Customer Service Manager

DESIREE BRESCIO

Charlotte, NC

412-***-**** - ********@*****.***

CAREEER OVERVIEW

Providing expertise in many areas of finance and customer Service. My background consists of working in fast

pace environments such as call centers, loan centers, mortgage companies & law firms. I bring with me working

knowledge of many computer databases and strong written and verbal communication skills. Over the past 14

years I have gained the ability to collaborate and build creditability across multiple lines of business. I have

strong prioritization and leadership skills, as well as the ability to assess and meet client needs. I take pride in

my work and except every new challenge as an opportunity for growth. I am capable and experienced in

complex problem solving and maintaining client relationships. In the past I have been recognized for my quality,

production, dependability, rapport building and ability to work as team player.

PROFFESIONAL EXPERIENCE

Data Quality Analyst Sr.

October 2012- Present Corelogic – Charlotte, NC

Utilized tools to analyze query and manipulate data within defined business parameters. Research and

adjusted all complex data quality errors on mortgages, assignments, modifications and releases for Bank of

America Department of Justice. Analyzed data received, compared data record layout to existing format for

successful loading of data to system. Formatted and modified certain data files for specific uses. Approved

release of data from test environment into production.

Pharmacy Claims Support Rep/ Licensed Insurance Agent

July 2011 to October 2012 Connextions – Charlotte, NC

Thoroughly analyze, research, and resolve complex and escalated prescription claims. Responded to customer

service inquiries in a fast pace inbound environment. Assisted clients regarding issues with accounts and

resolved customer benefit issues. Enrolled participants into Medicare plans available in their area. Generated

follow up appointments. Increased customer loyalty through building rapport.

Mortgage Account Manager

December 2009 to March 2011 Kelly Services, Pnc Bank – Pittsburgh, Pa

Prepared and logged recorded subordinations and mortgages. Successfully handled 50 to 70 recorded

mortgages per day. Created and maintained production daily spreadsheets. Prepared folders and maintained

records of mortgages being sent for recording. Retrieved and entered recording information from the county.

Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.

Assistant Office Manager

March 2005 to December 2009 CBC Innovis/AES – Pittsburgh, Pa

Maintained and built rapport with new and existing clients. Resolved complex and sensitive inquiries that

require internal and external collaboration. Assist clients with same day real estate closings and handled

rejected closing packets. Prepared and distributed payroll for staff of 30. Maintained individual client accounts.

Handled invoicing, cash application, investigated chargebacks, discrepancies, issued credit memos, &

reconciliations. Responded to customer requests for documentation. Created databases and spreadsheets to

improve reporting accuracy. Updated client credit reports

EDUCATION

Point Park University 2005 Criminal Justice Bachelor of Science

Duff’s Business Institute 1999 Paralegal Associate in Specialized Business

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