Customer Service Representative

Tammy Hall

Primary duties assisting cust

Lithonia, GA

****************@*****.*** - 470-***-****

Award- winning customer service rep with a history of growth to increasingly responsible positions in the

inbound and outbound call centers of major telecommunication and insurance companies, demonstrating

the diligence and resourceful approach to resolve problems and defuse difficult situations, while providing

exceptional support to customers and co-workers.

WORK EXPERIENCE

Claims Adjuster

State Farm Insurance - Atlanta, GA - March 2013 to Present

Responsibilities

Investigates claims against insurance or other companies for personal, casualty, or property loss or damages

and attempts to effect out-of-court settlement with claimant: Examines claim form and other records to

determine insurance coverage.

Interviews, telephones, or corresponds with claimant and witnesses; consults police and hospital records; and

inspects property damage to determine extent of company's liability, varying method of investigation according

to type of insurance.

Prepares report of findings and negotiates settlement with claimant.

Recommends litigation by legal department when settlement cannot be negotiated.

May attend litigation hearings.

Schedule / Dispatcher

Advantage Transportation - Decatur, GA - June 2012 to Present

Assigning and routing trips assigned by broker. Dispatching insuring trips were picked according to contract

specific. Handling in-bound calls and trouble shooting daily issues.

Primary duties assisting cust

Converygs - Cincinnati, OH - June 2010 to January 2011

with the setup of Directv, adding and removing receiver and installation of service and upselling product of

service using the rio and oms systems

HBSA Specialist

Customer Service

Harland Clarke - Decatur, GA - August 2007 to May 2009

Decatur, GA

Business Services - Other

The primary responsibility is to assist Clients and Customers, via telephone, e-mail or chat, with orders,

inquiries, requests, problem resolution, and comments/feedback regarding Harland Clark products consulting

with Clients and Customers to identify additional needs related to the check product or other financial services

and will recommend appropriate products or services.

Customer Service

Claim Representative

Us Cellular - Bolingbrook, IL - April 2005 to April 2006

Bolingbrook, IL

Telecommunications Services

Attained status as one of only 10-25 to survive training program, and joined 200 reps at call center

resolving billing, service and technical inquiries from nationwide customers. Earned numerous certifications

and customer service awards while averaging 60 calls a day.

Claim Representative

Senior Customer Service/Credit Analysis

Linclon General - Chamblee, GA - August 2003 to September 2004

Chamblee, GA

Insurance

Joined group of 15 in call center of 3rd party administrator responding to claimants of substandard

insurance company. Interviewed claimants, researched policies, scheduled estimators, and provided additional

information that assisted adjuster with setting claims. Earned kudos for maintaining stressful situations.

Senior Customer Service/Credit Analysis

Senior Customer Service Representative

Verizon Wireless - Elgin, IL - March 2001 to April 2003

Elgin, IL

Telecommunications Services

Initially served as member of small team responding to requests by staff for assistance with 100 escalated

calls daily. Maintained 99% evaluation rate by quality monitors for satisfactorily resolving concerns typically

within 5 minute time frame. Subsequently selected to join new team and provided credit investigation and

monitoring that eliminated service cancellations, fraudulent activity, or return of service. Earned numerous

commendations.

Operation Supervisor/ Dispatcher

Laidlwaw Transit - June 1999 to February 2001

Demonstrated efficiency responding to reservation calls and mapping routes for 45 vans in Para-Service

division providing shuttle services for physically disabled passengers that led to promotion to supervise drivers

and six dispatchers. Provide conscientious oversight that ensured accommodating daily passenger while

maintaining route integrity, which in reduced potential fines, customer losses, and miss- trips in a highly

competitive transport arena. Joined with Safety Department to investigate accidents and prepare reports.

EDUCATION

Business Management

University Strayer - Lithonia, GA

2009 to 2015

SKILLS

Certification Csr, I2k, Cellware, Lotus notes, M Outlook. L icensing All lines( Texas, New Hampshire, Delware,

Okolahoma, S. Carolina, & Conneticut,Vermont, Wyoming

ADDITIONAL INFORMATION

SKILLS

Magnum Credit program Expert

Credit Analysis Expert

MS Outlook Intermediate

Ecs claims systems

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