Office Management, Supervisor, Customer Service, Training Manager
Resume:
Apt. *** *******@***.***
El Centro, CA 92243
Michelle C. Marlow
Objective I am seeking to be part of an organization that is
dedicated to the success of its customers,
employees and the community in which it serves. I
offer both experience and a passion for teamwork,
leadership and customer service.
Experience February 2013 - Current First Foundation Bank
El Centro, CA
Client Services Supervisor
Supervise daily branch operations and staff
Assist with Branch operational compliance and risk
management
Train and lead staff in accordance with Bank
policy and procedure
New employee training, compliance training and
policy/procedure training
October 2009 - February 2013 Cornerstone Community
Church Holtville, CA
Office Manager
Coordinate and manage all Church events,
ministries, retreats and camps
Maintain legal and insurance compliance for Church
as a non-profit organization
Develop and maintain Ministry Policy & Procedures;
manage daily office responsibilities and operations
June 2008 - August 2009 Desert Commercial Bank
El Centro, CA
Branch Services Manager
Train and lead staff in accordance with Bank
policy and procedure
Manage daily branch operations and staff
Maintain Branch operational compliance and risk
management
Maintain monthly certifications and account reports
January 2006 - June 2008 Cornerstone Community
Church Holtville, CA
Office Manager/Treasurer
Coordinate and manage special projects for various
ministries
Manage daily office responsibilities and church
operations
Maintain general ledger accounts and reports,
payroll, accounts payable and receivable; prepared
monthly, quarterly and annual reports
March 2001 - Nov. 2003 Valley Independent
Bank/Rabobank El Centro, CA
Staff Development Officer - Branch Administration
Facilitate training classes, one on one training
and operations meetings
Develop and manage Branch Trainer Program
Develop and manage Operations/New
Accounts/Leadership Training
Assist with development of the Standard Policy &
Procedures Manual
Manage and supervise multiple training facilities
and support staff
Assist with department strategic plans, budgets &
report to Exec. Mgmt
Assist with Bank conversions, consolidations,
audits and operations support
September 2000 - March 2001 VIB Corp El
Centro, CA
Corporate Training Manager
Manage training and staff development programs
Develop and manage training programs based on needs
assessment
Research and recommend outside training providers
Supervise training department staff
Develop and implement new Training & Recruitment
Department Policies
April 1996 - September 2000 Valley Independent
Bank El Centro, CA
CSR Specialist/Branch Admin. Staff Dev. Officer -
Branch Administration
Revise, enhance, coordinate and facilitate CSR
Training Program
Assist with the development of regulatory
compliance training
Assist with banking system conversion training
Develop and maintain CSR Policy & Procedure
Handbook
Assist with branch audits, branch consolidations
and various projects
Education Imperial Valley College
Imperial, CA
Pursuing degree in Communication
General Education
January 1999 - September 2003 Frederick Taylor
University Moranga, CA
Business Administration major with emphasis in
Human Resources
February 1989 - 1990 Imperial Valley College
Imperial, CA
September 1987 - January 1989 Point Loma Nazarene
College Point Loma, CA
June 1987 Holtville High School Holtville,
CA
Graduate, 3.40 GPA
California Scholastics Federation, Life Member
Skills Public Speaking, Customer Service, strong
interpersonal skills such as verbal, coaching,
feedback, presentation, writing, negotiating and
group process skills. Strong project management and
organizational skills as well as various computer
and office program knowledge.
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