Customer Service Training

Objective

To be giving the opportunity to be part of a great team. To be part of the

business with good employment and business reviews. To be a valuable asset

to the company with the potential for career advancement.

Education & Training

Honours Business Administration Diploma

Trios College, London (2008-2009)

. Learned various tools for marketing research, creating plans and

analysing opportunities

. Developed skills in creating effective business plans and budget plans

. Basic accounting skills including financial statements and bookkeeping

fundamentals

. Familiar with accounting tools like QuickBooks and Simply Accounting

. Proficient knowledge of Microsoft Office applications including Word,

PowerPoint and Excel

Customer Service Training (2011)

. Developed skills for establishing relationships with customers,

potential customers, suppliers, management and coworkers

. Enhanced skills for upselling and promotions in a variety of positions

Other related skills

. Have a great self-motivated work ethic

. Strong desire to advance

. Great people skills, speak to people in a fun, energetic but

professional manner with confidence

. Enjoy learning new things

. Need for stimulation at work and constant challenge

Work Experience

HOUSE CLEANER/ORGANIZER

Self Employed (2007-PRESENT)

. Organize residential and business properties to help generate

functionality and increase revenue

. Take care of purchasing materials, placement designs and removal of

unwanted items

. Keep records and create filing systems

CUSTOMER SERVICE MANAGEMENT

Bear Creek Golf & Country Club, Strathroy (10years)

. Coordinated events for tournaments, member and customer appreciation,

and other functions

. Worked effectively with other golf courses throughout Southwestern

Ontario

. Set-up the POS system and established accounts with suppliers

. Looked after merchandising, upselling and product promotions

. Conducted interviews and selected candidates for various departments

. Trained employees, created schedules, wrote progress reports and

ensured a safe work environment

. Assessed difficult situations and problem solved to achieve positive

outcomes

CUSTOMER SERVICE

Bear Creek Golf & Country Club, Strathroy

. Short order cook as well as prep, cook for banquet setting (500

capacity)

. Server on golf course, bar, pub/restaurant and banquet facility

. Assisted members with memberships, inquiries, concerns, safety

BARTENDER

Derby Inn, Strathroy (2003-2005)

. Followed regulations for proper age and limits for consumption of

alcohol

. Developed skills for dealing with unruly patrons

. Worked efficiently in a fast paced environment

. Took customer orders, prepared and served alcohol beverages

. Created a fun and safe environment for co-workers and patrons

Interests

. Attending my children's sporting events and school functions

. Camping, beach, enjoying the outdoors in general

**References Available Upon Request**

133 Campbell St. Strathroy

Phone: 519-***-****

JENNIFER RUDDY

*********@*******.***

JENNIFER RUDDY

*********@*******.***

Phone: 519-***-****

Contact this candidate