IT Support / Desktop Support Engineer
Resume:
MOHAMED MALIK.M
IT Support
Mobile: +971-**-*******
Email: ********@*****.***
Article I.
PERSONAL SUMMARY :
A confident and reliable IT support engineer with extensive practical experience of working with
computers and resolving any support issues that are raised to the service desk. Possessing a proven ability
to administer and control the operation, configuration and maintenance of computer based information
systems, as well as having an eye for detail and able to multi-task under pressure. An excellent
communicator can relate well with people at all levels and has the flexibility of working well as part of a
team and on my own.
Now looking to further an already successful career by working for an ambitious and expanding company.
S KILLS SUMMARY :
• Windows XP, Vista, Windows7 and Windows8
• LAN / WAN technology
• Windows Server 2003 / 2008
• Active Directory and Exchange 2003 / 2007 / 2010
• MS Office 2003 / 2007 / 2010
• DNS, DHC, WLAN, VPN
• ESET, McAfee and other Antivirus Software
• Having strong IT skills, along with proven administrative and organizational abilities.
• Proficient with Microsoft Word, Excel & PowerPoint, and Internet Application
• Excellent oral and written communication skills
• Highly motivated, self-starting, proactive and versatile individual with broad skill-set
• Detail oriented, able to multi task and can work successfully under pressure
• Flexible and able to work with a team and effectively perform tasks assigned
• Excellent technical knowledge of PCs, laptops, printers, scanners, telephone & communication
systems, etc.
• Customer focused – ability to think in perspective of a customer, in solving IT related issues.
• Experience in setting up user profiles, MS Outlook, etc.
E DUCATION / TRAINING :
Bachelor of Computer Science (A Grade) - Bharathidasan University, India (2003-2006)
W ORK EXPERIENCE :
PEARL OF ARABIA TOURISM NOV 2011 - PRESENT
IT Support Dubai
Responsible for supporting the company’s SME clients at all levels as part of a helpdesk team. Ensuring
that all hardware and software is configured and installed correctly.
DUTIES :
Responsible for networking, design, installation and maintenance service,
Installing and operating Windows desktop and server operating systems.
TCP/IP networking and hardware maintenance and repair.
Assistance with training of staff and compiling procedural documentation.
Assisting the network manager with support requests.
Ensure computer hardware is safe & complies with health and safety legislation.
Applying patches In accordance with company procedures.
Provide support to all internal users of the company
Provide level 1 employee support for technical inquiries received via phone and email such as:
(Password Reset, Software Applications, Hardware, Citrix, Printer, scanner and shared drive
access request, Shared drive increase requests, Active Directory, and other external applications)
Escalate complex technical issues to the Level 2 IT Infrastructure
Making sure that the customer issue is being resolved within the expected timeline.
Identify the root cause of a specific IT related issue, and take action personally or liaising with
peers or 3rd party suppliers in order to implement corrective actions immediately.
Ensure compliance with Group IT systems/architecture & Security standards, governance and
controls.
Ensure IT Security policies and procedures are adhered to at all times, while providing services
and support to users – escalate to Manager and/or Security Officer as required.
Stay current with system information, changes and updates.
Provisioning and De- Provisioning of accounts (Creation/ deactivation of account in Active
Directory)
Provide support and resolution on 1st level end-user telephonic/web/email/fax enquiries and
issues on in-house applications and standard PC and notebook problem related to Hardware and
Operating System.
Setup and install software on PC, reformat, redomain, reimage PC
Configure/Setup Phone
Process order requests from customers, actively seek the conversion of inquiries to orders and act
in a customer service role between the company and customer
Process inquires by phone, fax, email and personal visits in relation to company business
ASIA STAR PROPERTIES JUN 2007 – JUL 2010
IT Support D ubai
Responsible for supporting the company’s SME clients at all levels as part of a helpdesk team. Ensuring
that all hardware and software is configured and installed correctly.
DUTIES :
Managed and Administered Windows XP and Windows 7 workstations and laptops.
Supported and maintained servers and backups.
Supported Microsoft Office 2007/2010.
Shared knowledge with new recruits
Primary duties included installing and configuring Windows Servers.
Added, maintained and removed objects within Active Directory.
TCP/IP configuration and administration of IIS for Intranet.
Check Server/LAN Rooms
Reset/Unlock of NT account in Active Directory
Safe boot password reset
Perform phone support on software configuration and installation
Assist HR on the on boarding and off boarding process
Attend to customer’s computer problem
Implementation of McAfee Antivirus.
Networking and providing support for windows operating systems
Utilized problem solving and troubleshooting abilities to resolve any major issues
Solving problems by liaising with the other staff and the customer.
DESIGN TOOLS EXPERIENCES:
TOOLS Years of Use Last used Self-Assessment (On scale of 10)
Photoshop (All versions) 5 Years yesterday 9
Illustrator CS6 3 Years Last week 8
Dreamweaver CS6 5 Years yesterday 9
CSS/HTML 5 Years Today 9
MS Office Package 5 Years Last Week 9
PERSONAL IDENTITY :
Father’s Name : Mohamed Maideen.A
Date of Birth : 22/09/1984
Sex : Male
Marital Status : Married
Address in Dubai : Hor Al Anz, Dubai
Visa Status : Employment
Language Known : English, Tamil and knowledge of Hindi
D ECLARATION :
I do hereby declare that all the statement mentioned me in this resume are true and correct of my
knowledge and belief.
M.MOHAMED MALIK
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