COMPETENCIES

Marketing and Advertisements Events Organization and Strategic Sales Planning

New Account/Business Development Problem Resolution and Decision-Making

Forecasting and Inventory Management Sales Trend Analysis

Time Management and Prioritization Exceptional Communication

PROFESSIONAL EXPERIENCE

STILES MACHINERY INC., GRAND RAPIDS, MI

National Sales Operations Administrator - Feb 2014–Present

- Demonstrate expertise in directly supporting the vice president, regional sales managers, direct salesmen, and dealers of the company

- Ensure consistent communication and interaction with all teams and sales channels

- Perform systematic research and analysis of competitive data and market intelligence and complete the preparation of reports, as

applicable

- Serve as an effective liaison between the national sales and product groups to provide solutions and effectively relay all technical

and pricing issues and changes.

- Collaborate with the Marketing Department for events and activities preparation

- Participate and ensure branding standards in company and industry functions

- Display proficiency in completing other key regional projects, as assigned

Shop Solutions Sales Support Supervisor - Feb 2003–Feb 2014

- Rendered direct oversight to the performance of sales coordinators in Shop Solutions

- Actively joined the business development committees and initiatives

- Conducted accurate compilation of budget reports as well as the assessment on all purchase contract information for machine sales for

accurate documentation of details necessary for prompt and efficient order fulfillment to meet customer’s satisfaction

- Established and strengthened customer relationships

ADDITIONAL EXPERIENCE

UNIFORM COLOR COMPANY, HOLLAND, MI

Administrative Assistant and Purchasing - Sep 2002–Feb 2003

- Exhibited adeptness in providing direct support to the operations of the Maintenance Department

- Developed professional relationships with vendors as well as requested quotes, organized meetings, and streamlined processes

- Completed the compilation of budget reports and work orders

RODALE INC., EMMAUS, PA

Executive Assistant Book Club Operations Coordinator - May 1999–Oct 2001

- Functioned as an effective liaison between the United Kingdom and United States office

- Oversaw the execution of all special events

- Analyzed sales trends in making purchasing decisions

- Worked in collaboration with the marketing director in positioning titles and negotiating joining rights

- Organized and executed several telemarketing and in-house stuffer programs

- Cultivated strong partnership with various publishing houses and established a positive company image within the publishing industry

- Provided direct assistance to the vice president of worldwide marketing, responsible for handling travel arrangements,

correspondence, expense reports, invoicing, and department library maintenance

Senior Mail Order and Catalog System (MACS) Administrator - 1997–1999

- Served as the primary contact for book club marketing clients

- Achieved customer satisfaction by providing prompt and accurate service in collaboration with all customer service departments

Mail Order and Catalog System Administrator - 1996–1997

- Determined and resolved all system problems and gave test data and documentation to Informational Services Department to identify

potential root causes

- Rendered direct support to all special projects, which included adjusting and merging of customer accounts as well as resolution of

problems stemming from conversion

Operations Coordinator - May 1994–Oct 1996

- Monitored the coordination and execution of all direct mail promotions

- Generated monthly newsletters for Neodata and several promotional pieces for the company

HESS’S DEPARTMENT STORE, ALLENTOWN, PA

Assistant Buyer - Sep 1993–Sep 1994

- Carried out analysis of all inventory statistics as well as follow-up on advertising details and copy illustrations

EDUCATION

Associate Arts and Sciences in Management - MUSKEGON COMMUNITY COLLEGE, MUSKEGON TOWNSHIP, MI: 2004

Coursework in Nursing - NORTHAMPTON COMMUNITY COLLEGE, NORTHAMPTON, PA

Part-Time Coursework - DE SALES UNIVERSITY, ALLENTOWN, PA

PROFESSIONAL DEVELOPMENT

Business Analysis Essential - NEW HORIZONS; GRAND RAPIDS, MI: 2014

Tom Reilly Sales Training - NOTO’S CONFERENCE CENTER, GRAND RAPIDS MI: 2014

Architectural Woodwork Institute (AWI) Speakers Bureau Training - GRAND RAPIDS MI: 2012

EEMP Certificate - MEETING PROFESSIONALS INTERNATIONAL MICHIGAN CHAPTER, DEWITT, MI: 2014

Dale Carnegie - EFFECTIVE COMMUNICATIONS AND HUMAN RELATIONS/SKILLS FOR SUCCESS, DOWNERS GROVE, IL: 2009

Supervisors Building Blocks for Meeting Goals and Objectives - GRAND RAPIDS, MI: 2008

Certified Massage Therapist (CMT)–Sports and Swedish Massage Technique - NORTHAMPTON SCHOOL OF MASSAGE THERAPY, NORTHAMPTON, PA

PROFESSIONAL AFFILIATION

Toastmasters International Architectural Woodwork Institute (AWI)

ACTIVITIES

MS Bike Ride Habitat for Humanity Relay for Life

TECHNICAL ACUMEN

Microsoft Office (Word, Excel, and PowerPoint) SMILE Symix industry-specific programs

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