Administrative Assistant Project Manager
Resume:
MARIA ELIZABETH CRUZ ADMINISTRATIVE ASSISTANT
NJ 07039
201-***-**** *********@*****.***
Accomplished professional... with cross industry experience managing
accounts and providing interdepartmental support to service clients on a
global scale. Versatile management capabilities to effectively handle
variability, operate in a time efficient and highly organized manner, and
support improved performance metrics by maintaining consistency. Adeptly
articulate in administrative matters and skilled at accomplishing multiple
tasks simultaneously and maintaining work quality within a pressured
atmosphere. Elite communicator skilled at facilitating relations with key
stakeholders and building a superior reputation for the company.
AREAS OF EXPERTISE
Account Management Microsoft Work & Excel Adobe Photoshop
Resource Management PowerPoint & Visio Dreamweaver
Customer Support SharePoint & Outlook Website Maintenance
Instrumental in business development and end of vendor support
Consistently provide supportive service to Product Managers
Effectively manage risks and compliance for the team
Accountable to provide daily, monthly, quarterly, and annual reporting to
Senior Management
Discreetly managed confidential data and reporting for Administration
officials
EXPERIENCE & RESULTS
CITIGROUP TECHNOLOGY INFRASTRUCTURE (CTI) ( New York, NY (
ADMINISTRATIVE ASSISTANT/ASSISTANT PROJECT MANAGER, CUSTOMER PERFORMANCE
CENTER (CPC) . 2005-PRESENT
Direct and monitor multiple systems and databases within the corporation as
well as facilitate and direct system enhancements on behalf of the global
user community. Coordinate the User Acceptance Testing function for
applications and manage the System Development Lifecycle. Organize routine
updates to the information supporting the Business Continuity Procedures.
Maintain direct communication with clients and senior management to ensure
cohesive operations.
Managed calendar meetings, expense reports, training, time reporting,
compliance requirements and project tracking
Coordinated domestic and international travel arrangements (air, hotel
accommodations and ground transportation), prepared detailed itineraries
and assured accuracy and time delivery of plans/tickets to travelers
Field all calls and meeting requests appropriately, using best judgement in
prioritizing.
Communicate and liaise between the executive(s), management,
staff/employees and external business partners.
Maintain department records and process claims and invoices.
Assist in staffing request and communicate staffing changes to the
centralize Business Office.
Maintain ServiceNow application and support enhancements to include
management and administration end-user requests.
Granted control of special projects including Marketplace set-up requiring
assistance for Product Mangers in publishing, pricing, location expansion,
and adding suggestions for locality optimizations.
Lead Information Security Administration for 2 global applications,
managed accounts, and trained new users
CITIGROUP ADMINISTRATIVE ASSISTANT/ASSISTANT PROJECT MANAGER, CTI PROCESS
PLANNING . 1998-2005
Oversaw the technology request work flow, metric reporting, and action
plans for service providers and requesters global account management as
well as the marketing team responsible for sourcing and securing new
business opportunities and revenue growth potential. Served in security
administration by managing user accounts and entitlements as well as
trained new users
Serviced customers across various functions, coordinated technological
relocation projects, and transitioned legacy functions to technology.
Managed internal build-out and relocation services
Appropriated approximately 1,000 support tickets daily to the
proper technology groups
CITIGROUP ADMINISTRATIVE ASSISTANT, CTI STOCK LOAN PRIME BROKER . 1996-1997
Utilized superior IT skills in provision of administrative support.
Maintained a system of records and managed business correspondence.
Performed duties involving confidential departmental and personnel
information.
Managed the preparation of sensitive reports and analysis.
Facilitated growth of a global company through Administrative
support
EDUCATION & DEVELOPMENT
Bachelor of Science in Business Administration, Management and Marketing (
SAINT LOUIS UNIVERSITY ( 1986
Information Technology Infrastructure Library (ITIL) Certified
RESUME CONFIDENTIAL
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