Customer Service Sales

Mark Jonathan T. Mabasa

**** ******* *****, *** *******, CA 90065

Cell: 213-***-****

Email: *******@*****.***

Objective:

To be in a leadership position.

Job Skills:

Over sixteen years of extensive managerial and sales experience.

Experienced in development and implementation of marketing and sales plans.

Up to date with new and emerging marketing concepts.

Strong management skills - excellent motivator.

Experienced problem solver and trouble-shooter.

Proficient in Windows and Microsoft Office.

Strong interpersonal and negotiation skills.

Conversant in English and Filipino.

Work Experience:

N.Y. Universal Distributors

Drapery hardware distributors in Southern California

Operations Manager, June 2006 - Present

Oversee the day to day operations of the business.

Take and process orders from customers.

Handle on-line orders.

Handle customer service.

Carry out public relations work.

Oversee shipments made with various shipping companies.

J.S. Window Visions

Drapery hardware distributors in Southern California

Operations Manager, August 2005 - May 2006

Take and process orders from customers.

Oversee that the order goes thru all the proper channels and that all

details and requirements of order is met.

Handle customer service.

Carry out public relations work.

Oversee deliveries made by trucking services and UPS.

DK Enterprises, Inc.

The largest drapery hardware distributor on the west coast of North

America.

Office Manager, June 2002 - July 2005

Take and process orders from customers from all over the United States.

Oversee that the order goes thru all the proper channels and that all

details and requirements of order is met.

Handle customer service.

Perform marketing research.

Carry out public relations work.

RVM Horizons International

Exclusive distributor of Compton's Encyclopaedia and AE Compaedia computer

hardware in the Philippines.

Vice President of Sales and Marketing, June 1998 - April 2002

Work with the President to develop and implement tactical sales and

marketing plans to meet sales and marketing objectives.

Oversee implementation and execution of new and traditional marketing

concepts including direct mail, marketing campaigns, marketing

communications, sales contests, target marketing and after sales service.

Hire, train and manage sales and marketing teams of about 60 people.

Developed objectives and deadlines as well as establishing strong team

relationships with cross-functional groups.

Accountable for the sales teams' performance.

Work with management teams in product development and business development

efforts.

Recommend pricing structure and price changes.

Recommend sales commission scheme.

Marketing Director, January 1996 - May 1998

Responsible for the implementation of the overall marketing plan.

Introduced the concept of after sales service i.e. providing installation

and trouble shooting services to customers of the computer line.

Re-designed the sales kit of the sales team incorporating modern product

presentation methods.

Assisted in management and training of the sales and marketing team.

Directly supervised two marketing coordinators and six members of the

technical staff (providing the after sales service).

Developed knowledge of products and industry including competitive

companies.

Education:

University of the Philippines

BS Tourism (1987 - 1991)

References available upon request.

Contact this candidate