Customer Service Sales

Michelle Mae Horton

***** Hwy #*, Dunnville On *905-***-**** * *****************@*****.***

Highly motivated professional

With strong professional skills

Professional skills

*Task oriented able to accurately take and follow directions.

*Professionally oriented, Respect others privacy and confidentiality.

*Able to effectively resolve any problems question or concerns. *Avid computer

user, familiarity with many programs.

Professional Experience:

Sachem & Glanbrook Gazette, August 2012- present

Advertising Sales Rep

* Travel to different businesses daily

*Sell ad space to local businesses

*Book ads

*Build ads

*Meet deadlines

Welland and Humane Society, Well and On 2011-2012

Animal Control Officer/Bylaw

*Pick up of sick or injured animals and wildlife

*Care for the animals

*Transportation of animals to and from vets

*Assisting with law enforcement in regards to calls involving animals

*Data entry

*Investigations

*On call shifts

*Returning calls/taking reports (customer service)

Cardinal KIA Niagara Falls on 2010-2011

Service Advisor/Business Development Center

*customer service

*Incoming also out bound calls

*Booking appointments

Niagara Auto Auction/ Niagara Falls on

2010/2011

Sales/Administration

*assisting customers with their purchases or interest in the auction

M.Horton/2

*Auction Advertising

*Bill of sales and receipts for customers

*Editing the web site

*Entering the vehicles for weekly auctions

*Answering phones

*Registering customers for the auction

The Wellington/ Nursing Home, Hamilton On 2009-

2010

Dietary aide

* working with elderly

* Cleaning dishes cutlery, dinning room and kitchen areas.

*Strictly adhere to food safe handling and wealth and safety guidelines and

restrictions.

* Portioning and serving residents meals while considering there dietary needs.

Bay King Chrysler, Hamilton On

2008

Salesperson

New car sales and leasing.

* Customer greeting, explain services and provide information on vehicles.

* Maintains a good professional work ethic.

*Provide estimates, calculation and financial payments and collect payment.

*Effectively address customer enquiries, concerns and needs.

Nate’s Auto Dunnville,on

2005

Owner operator

*Responsible for all aspects of sales, maintenance and documentation for auto

sales.

*Detailing the vehicles prior to stocking the lot.

*Provide sales assistance to customers through each step of the process.

Casin

o Falls view, Niagara Falls On 2002-

2005

Security

M.Horton/3

* Checking Identification of customers.

* Monitoring patrons in the Casino and the grounds.

* Dispatching and receiving calls

* Security Receptionist, monitoring security cameras, assist patrons with enquiries.

* Attending to medical emergencies, refusals and complaints.

Education

*Loyalist college, Bellville On

- Food Service Worker Course

*Georgian College, Barrie on

- Completed Ontario Motor Vehicle Industry Council certificate.

*Dunnville Secondary School, Dunnville on

- Ontario Secondary School Diploma.

Further Credentials

*Outgoing, Energetic professional .

*Willing to learn new skills, adaptable to new situations.

*Food Handlers certificate.

*Effective communication (verbal and written), interpersonal, collaboration and

teamwork skills

*Computer familiarity and willingness to learn computer skills as required

References available upon request.

Contact this candidate