Customer Service Sales

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Inna A leskova

Mobile: 407-***-****

Email: **********@**********.***

Availability: Job Type: Permanent

Work Schedule: Full-Time, Part-Time, Shift Work

Desired locations: Orlando, Fl

Work Experience: 25 Enterprise Ave.

Secaucus, NJ 07094 United States

10/2013-Present

Hours per week:40

Store Manager Assistant

Duties, Accomplishments and Related Skills:

Managing the general operations of the store ensuring that the store is in working order

and adequately supplied to ensure safe and efficient operations.

Ensure compliance with all applicable training as needed to reinforce proper controls.

Developing team members for internal growth and assisting with the hiring process.

Performing management functions in the absence of the Store Manager

Additional responsibilities include but not limited to:

Managing all operational and merchandise areas of the store to ensure compliance with

policies and procedures.

Developing & administering procedures and process to ensure compliance with

operational and merchandising policies.

Maintain records and documentation pertaining to work force.

Ensure weekly schedules are prepared to provide proper floor coverage within fiscal

guidelines; review time sheets and other payroll documentation for accuracy and submit

as appropriate

Perform all financial activities effectively and in accordance with policy including cash

handling and reporting, price changes, and merchandise handling; ensure all register

transactions are completed accurately and in accordance with policy.

Review operational reports and records to ensure adherence to Company policies and

procedures, monitor store profitability.

Direct and supervise associates engage in sales, inventory-taking, reconciling cash

receipts, or in performing services for customers. Help solve problems that affect the

store's service, efficiency and productivity.

Manage all employees in execution of daily tasks and to maximize sales.

Monitor associate sales activities and productivity; acknowledge and communicate

performance to associates; motivate and train associates to achieve full potential.

Model sales expectations by utilizing various techniques and communicating product

knowledge to the customer; recommend merchandise selections or help to locate or

obtain merchandise based on customer needs and desires.

.

Promote customer service by ensuring associates are greeting and assisting customers;

respond to customer inquiries and complaints in a professional and timely manner.

Maintain a visually appealing store, ensuring proper housekeeping, visual merchandising,

and organization are kept to the highest standard. Train associates on visual

merchandising techniques to ensure store is maintained at all times.

AAFES

Ft Campbell,KY.United States

11/2012-04/2013

Hours per week:38

Pay Plan:Other:

Firearms Consultant (This is a federal job)

Duties, Accomplishments and Related Skills:

Preformed all clerical and administrative paper work required to sale firearms,fallowing

strict FBI and AAFES policies. Contacted the FBI daily to conduct background check for

every customer. Provided superior customer service by assisting customers in selection,

demonstration and purchase of all

products including firearms, firearms accessories, ammunition, special orders,

memberships, courses, any and

all club services. Keep shelves fully stocked, products faced and clean, keep fronted and

stocked according to

store policy and correctly priced. Greet and acknowledge all customers in a friendly,

professional manner and

provide quick, responsive customer service. Opening and closing store procedure.

AAFES

Baumholder, Rheinland-Pfalz Germany11/2011 – 11/2012

Hours per week: 40

Shift Manager(This is a federal job)

Duties, Accomplishments and Related Skills:

As Shift Manager, duties include but are not limited to: Performing a wide variety of basic

Human Resource tasks such as: Monitoring, training and coaching employees by

reviewing and revising orientation to products and sales training materials; delivered

training sessions; reviewed staff job results and learning needs with retail store manager;

developed and implemented new product training.

Assisted in planning managing and directing retail store operations; responsible for

performing administrative and clerical functions, to include forms,maintaining office files

and other documentation for data entry and use of systems/software/hardware for

reports.

Maintained financial oversight of shift revenue such as, (issue/receive/count cash

registers, safe and deposit);performing general operational duties dealing with

merchandising, selling, stocking, promoting; assisting in establishing financial goals to

maximize sales, profit, productivity and inventory;assisted with funds control, data entry

and credit card processing at various events; complying with OSHA and

EPA/Environmental agencies/organizations policies, procedures, rules and regulations;

other duties and projects as assigned. Additionally, evaluated competition by visiting

competing stores; gathered information such as style, quality, and prices of competitive

merchandise.

Attracted customers by originating display ideas; followed display suggestions or

scheduled; constructed or assembled prefabricated display properties; producing

merchandise displays in windows and showcases, and on sales floor.

Promoted sales by demonstrating merchandise and products to customers.

Helped customers by providing information; answering questions; obtaining merchandise

requested; completed payment transactions; prepared merchandise for pickup/delivery.

Maintained a safe and clean store environment by developing and publishing evacuation

routes; determining and documenting locations of potentially dangerous materials and

chemicals.

Maintained inventory by checking merchandise to determine inventory levels; anticipating

customer demand.

Prepared reports by collecting, analyzing, and summarizing information.

Maintained quality service by establishing and enforcing organization standards.

Maintained professional and technical knowledge by attending educational workshops;

reviewed professional publications.

Contributed to team effort by accomplishing related results as needed.

Defense Commissary Agency

Baumholder, Germany 09/2010 - 03/2012

Hours per week: 20

Vendor Stocker

Supervisor: Jacob Phillips (067**-*-****)

Okay to contact this Supervisor: Yes

Duties, Accomplishments and Related Skills:

Replenish depleted stock with incoming items or by obtaining stock from storage area

and transporting to shelving or display area .

Maintaining items in a neat and orderly manner, by commodity, brand and size. Rotated

stock on basis of pull dates and freshness.

Continually checked for damaged, spoiled, and out-of-date merchandise, and brought to

the attention of the supervisor.

Loaded cardboard into the baler and activated.

Cleaned broken and spilled items and cleaned any items in display cases that required

cleaning prior to stocking.

Performed all sanitation tasks in accordance with DeCA directives. Order merchandise.

Due to previous experience, able to operate an electronic check-out system

AAFES

Baumholder,Rheinland-Pfalz Germany

10/2009-11/2011

Hours per week:35

Series:0001Pay Plan:AA

OPS (Operation Squad)(This is a federal job)

Duties, Accomplishments and Related Skills:

Duties: Ensure that price changes and weekly promotions are always updated and

displayed.

Working with computers to make any sales signs, or signs for regular merchandise.

Responsible for downloading price changes daily, to make sure items displayed with

correct type of label and updated prices. Daily count of critical and regular items.

Working with database to ensure items are property entered.

Closing and opening store procedures. Counted change funds, set up cash drawers for

the Sales Store Checkers. Verified the accuracy of each drawers. Opened/closed

terminals. Issued cash drawers to each cashier . Prepared cash overage and shortage

records for each sales cashier daily.

Sold a variety of specialized merchandise to customers using salesmanship and

courtesy. Served as a customer service representative. Performed

lead functions and was assigned to more than one selling centers.

Practiced Western Union transactions, loss prevention procedures and performed many

other related retail duties as required.

Supervisor:Showers, Chris(067832402)

Baumholder Passport Office

Baumholder, Germany07/2009 - 05/2011

Hours per week: 40

Series: 0001 Pay Plan: AA

Passport agent (This is a federal job)

Supervisor: Raymond Brooks ((49-151********)

Okay to contact this Supervisor: Contact me first

Duties, Accomplishments and Related Skills:

Verified customer eligibility; Reviewed incoming documents and passport applications

presented in person by the applicant or the applicant's representative, took appropriate

action as needed. Examined evidence of citizenship submitted with applications to

determine and judge authenticity and adequacy in relation to the requirements of law,

regulation and procedure for the issuance of passports and to confirm the facts as

recorded on applications. Responded in a timely manner to inquiries concerning the

status of pending tasks assigned to the Passport office. Reviewed outgoing documents

for format, spelling, grammatical accuracy, and completeness. Perform routine clerical

functions such as scheduling appointments, assisting in preparing for meetings, note-

taking, and greeting guests. Received deliveries and arrange for pick-up of outgoing

shipments. Established, maintained, and organized office filing system. Answered

telephones providing guidance to questions regarding changes/updates of assigned

programs, maintains of office-filing system daily. Provided support to other projects as

required. Rotated to other Passport Headquarters offices as necessary to provide

adequate administrative support.

Developed an excellent understanding of Passport agency functions, responsibilities, and

protocols.

Maintained confidential records and/or subject matter files as requested by the Passport

agency. Ensured timely submission of required reports on a daily, weekly, bi-monthly, or

monthly basis.

Maintained constant awareness of all aspects of internal security including adherence to

restricted area policies, logging off computer terminals when not in use, and securing

work at the end of the day.

Supervisor:Raymond Brooks ((49-151********)

Senior Sales Associate (jewelry counter)

Supervisor: Brian Smith

Duties, Accomplishments and Related Skills:

Sold a variety of specialized merchandise to customers; performed “lead” functions and was

assigned to more than one selling centers ; operated cash register and other sales related

equipment; processed deferred payment plan, credit card, and dishonored check transactions;

practiced loss prevention procedures and preformed other related retail duties as required.

.

Julian Siddiqi

Mainz, Hessen Germany

08/2007 - 12/2007

Salary: 1,065.00 EUR Per Month

Hours per week: 50

Senior Sales Associate

Supervisor: Julian Siddiqi ((49) 6733-7552)

Okay to contact this Supervisor: Yes

Sid Enterprises

Began working for this company in August 2007 as a Sales Representative. In September

2007 was promoted to supervisor. Took care of the training staff, ordering of merchandise and

basically taking care of all aspects of running a retail outlet.

Judge Advocate Generals Office

Hanau, Hessen. Germany03/2007 - 09/2007

Hours per week: 35

Administrative Support

. Provided administrative support, tax paper preparation, and reception assistance to

customers. Customer service and Client contact on a daily basis with all Legal and Tax related

duties as required. Daily use of computers. Customer service and client contact daily basis

with all Legal and Tax related duties as required. Daily use of computers telephone and office

related equipment.

Responsible for income taxes owed by following tax code. Prepared or assist in preparating

simple to complex tax refunds for individuals,

Help taxpayers by using their federal, state and local codes to make sure that customer

receive the maximum benefit permitted under the law ot the Government.

Uncover potential deductions and credits.

Ensured clients do not pay unnecessary taxes. Reviewed financial records such as income

statements and documentation necessary to file.

Interviewed clients to get a though picture of financial situation.

Verified totals on past forms for accuracy. Consulted tax law handbooks for especially

difficult tax returns.

Resolve customer complaints. Recommended additional products and services.

Ensured a copy of completed return ID provided to the customer.

Contact this candidate