Medical Device Sales
Resume:
Patricia A. Davis
Charlotte, NC. 28226
*****.****@*****.***
Objectives
Effectively manage high call volumes along with a drive and passion for working in fast-pace environments.
Demonstrated knowledge of FDA Regulation Processes and Procedures in MDR, in addition, excellent written and oral
communication skills, and highly versed in Microsoft Office Suite.
Education:
BSBA – Criminal Justice - w/ concentration in Paralegal Studies - Alliant University
Associates Degree - Business in Paralegal Studies - Academy of Court Reporting
Experience:
Invacare, Corp - Quality Complaints Specialist 03/2012 – 06/2014
Medical Device Manufacturer
• Document, reported and maintained QMS processes to meet requirements of US FDA (e.g., 21CFR 820
QSR), ISO 13485, & reporting level 1-3 incidents relating to MDR.
• Interviewed 60-70 vendors and end users daily to gather information and facts regarding injury.
• Utilized problem solving and critical thinking skills to ensure compliance with the companies QMS, CAPA
and CGMP practices.
• Assisted departments with understanding the significance of the relevant regulations and standards.
• Participated in failure investigations (complaint and safety issues) & escalated potential adverse events,
recalls, orders, quotes, returns, etc. in effort to reduce risk of noncompliance.
• Represented the company on quality and regulatory matters for internal and external audits, including
corporate audits and audits by regulatory agencies.
Amerigas Propane – Sales Rep 06/2007 - 10/2011
Gas/Utility
• Responsible for profitable revenue and growth through new targeted customer base and further penetration
of existing customers, and customer retention.
• Setting up propane tank and/or meter accounts for commercial and residential customers via SAP.
• Knowledge of competition in order to negotiate with current and new customers while maintaining
company’s profit margin.
• Review of credit reports for various programs to meet the needs of the customer.
• Negotiated and explained contract details along with scheduling service at point of sale.
• Played a role in the extension of services, disconnection of services, payments on accounts
scheduling of filling tanks for forecast and non-forecast customers, and repair services.
The Mortgage Zone - Licensed Loan Officer 01/2000-05/2007
Mortgage Broker
• Sold various loan products for refinances and purchases while utilizing negotiation skills.
• Heavy cold calling to gain new customers via phone or face-to-face interview.
• Conducted presentations geared toward homeowners, realtors, & banks.
• Extensive follow-up and listening skills to maintain close relationships with customers.
• Audited loan files for accuracy to resolve title and credit report issues prior to closing.
Patricia A. Davis
Skills:
• Highly skilled in Microsoft Word, Excel, Power Point, Internet, Outlook, Lotus Notes, SAP, Oracle,
Cisco, Arc Map, Soft Pro, etc.
• Knowledge of FDA Rules and Regulations
• Excellent communication, negotiating and written skills along with maintaining close relationships
with a diverse population.
• Self-starter and team player attitude plus results driven.
• Ability to work in a multi-tasked, dynamic environment while displaying good organizational
skills.
• Committed to exercising a high degree of professionalism, judgment, discretion and decision
making necessary to achieve organizational objectives.
• Highly focused on accuracy and attention to detail.
Honors/Achievements
Dean’s List (2014)
Presidents List (2002)
Dean’s List (2002)
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