Customer Service Representative

Renita Baeyens

*** **** **.

Ingersoll, ON N*C *P8

519-***-****

********@******.***

SKILLS/QUALIFICATIONS

*Knowledge of Community Resources *Enjoy working with and helping others

*Research and Advocacy Experience *Managing telephone system

*Strong Communicator/Listener *Excellent memory skills

*Extensive data entry skills *Critical thinking

*Experience with word, excel and outlook *Job task planning

*Very organized and detail oriented *Recording intake/case notes

*Exceptional Customer Service *Strong team player

WORK EXPERIENCE

Teresa Armstrong’s Constituency Office (Co-op) Jan- May 2014

• Client case worker

• Greet clients, and schedule appointments

• Research social service agencies

• Advocate and contact agencies on clients behalf

• Use of all office equipment

Ingersoll Pharmasave 2012-present

• Customer service representative

• Order and receive merchandise

• Deliver prescriptions to customers

• Assist in pharmacy

WORK EXPERIENCE CONTINUED:

Oakwood Transport 2007-2012

• Safety and Compliance Clerk

• Audited drivers log books/processed paperwork

• Data Entry

• Fuel Tax

• Health and Safety committee

EDUCATION

Community Service Worker Diploma, Medix College of Healthcare, London, ON

2013/2014

Medical Terminology Course, Fanshawe College, London, ON 2012

Ontario Secondary School Diploma, Wallacebug, ON 1981

PROFESSIONAL DEVELOPMENT AND CERTIFICATIONS

• WHMIS, Medix College of Healthcare, London, ON 2013

• First Aid/CPR class C, Medix College of Healthcare, London, ON 2013

• Crisis Prevention Intervention, Medix College of Healthcare, London, ON 2014

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