Customer Service Manager

CHARLES BRIAN FOOTE

*** **** **** ******, *****,Ohio 44843 . 419-***-**** . *******@*****.***

PROFESSIONAL SUMMARY

Highly motivated and effective problem solver. Proven track record of

providing decisive leadership in managing all facets of transportation,

logistics, and material handling for over twenty years. Experienced in

Human Resources Management and developing and leading teams to meet or

exceed targeted goals. Excellent communication skills and a strong team

player with a focus on customer service and efficiency. Seeking a

management position in a highly innovative and dynamic company that will

utilize my skills in logistics and material management.

PROFESSIONAL EXPERIENCE

General Motors Corporation, Parma, Ohio and Mansfield, Ohio

Group Leader Shipping/Material Handling

July 2007 - June 2014

. Coordinated Rail Dock activities that shipped 10 to 15 railcars per

day

. Supervised shipping and receiving on 2 truck docks working with 12

team members that shipped and received 35 to 45 trucks per day

. Facilitated a kitting area that increased production on 4 major Metal

Assembly cells

. Managed and supported material handling functions in the Pressroom and

Metal Assembly including scheduling, staffing, and line support

Packaging Engineer

September 1999 - July 2007

. Monitored customer and plant needs involving packaging and container

related issues servicing 13 assembly and spare parts organizations

. Instrumental in the launch of over 20 new vehicle programs by aiding

in the design of containers, packaging, validation, and tryout

. Devised fork truck bumper that eliminated part damage and saved the

company over $400,000

Material Handling Supervisor

July 1996 - September 1999

. Managed all material handling functions in the press area to support

shipping requirements to all customers

. Improved efficiency by implementing RF scanning system reducing

manpower needs by 30%

Customized Transportation Incorporated, Mansfield, Ohio

Operations Manager

June 1995 - July 1996

. Planned and scheduled daily activities for a 3rd Party Logistics

provider managing inbound LTL and truckload shipments into an

automotive assembly plant

. Developed trailer tracking system that monitored the location of all

trailers allowing better utilization of equipment and manpower

Operations Supervisor

July 1992 - June 1995

. Designed and implemented Haz-Mat training program for all employees

. Administered hiring and training for all employees for both functional

and administrative positions

Central Ohio Warehousing Company, Shelby, Ohio

Operations/Warehousing Manager

September 1990 - July 1992

. Directed all operations including, shipping, receiving, and

inventories to 20 warehouses

. Reported daily financial results to Operations Superintendent that

exposed me to revenue streams,

costs, and profit and loss

. Initiated renovation project for each of our warehousing buildings

that demonstrated my ability to attract prospective clients

EDUCATION

MBA - Executive Management, Ashland University, Ashland, Ohio

December 1989

BS - Education/Secondary Social Studies, Ohio State University, Columbus,

Ohio September 1987

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