Brian P. Kenny

** ********* ***, ********, ** ***05 • 508-***-**** • Email: aceyvy@r.postjobfree.com

Senior Quality Assurance Manager

Professional Profile

A key member of executive team reporting directly to the president and founder of the company

•

Highly experienced with QA challenges in an evolving and growing organization

•

Innovative troubleshooter and problem solver who excels at creative ideas

•

Highly motivated self starter who keeps team moral high during difficult times

•

Proven achiever who is effective at identifying gaps in process and then developing and

•

implementing systems that lead to high efficiency and cost savings

Domestic and International experience leading and managing teams in multiple countries

•

Professional Experience

Director of Operations

Technium

2011 2014

• Initiated a strategy of moving all core applications to a cloud infrastructure which greatly

reduced downtime exposure

• Instrumental in evolving the company from $800k of revenue to $2.7M in revenue in 3 years

• Collaborated with executive team members on the creation of new managed services in both

network, server, storage and desktop solutions

• Created a complete managed services process guide for the company which incorporated ITIL

best practices

• Managed and integrated internal team members with external partners in a number of key

accounts

• Led several projects that integrated key tools into the managed services process which

increased efficiency and customer satisfaction

• Developed network managed services fulfillment team for growing number of clients in both

the mid sized and enterprise space

Principal Customer Support Field Engineer

Movik

2009 2011

• Initial member of Field Support group for wireless product

• Managed system test group in India which focused on lab and field trial test scenarios

• Managed Vodafone Wireless Lab and Field Trials in Europe

• Worked closely with Engineering team in India for lab and field trial preparation

• Created customer facing field trial documentation describing test strategy for lab and field

trials

Developed customer facing field and lab trial test plans

•

Created field support process for how lab and field trials were conducted

•

Co managed product documentation work with 3rd party in India

•

Managed initial field trial and field support team

•

Communicated project results to customers during weekly on site meetings

•

Provided executive level customer reports to company executive team

•

Active in hiring new field and system test group personnel in both US and India

•

Initiated Customer Test Lab project focused on providing a customer characterization testing

•

environment

Managed closing field test efforts for first initial contract with Vodafone

•

SQA Technical Lead

Camiant

2003 2009

• Managed project teams and staff including evaluating performance, mentoring new hires,

creating work plans and providing guidance and feedback

• Created initial SQA process and group structure emphasizing cross training between member

skill sets

• Led the major infrastructure build out project for the SQA team including forming vendor

relationships, managing the project budget and leading the technical structure needed for

automation

• In a technical leadership role, grew the team to 9 members

• Interacted and formed relationships with key partners such as Cisco, Motorola and Arris for

Policy Server to CMTS interoperability

• Represented Camiant at Cable Labs committee for PCMM protocol conformance test plan

development

• Traveled to TCom Labs in Belgium to represent Camiant at the PCMM protocol conformance

testing in Europe for the Policy Server product

• Led major releases for Comcast, Cox Cable and Time Warner Cable for Camiant’s core Policy

Server product

• Led major releases for British Telecom in the VoIP space

• Started the Verizon FiOS QA portion of the project for video on demand bandwidth

management

Lead Quality Assurance Engineer

Artel

2000 2003

• Project lead for QA of Video on Demand transport device

• Developed automation strategy for video traffic simulation on the Video on Demand product

• Created test plan structure and strategy for Video on Demand product

• Worked onsite with Concurrent for interoperability testing of VoD product with VoD server

• Formed partner relationships with multiple key partner labs in San Jose

• Planned, managed and built out Video on Demand lab

Primary project manager for customer multi channel fiber solution implementation for WCSH

•

station in Portland, Maine

Installed fiber solution for WCSH and tested final solution in the field

•

Areas of Expertise/Core Competencies

Strategic ITIL Process Vendor

• • •

Planning/Budgeting Knowledge Management

Project Management Resource Planning Cloud Based

•

• •

Productivity Process Development Strategies

• •

Improvements Team Building Remote Team

• •

DR Planning Management

•

International Team

•

Management

Education

Siena College, Loudonville, NY

B.S. in Physics, 1995

References

Available upon request

Contact this candidate