Customer Service Representative

Abdalle

**** ******** *** ***** #* Phone: 612-***-****

Barre

Minneapolis, Minnesota 55404 E-Mail: *******.*****@*****.***

Education

Associate of Arts in Humanities Graduated: May 2010

St. Cloud State University, St. Cloud, Minnesota, USA

Employment

Customer Service Representative, Convergys, Eagan, MN Jun 2013 – Jul 2014

• Professionally handle incoming calls from customers and enter the customer’s information into the

database. Used automated information systems to analyze the customer’s situation.

• Educated customer as needed to prevent the need for future contacts and document interactions

through contact tracking.

• Provide quality service and support in a variety of areas like billing, system troubleshooting and more.

• Maintain a balance between company policy and customer benefit in decision making; handle issues in

the best interest of both customer and company.

• Ensured that issues were resolved both promptly and thoroughly.

• Responsible for compiling and generating reports as they relating to customer service surveys.

• Ability to communicate clearly and professionally, both verbally and in writing.

Inside Sale Representative, Convergys, Eagan, MN Jun 2012 – May 2013

• Professionally handle incoming calls from customers and enter the customer’s information into the

database, then build an order and submit it to the correct department.

• Maintain customer relationships to optimize opportunities to sale products and services. Continuously

evaluate and identify opportunities to sale products that positively impact the customer’s experience.

• Provide excellent service to internal / external customers by using active listening, asking strategic

questions to uncover needs, and making recommendations to meet the customer’s needs.

• Ability to communicate clearly and professionally, both verbally and in writing.

• Ability to handle complaints and unpleasant customers.

• Ability to speak with customers in a calm, enthusiastic and friendly tone of voice.

Insurance Broker, Progressive, Bloomington, MN May 2011 – Jul 2013

• Customize insurance products to suit individual customers, often discussing and assessing clients'

current and future insurance needs.

• Built and maintained business relationships with clients.

• Attended seminars to learn about new products and services to grow my business.

• Promptly attended to clients' requests and made sure that work was undertaken efficiently.

• Researched insurance policies and products, kept records, prepared reports and collected insurance

premiums.

• Undertook general administrative duties, marketing services and developed new business.

Loan Document Specialist II, Wells Fargo Document Custody, Minneapolis, MN Sept 2010 - Mar 2012

• Prepared loan documents for all new, renewed and modified Mortgage loans.

• Made sure that OFAC verifications complied with applicable bank and regulatory policy.

• Reviewed custodial and collateral agency agreement to make sure all the data were entered correctly.

• Verified loan information in the companies tracking system and legal documents.

• Prepared Early Truth in Lending disclosures and RESPA documents ensuring compliance with all

applicable state and federal laws, bank policies and compliance regulations.

• Reviewed loan documentation request packages for accuracy and compliance with all bank and

regulatory policies.

Sales Representative, Spring Valley Marketing, Minneapolis, MN Oct 2008 - Aug 2010

• Established and maintained rapport with current and prospective customers.

• Made telephone calls and in-person visits and presentations to prospective customers.

• Researched sources for developing prospective customers

• Developed clear and effective written proposals for customers.

• Expedited resolution of customer problems and complaints.

• Coordinated sales effort with marketing and sales management team.

• Supplies management with oral and written reports on customer needs, problems and interests,

• Kept well informed on products, technical services, competitive activities

Contact this candidate