Customer Service Representative
Resume:
Sharon M Orsak
**** ********** ** ●Arlington, TX ● 76018
******@*******.***
PROFESSIONAL SUMMARY
● Highly skilled career professional with 20 years Medical Experience
● Ability to communicate effectively with a diverse group of individuals
● Excellent interpersonal skills
● Coordination and management skills
● CPhT/TX State License
Floor Stock Coordinator-CPhT 12/2009-
Present
JPS Health Network- Central Fill Pharmacy, Ft Worth, TX
● Manages drug inventory and pharmacy supply levels appropriately
● Identifies drug and supply needs for re-ordering, via the online ordering system, in addition to following
through on back orders
● Manage daily workflow
● Data entry,Microsoft Word and Excel, recording all prescriptions, purchase orders, stock orders,
requisitions, and disbursements
● Prioritize projects until completion
● Coordinates responses and resolutions with appropriate internal and external parties.
● Provide quality customer service
● Performs related duties as assigned
● General Supervision of Pharmacist in Charge
J-Phase Electric 06/2008-
12/2009
● Manage A/P, A/R for past due accounts
Customer Service Representative - Sage Software 10/2000-
5/2008
● Provide strong analytical and communication skills
● Assist customers with software/hardware issues in high volume live call center
● Complete guidelines and duties outlined to resolve customer issues
● Supervised and mandated support queues to appropriate departments
● Managed Unix and Linux systems
● Provided training and guidance to customers regarding software system capabilities
Surgery Coordinator - Urology Associates 12/1997-
5/2000
● Coordinate and manage surgery schedules for multi Dr. practice with multiple hospitals and surgery
centers
● Managed all precertification with insurance companies and surgery centers.
● Managed patient accounts and coordination of benefits and payments for procedures. Prepared
pre-operative documents for hospital personnel
● Performed CPT and ICD9 coding for office and surgical procedures
● Coordination of medical records and patient accounts
Receptionist/Insurance Clerk -Texas Gulf Coast Medical 2/1994-
11/1997
● Data Entry, schedule appointments, answer multi line phones
● Manage cash drawer, run daily reports
● Manage arrival and disposition of patients
● Verify insurance benefits
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