Customer Service Quality Assurance

Russell Chapa

Provisioner / NOC Tech

North Hollywood, CA

************@*****.*** - 818-***-****

Exceptionally motivated Telecom professional possessing outstanding leadership, organizational, and

technical skills. Demonstrated ability to improve operations with advanced trouble shooting skills. Expertise

in provisioning, problem solving, tech support, and customer service. Knowledgeable in various different

products: MPLS, Voice Over MPLS (VoMPLS), MPLS Mesh, LD PRI/CAS, Local PRI/CAS, Integrated, Hosted

IP PBX, LNP, DID's, DIA, FastE, GigE and SMS.

WORK EXPERIENCE

Provisioner

AIRESPRING - Los - Los Angeles, CA - 2007 to Present

Provisioner

* Responsible for provisioning various products with many different carriers: MPLS, Voice Over MPLS

(VoMPLS), MPLS mesh, Local PRI/CAS, LD PRI/CAS, Integrated, Hosted PBX, LNP, DIA, FastE, GigE

* Manage orders with AT&T, Verizon, Windstream, Sprint, Time Warner, XO, Megapath, Endeavor, Earthlink,

Level 3, Global Crossing, Contingent, CenturyLink, Concert

* Work directly with all of the carriers ordering portals.

* Coordinate LNP orders.

* Provide Quality assurance on engineered orders.

NOC repair technician

AIRESPRING - Los - 2004 to 2007

Managed day to day repair calls on LD PRI/CAS, DIA, and Local PRI/CAS Products

* Worked directly with the customers and carrier in trouble shooting repair tickets

* Assisted in developing a trouble ticket log for the NOC

Installation Technician

Frances communications - Waco, TX - 1997 to 2002

Oversaw the installation of CO equipment. FLM150, FLM2800, DSX Panels, Timing clocks

* Coordinated and installed Relay Racks and all associated cabling

* Connected battery and power for equipment into BDFB.

* Worked directly with engineers on blue prints, drawings and equipment design

* Installed 66 blocks with all associated wiring and testing

EDUCATION

Engineering

Tarleton State University - Stephenville, TX

Music Performance / Audio Engineering

South plains college - Levelland, TX

Music Performance / Audio Engineering

Mclennan community college - Waco, TX

ADDITIONAL INFORMATION

Technical Expertise

Carrier Portals: Verizon (Portfolio), Windstream (WOL), CenturyLink (Remote Control, Q Control), Megapath,

Endeavor, XO, Sprint, Level 3, Contingent, EarthLink, Global Crossing (Level 3), Concert

Products: MPLS, Voice Over MPLS (VoMPLS), MPLS mesh, Local PRI/CAS, LD PRI/CAS, Integrated, Hosted

PBX, LNP, DIA, FastE, GigE

Microsoft Office: Outlook, Excel, Word

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