Quality Assurance Project Manager
Resume:
Brian P. Kenny
** ********* ***, ********, ** ***05 • 508-***-**** • Email: ******@*****.***
Senior Quality Assurance Manager
Professional Profile
A key member of executive team reporting directly to the president and founder of the company
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Highly experienced with QA challenges in an evolving and growing organization
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Innovative troubleshooter and problem solver who excels at creative ideas
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Highly motivated self starter who keeps team moral high during difficult times
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Proven achiever who is effective at identifying gaps in process and then developing and
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implementing systems that lead to high efficiency and cost savings
Domestic and International experience leading and managing teams in multiple countries
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Professional Experience
Director of Operations
Technium
2011 2014
• Initiated a strategy of moving all core applications to a cloud infrastructure which greatly
reduced downtime exposure
• Instrumental in evolving the company from $800k of revenue to $2.7M in revenue in 3 years
• Collaborated with executive team members on the creation of new managed services in both
network, server, storage and desktop solutions
• Created a complete managed services process guide for the company which incorporated ITIL
best practices
• Managed and integrated internal team members with external partners in a number of key
accounts
• Led several projects that integrated key tools into the managed services process which
increased efficiency and customer satisfaction
• Developed network managed services fulfillment team for growing number of clients in both
the mid sized and enterprise space
Principal Customer Support Field Engineer
Movik
2009 2011
• Initial member of Field Support group for wireless product
• Managed system test group in India which focused on lab and field trial test scenarios
• Managed Vodafone Wireless Lab and Field Trials in Europe
• Worked closely with Engineering team in India for lab and field trial preparation
• Created customer facing field trial documentation describing test strategy for lab and field
trials
Developed customer facing field and lab trial test plans
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Created field support process for how lab and field trials were conducted
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Co managed product documentation work with 3rd party in India
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Managed initial field trial and field support team
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Communicated project results to customers during weekly on site meetings
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Provided executive level customer reports to company executive team
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Active in hiring new field and system test group personnel in both US and India
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Initiated Customer Test Lab project focused on providing a customer characterization testing
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environment
Managed closing field test efforts for first initial contract with Vodafone
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SQA Technical Lead
Camiant
2003 2009
• Managed project teams and staff including evaluating performance, mentoring new hires,
creating work plans and providing guidance and feedback
• Created initial SQA process and group structure emphasizing cross training between member
skill sets
• Led the major infrastructure build out project for the SQA team including forming vendor
relationships, managing the project budget and leading the technical structure needed for
automation
• In a technical leadership role, grew the team to 9 members
• Interacted and formed relationships with key partners such as Cisco, Motorola and Arris for
Policy Server to CMTS interoperability
• Represented Camiant at Cable Labs committee for PCMM protocol conformance test plan
development
• Traveled to TCom Labs in Belgium to represent Camiant at the PCMM protocol conformance
testing in Europe for the Policy Server product
• Led major releases for Comcast, Cox Cable and Time Warner Cable for Camiant’s core Policy
Server product
• Led major releases for British Telecom in the VoIP space
• Started the Verizon FiOS QA portion of the project for video on demand bandwidth
management
Lead Quality Assurance Engineer
Artel
2000 2003
• Project lead for QA of Video on Demand transport device
• Developed automation strategy for video traffic simulation on the Video on Demand product
• Created test plan structure and strategy for Video on Demand product
• Worked onsite with Concurrent for interoperability testing of VoD product with VoD server
• Formed partner relationships with multiple key partner labs in San Jose
• Planned, managed and built out Video on Demand lab
Primary project manager for customer multi channel fiber solution implementation for WCSH
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station in Portland, Maine
Installed fiber solution for WCSH and tested final solution in the field
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Areas of Expertise/Core Competencies
Strategic ITIL Process Vendor
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Planning/Budgeting Knowledge Management
Project Management Resource Planning Cloud Based
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Productivity Process Development Strategies
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Improvements Team Building Remote Team
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DR Planning Management
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International Team
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Management
Education
Siena College, Loudonville, NY
B.S. in Physics, 1995
References
Available upon request
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