Customer Service Engineer
Resume:
CHERRYLYNN HICKEY
Bradford, ON
L*Z 2C4
************@*******.***
OBJECTIVE
A Material management position encompassing demonstrated skills of
PLANNING, ANALYZING, SOLVING and DETERMINING in a manufacturing environment
with specific focus on Production Control.
PROFILE
14 Years of progressive experience in the auto industry:
. Planning the flow of inbound and outbound material to meet customer
demand
. Analyzing production and customer orders to determine the action which
is required to take
. Solving problems with suppliers and production to meet 100% customer
satisfaction
. Consults with customer service and buyer to review non stocked items
and collectively makes decisions to meet customer requirement
. Computer software: MS Office - Excel; ERP- Trans4m/Supplyweb and SAP;
and Internet/E-mail
. Analyzing inventory to determine what is required for daily production
. Scheduled production
. Strong understanding in LEAN manufacturing, Kanban principles and Six
Sigma
ACHIEVEMENTS
. Planned and prepared for engineer changes. Determined how the change will
affect the raw material and components ordered; communicated to the
supplier; monitored my order to prevent obsolete parts; scheduled the new
part to meet the customer orders. Results: We shipped the new part to the
customer on time and minimize obsolescent.
. Analyzed the customer demand to prepare for ordering of raw material and
components. Reviewed the customer's order to find errors and monitor
increases and decreases; confirmed with customer service that the orders
are correct; determined that the demand is good. Results: I released
correct orders to my suppliers for raw material and components.
EXPERIENCE
PRODUCTION PLANNER SUPERVISOR 2012- Present
UTIL Canada - (Capital Tool and Design) (Automotive)
. Supervisor of the production planners
. Scheduled Hardware, Brake Shoes and Plates production
. Review and follow-up with Production on their daily performance
. Enter customer order into SAP and created shipping paperwork
. Follow-up with customers service about their orders and provided
promise dates
. Schedule parts from the sub-contractors suppliers
. Scheduled shipments with carriers
. Analysis and manage on-hand inventory
PRODUCTION PLANNER 2011- 2012
UTIL Canada - (Capital Tool and Design) (Automotive)
. Scheduled hardware and plates production
. Review and follow-up with Production on their daily performance
. Enter customer order into SAP and created shipment paperwork
. Follow-up with customers about their orders and provided ship date
. Scheduled shipments with carriers
. Analysis and manage on-hand inventory
. Went to Mexico for two week, to train the employees on how to create
an schedule using SAP
MATERIAL RELEASE ANALYST/SCHEDULER 2003- 2011
Van-Rob Stamping (Automotive)
Scarborough Plant: 2003 to 2008
Aurora Plant: 2008 to 2011
. Order steel and components to support the production schedule
. Expedite and de-expedite orders
. Resolve problems with suppliers and production
. Analysis and managed on-hand inventory
. Communicate with suppliers and production
. Build and maintain suppliers relationship and rate suppliers
performance
. Participate in engineer meetings and cost saving projects
. Scheduled press shop production
. Also trained co-workers for the material release analyst and data
entry position
. Internal lean manufacturing, 5 S, and WHISM training
PRODUCTION COORDINATOR 2000-2003
Innovative Cooling Dynamics - Division of Magna (Automotive)
. Coordinate the flow of inbound and outbound material
. Managed on-hand inventory
. Perform EDI functions and analyze and action to MRP recommendations
. Set-up and maintain part number, structure and routings in the ERP
system
. Enter customer orders in the systems and follow up on shipments
. Order raw components to support the production schedule
. Purchased packaging supplies
. Communicate with production, and resolve problems with suppliers and
customers
. Participate in materials meetings
. The customer whom I worked with was GM and Honda
. Conduct interviews and trained co-workers
EDUCATION/ADVANCED TRAINING
Materials Management and Distribution 1996-2000
Sir Sandford Fleming College
Environmental Waste Management in Industry 1996-2000
Sir Sandford Fleming College
OTHER
Open to Business travel
References available on request
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