Customer Service Manager

Mr. Anthony Bonello Security Clearance:

Secret

**** ******* **. ****: 321-332-

2031

Altamonte Springs Fl. 32714 **********@*******.***

Objective: To obtain a position with your company and continue to leverage my skills and

professionalism and to become an asset to the company.

Management Profile

As a manager for nearly 20 years I have plenty of experience with setting goals and developing plans to

achieve those goals. I also have a clear understanding of who my customer is and how to meet their

expectations. Supporting the implementation of company programs is something that I also have a lot of

experience with. I have experience in dealing with vendors and understanding how to help them get the

job done. I have also managed P&L statements for many years. I have a very strong work ethic and am

extremely goal oriented.

Areas of Expertise:

• Customer Service - Motivated

• Organizational skills - Leadership background

• Interpersonal Savvy - Property Management

Professional Experience

28 Feb 2013 – Present

ManTech SOCOM-Afghanistan

Logistic Analyst

As a Logistic Analyst;

I am responsible for requirements definition, design, development, implementation and maintenance of automated

information systems

-Advise and consult to management and team on matters of logistics policy and procedures, logistics automation,

system architecture, integration and interfaces

- Develop criteria, methods, techniques and procedures as it relates to the mission

- Responsible for schedule development, test criteria, functional descriptions, data dictionary. Keep abreast of

logistics literature, policy and guidance and assess system impact as a result of changes in policy and regulations

- Conducts functional field assistance visits as necessary

4 Mar 1998 – 8 Feb 2013

Starbucks Coffee Company

District Manager – Store Manager – Assistant Manager

Joining the company as an Assistant Manager I was able to grasp quickly the importance my role. Customer

service and the training of my employees were the staples. Excelling at this enabled me to become a Store Manager

after 6 short months. As a Store Manager my responsibility grew and I also became passionate about customer

service and developing my partners. I consistently hit customer service targets as a Store Manager and a District

Manager. I also helped develop many partners into higher positions. I was also very proud that I had over 10

partners become future Store Managers. After 6 years I was promoted to a District Manager. In this role I was

expected to maintain a $10 million operation. I now had to teach 11 Store managers how to develop their partners

so in turn they could deliver great customer service. As a district my profit and loss statements consistently hit

company targets and showed the trend of perfecting on gross margin year over year.

Education

Bachelors in Business Administration 2011

Strayer University

Awards and Certificates

Store Manager of the Quarter

Store Manager of the Year

5 Steps to Effective Strategy Implementation

Tips for Successful Communication

References upon request

Contact this candidate