Customer Service Administrative Assistant
Resume:
TonyaBlevins
Tuscaloosa, AL 35405
C: 470-***-****
*********@*****.***
http://www.linkedin.com/in/tonyablevins
http://tonyablevinseportfolio.wordpress.com/
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Secret Security Clearance
United States Army National Guard Sergeant with extensive Administrative,
Management, Leadership & Training experience. A dynamic, ambitious, &
assertive professional who excels in all aspects of training; demonstrates
superb leadership and planning abilities excellent team building skills;
possesses keen analytical aptitude, cogent writing skills, and unsurpassed
situational awareness; andmotivated, diplomatic and tactful with
professionals and non-professionals at all levels.
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AREAS OF EXPERTISE
?Problem Solving/Critical Thinking? Microsoft Office Suite? Management of
Personnel Records? Medical Case Management? HIPAA Compliance? Training ?
Leadership and Planning ?Recruiting & Interviewing? Troubleshooting
Hardware/Software? 60 WPM ?Case Management
TECHNICAL SKILLS & KNOWLEDGE
?Platforms: Windows XP, Vista, Windows Server 2003
? Visionapp, Remedy, HEAT, Firewalls, Icore, Cisco Anyconnect, Peak10
?Linux, Red Hat Linux, Oracle, Citrix, MySQL, Active Directory
?Experience with general technical support of software & hardware
?Business Intelligence (BI), Microsoft Office Suite2010
PROFESSIONAL EXPERIENCE
Production Support Analyst
Scientific Games National Data Center, Alpharetta, Georgia, 84 hours weekly
(7 on 7 off) July 2013 - March 2014
As a Production Support Analyst, my duties included 24/7 systems support
monitoring and processing to include Linux, Windows Server, SQL Server and
proprietary software. Entering commands, using computer terminal, and
activate controls on computer and peripheral equipment to integrate and
operate equipment. Deploying patches, updates to Websites for clients.
Notify supervisor or computer maintenance technicians of equipment
malfunctions.Track client system issues using Remedy ticketing system.
Respond to program error messages by finding and correcting problems or
terminating the program. Read job set-up instructions to determine
equipment to be used, order of use, material such as disks and paper to be
loaded, and control settings. Type command on keyboard to transfer encoded
data from memory unit to magnetic tape and assist in labeling, classifying,
cataloging and maintaining tapes.
Program Eligibility Specialist-Surplus Division
Georgia Dept of Administrative Services, Atlanta, Georgia, 40 hours weekly,
November 2012 - July 2013
As a Program Eligibility Specialist, I was responsible for processing
disposal requests of state property; processing applications to determine
eligibility for federal or state surplus; making sure local governments,
SBA, non-profits and state governments turn in updated documentation to
maintain eligibility in a timely manner; customer service for sales; &
makings sales calls to previous customers to reestablish relationship with
the Surplus division; maintain Access database of deferred eligibility
customers.
. Creative Marketing - created database in Access to track deferred
eligibility customers. Created script & email templates for
contacting previous customers.
Administrative Assistant -Surplus Division
Georgia Dept of Administrative Services, Atlanta, Georgia, 40 hours weekly,
June 2012 - November 2012
As an Administrative Assistant, Perform general office work; order and
maintain supplies for staff & office, mailings; filing; errands.
Responsible for writing, design and/or editing of content and
correspondence, including the weekly PowerPoint's, etc. Perform general
office work; order and maintain supplies for staff &office, mailings;
filing; errands. Maintain and take meeting minutes. Timekeeping for
staff;Sign for and distribute UPS/Fed Ex/Airborne packages. Serve as
alternative cover for Commissioners Receptionist.
. Innovative Organizer - Coordinated seven workshops across the state
for the Surplus Government Property 101 training. Organized "Lunch &
Learn" Series among the agency to promote organizational/employee
engagement through learning what the other agencies within do.
Health Systems Specialist
United States Army, Montgomery, AL, 40 hours weekly, October 2008 -March
2012
As a Health Systems Specialist for the Army National Guard, Process,
verify, and maintain personnel related documentation, including staffing,
training, grievances, performance evaluations, classifications, and
employee leaves of absence. Examine employee files to answer inquiries and
provide information for personnel actions. Gather personnel records from
other departments or employees; Process and review Line of Duty
applications to evaluate eligibility for medical care and medical bill
payments. Provide general instruction to soldiers and ensure they have
necessary documentation for medical care. Obtain records and assist with
follow-up care with civilian and MTF's. Arrange travel utilizing Defense
Travel System (DTS).Individual case management for Line of Duty injuries &
resolve medical debt collections as a result of injuries.
. Diplomatic & Tactful - Authored Standing Operating Procedures (SOP)
for Medical Bill payment process for Line of Duty injuries to help
alleviate Congressional and Inspector General complaints.
. Always on Point - Confidently briefed300+ Service Members on
benefits/right in reference to injuries upon returning from
deployment - May 2010
J-1 Automation Clerk
United States Army, Montgomery, AL 40 hours weekly, January2008 -September
2008
Operate spreadsheet programs and other types of software, such as Oracle to
load and manipulate data and to produce reports. Utilize HEAT service desk
ticketing system. Monitor the system for equipment failure or errors in
performance. Respond to program error messages by finding and correcting
problems or terminating the program. Notify supervisor or computer
maintenance technicians of equipment malfunctions.
. Accomplished Professional - Received Army Commendation Medal for
maintaining a 1% accuracy rate in checking for duplicate documents
within an internal system.
Human Resources Office Lead
Sears, Roebuck & Company Tuscaloosa, Alabama, 35 hours weekly, September
2006 - January 2008
As theHuman Resources Office Lead, prescreened & interviewed potential
candidates/prepared source documentation needed for new hires; Conducting
new hire orientation Working with Loss Prevention to investigate overages
or shortages in registers. Responsible for store purchasing card
reconciliation;Prepare bank deposits, and make sure the store cash vault
balances. Making sure the office staff is up to date on new processes and
policies. Assist the Operations Manager & Store Manager as needed.
. Natural Leader - Selected as office lead while HR Manager Position was
vacant; supervised 3 other staff members.Coordinated in volunteer and
staff training events or programs and recommending resources as
needed.
EDUCATION
Bachelors of Science - Business TechnologyMgmt.DeVry University, Atlanta,
Georgia, 2013
Associates in Criminal Justice, University of Phoenix, Phoenix, Arizona,
2009
PROFESSIONAL MILITARY TRAINING
Human Resources Specialist, Camp Parks, Dublin, CA, 2010
Supply Specialist, Fort Lee, Virginia, 2005
MAJOR AWARDS AND DECORATIONS
?Army Commendation Medal?National Defense Service Medal?Army Service Ribbon
ORGANIZATIONS
?Member of the National Leadership & Success Society- Devry University
?Member of the Technology Association of Georgia - DeVry University
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