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Customer Service Engineer

Location:
Richmond Hill, ON, Canada
Posted:
July 16, 2014

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Resume:

CHERRYLYNN HICKEY

** **** ***.

Bradford, ON

L*Z 2C4

acez2k@r.postjobfree.com

H 905-***-****

C 647-***-****

OBJECTIVE

A Material management position encompassing demonstrated skills of

PLANNING, ANALYZING, SOLVING and DETERMINING in a manufacturing environment

with specific focus on Production Control.

PROFILE

14 Years of progressive experience in the auto industry:

. Planning the flow of inbound and outbound material to meet customer

demand

. Analyzing production and customer orders to determine the action which

is required to take

. Solving problems with suppliers and production to meet 100% customer

satisfaction

. Consults with customer service and buyer to review non stocked items

and collectively makes decisions to meet customer requirement

. Computer software: MS Office - Excel; ERP- Trans4m/Supplyweb and SAP;

and Internet/E-mail

. Analyzing inventory to determine what is required for daily production

. Scheduled production

. Strong understanding in LEAN manufacturing, Kanban principles and Six

Sigma

ACHIEVEMENTS

. Planned and prepared for engineer changes. Determined how the change will

affect the raw material and components ordered; communicated to the

supplier; monitored my order to prevent obsolete parts; scheduled the new

part to meet the customer orders. Results: We shipped the new part to the

customer on time and minimize obsolescent.

. Analyzed the customer demand to prepare for ordering of raw material and

components. Reviewed the customer's order to find errors and monitor

increases and decreases; confirmed with customer service that the orders

are correct; determined that the demand is good. Results: I released

correct orders to my suppliers for raw material and components.

EXPERIENCE

PRODUCTION PLANNER SUPERVISOR 2012- Present

UTIL Canada - (Capital Tool and Design) (Automotive)

. Supervisor of the production planners

. Scheduled Hardware, Brake Shoes and Plates production

. Review and follow-up with Production on their daily performance

. Enter customer order into SAP and created shipping paperwork

. Follow-up with customers service about their orders and provided

promise dates

. Schedule parts from the sub-contractors suppliers

. Scheduled shipments with carriers

. Analysis and manage on-hand inventory

PRODUCTION PLANNER 2011- 2012

UTIL Canada - (Capital Tool and Design) (Automotive)

. Scheduled hardware and plates production

. Review and follow-up with Production on their daily performance

. Enter customer order into SAP and created shipment paperwork

. Follow-up with customers about their orders and provided ship date

. Scheduled shipments with carriers

. Analysis and manage on-hand inventory

. Went to Mexico for two week, to train the employees on how to create

an schedule using SAP

MATERIAL RELEASE ANALYST/SCHEDULER 2003- 2011

Van-Rob Stamping (Automotive)

Scarborough Plant: 2003 to 2008

Aurora Plant: 2008 to 2011

. Order steel and components to support the production schedule

. Expedite and de-expedite orders

. Resolve problems with suppliers and production

. Analysis and managed on-hand inventory

. Communicate with suppliers and production

. Build and maintain suppliers relationship and rate suppliers

performance

. Participate in engineer meetings and cost saving projects

. Scheduled press shop production

. Also trained co-workers for the material release analyst and data

entry position

. Internal lean manufacturing, 5 S, and WHISM training

PRODUCTION COORDINATOR 2000-2003

Innovative Cooling Dynamics - Division of Magna (Automotive)

. Coordinate the flow of inbound and outbound material

. Managed on-hand inventory

. Perform EDI functions and analyze and action to MRP recommendations

. Set-up and maintain part number, structure and routings in the ERP

system

. Enter customer orders in the systems and follow up on shipments

. Order raw components to support the production schedule

. Purchased packaging supplies

. Communicate with production, and resolve problems with suppliers and

customers

. Participate in materials meetings

. The customer whom I worked with was GM and Honda

. Conduct interviews and trained co-workers

EDUCATION/ADVANCED TRAINING

Materials Management and Distribution 1996-2000

Sir Sandford Fleming College

Environmental Waste Management in Industry 1996-2000

Sir Sandford Fleming College

OTHER

Open to Business travel

References available on request



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