Customer Service Medical Assistant

TRACY HENDERSON

Cell 510-***-****

**************@*****.***

Career Profile: Medical Assistant with AAMA-accredited training in clinical and laboratory procedures, as well as professional medical administrative skills.

Acquired Skills

Medical terminology Audiometer Charting

Laboratory Spirometry CPT/ICD-9 & ICD-10 Coding

Phlebotomy Suture Removal Patient Scheduling

Injections Wound Cleaning Insurance Claims

EKG’s Bandaging HIPAA Regulations

Vital Signs Tray Setup Filling

Urinalysis Sterilization Multi-line Telephones Billing Posting Payments BLS CPR/FIRST AIDE/AED

License/Certificates

Pharmacy Technician License #103342

BLS CPR/FIRST AIDE/AED Certificate

Venipunture/Injections Certificate

Related Experience

Walgreen’s Pharmacy, San Leandro, CA 8/09-9/09

Pharmacy Technician Externship: 240 hours

Responsibilities included: filling prescriptions generic and trade, stocked and restocked prescriptions and refill orders using patient database, kept patients information confidential, packaged and labeled of mediation a warning labels, answered incoming phone calls, provided fast and efficient customer service, and contacted physicians to notify them that their patient had received the H1N1 vaccination and faxed a copy to their office.

Okoronkwo Medical Center, Oakland, CA 10/11-12/11

Medical Assistant Externship: 180 hours

Responsibilities included: filling, maintaining patients charts, obtained vitals, gathered information on patients profile, insurance verification, accompanied in doing billing and coding, answering four line telephone. As well as, refilling patients medications.

Employment

Dr. Brazell H. Carter, Richmond, CA 5/12-Present

Medical Biller/Medical Assistant: Responsibilities included: triage patients, maintaining patients charts, finger sticks, EKG’s, breathing treatments, send samples to lab for clinical testing. In billing: send HIC-1500 claims for processing, insurance verification, posting payments, correct denied claims, maintain the physician's documents and insurance information. Also electronic billing.

AMF LANES, Alameda, CA 11/10-2/13

Counter Clerk/Customer Service: Responsibilities included: customer service, filling, book keeping, answering 6 line telephone, booking reservation and working with league bowlers.

Tracy’s Loving Care, Oakland, CA 6/00-10/10

Day Care Provider: Responsibilities included: caring for children in an educational and loving environment, billing, book keeping, payments and cooking nutritional meal for the children.

Salem Lutheran Home, Oakland, CA 4/05-11/07

Resident Assistant (CAN)/Assistant Lead: Responsibilities included: residential care, assisted in administering medication, Discharged and accepted patients, maintained records and charts. Stocked medical Supplies and food.

Education

Carrington Career College, San Leandro, CA

A.S. Degree, Pharmacy Technology, October 2010

Carrington Career College, Emeryville, CA

Certificated Medical Assistant, December 2011

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