Administrative Assistant Manager

B ARBARA F ICKEN

** ****** ***** **** *******.******@*****.***

West Milford, NJ 07480 973-***-****

To Whom I t May Concern,

I read with interest your posting for Administrative Assistant. Attached please see

my

resume for a detailed look at my experience. Your ad called out to me because

t he position, as described, is such a perfect match with my skills as you will see. I

believe

I possess the necessary experience you are seeking and would make a valuable

addition

to your company.

As my resume indicates, I possess more than 30 years of progressive experience. My

p rofessional history includes positions such as Assistant Manager of the Operations

Center

for United Jersey Bank, as well as working directly with the CEO’s of several Banks

and

doing Cost Accounting, prior to becoming a dispatcher. Detailed resume available.

Most recently, my responsibilities as a 9-1-1/Police Dispatcher match the

qualifications

you are seeking. They included determining response requirements and

relative priorities of situations, dispatching units in accordance with established

p rocedures, working with other Police Departments and County Agencies, and

maintaining access to, and security of highly sensitive materials. I assisted in the

successful completion of setting up the new CAD (Computer Aided Dispatch) system.

M y supervisor also relied on my ability to train, create documents, assist with

records,

maintain all books at dispatch desk and perform general office duties.

I have attached my resume for your review, and I look forward to speaking with you

f urther regarding your available position.

Sincerely,

Barbara Ficken

BARBARA FICKEN

42 Cahill Cross Road

West M ilford, NJ 07480

973-***-**** *******.******@*****.***

EXPER IENCE:

BOROUGH OF RINGWOOD, Ringwood, NJ 1997 - 2013

911 Police Dispatcher / Assistant Records Clerk

• Enter, update, and retrieve information from teletype networks and computerized data systems

regarding wanted persons, stolen property, vehicle registration, and stolen vehicles.

• Maintain files of information relating to emergency calls including personnel rosters and emergency

call-out pager files.

• Monitor various radio frequencies used by public works departments, school security, and civil defense

to keep them apprised of developing situations.

• Read and effectively interpret small-scale maps and information from computer screen to determine

locations and provide directions.

• Heavy computer use entering t ickets, creating warnings in CAD system, maintaining and creating

forms for log books, t ime sheets, alarm system, and personnel information.

• Maintaining domestic violence files, working with county agencies to verify and make corrections.

• Track materials removed from files to ensure that borrowed files are returned.

• Gather materials to be filed from departments or employees.

• Sort or classify information according to guidelines pertaining to content, purpose, user criteria, or

chronological, alphabetical, or numerical order.

R EPUBL IC AMBU LANCE SERV ICE, Wayne, NJ 1993 -1998

Dispatcher / EMT Ambulance Dr iver

• Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations

according to customer requests, specifications or needs using radios or telephones.

• Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors

using telephones or two-way radios.

• Administer first aid t reatment or life support care to sick or injured persons in pre-hospital settings.

• Perform emergency diagnostic and t reatment procedures including stomach suction, airway

management, or heart monitoring during ambulance r ide.

CERT I FCAT IONS:

• 911

• Spanish for Dispatchers

• EMD (Emergency Medical Dispatch)

• Hostage Negotiations

• Autism

SKILLS AND PREV IOUS EXPER IENCE:

• Proficient in Microsoft Word, Excel, Power Point, Outlook, CAD & Office Equipment

• Excellent work ethic

• Exceptionally Organized

• Detail oriented

• Able to communicate and follow up

Contact this candidate