Human Resources Customer Service

HUMAN RESOURCES PROFESSIONAL

Dynamic, accomplished, professional Human Resources Executive offering

versatile strengths and a record of successful job performance in positions

of increasing responsibilities. Proven ability to manage, direct and

develop employees. Progressive experience spanning diverse and functional

areas including:

CORE COMPETENCIES

. Recruitment & Selection

. Employee Relations

. Coaching & Counseling

. Training & Development

. HR Policy and Design

. Risk Management

. Sexual Harassment/EEOC/Dispute Resolution

. Compensation/Benefits

. Affirmative Action Planning

. OSHA Regulations and Safety Programs

CAREER CHRONOLOGY

PANGBORN Fairburn, GA

04/07/2014- Present

Pangborn Corporation designs, manufactures, markets and services shot blast

machines, dust collectors and related products for the primary metal and

metalworking industries.

Human Resources Manager

Responsibilities include interviewing, hiring, and training employees;

planning, assigning, and directing work; appraising performance; rewarding

and disciplining employees; addressing complaints and resolving problems.

Directly supervises HR staff. Manage supervisory responsibilities in

accordance with the organization's policies and applicable laws.

. Employee Relations: Advises management in appropriate resolution of

employee relations issues.

. Prepares employee separation notices and related documentation, and

conducts exit interviews to determine reasons behind separations.

. Investigates accidents and prepares reports for insurance carrier.

. Identifies legal requirements and government reporting regulations

affecting human resources functions and ensures policies, procedures,

and reporting are in compliance.

. Represents organization at personnel-related hearings and

investigations.

. Responds to inquiries regarding policies, procedures, and programs.

. Administers performance review program to ensure effectiveness,

compliance, and equity within organization.

. Recruiting & Selection: Recruits, interviews, tests, and selects

employees to fill vacant positions. Plans and conducts new employee

orientation to foster positive attitude toward company goals.

Coordinates management training in interviewing, hiring, terminations,

promotions, performance review, safety, and sexual harassment.

. Benefits & Compensation: Keeps records of benefits plans participation

such as insurance and pension plan, personnel transactions such as

hires, promotions, transfers, performance reviews, and terminations,

and employee statistics for government reporting.

. Administers benefits programs such as life, health, dental and

disability insurances, pension plans, vacation, sick leave, leave of

absence, and employee assistance.

. Administers salary administration program to ensure compliance and

equity within organization.

. Conducts wage surveys within labor market to determine competitive

wage rate.

. Prepares budget of human resources operations.

. Prepares reports and recommends procedures to reduce absenteeism and

turnover.

. Payroll Management: Manage all aspects related to the efficiency

and accuracy of payroll preparation.

. Facilitate employee inquiries concerning payroll to maximize

internal customer satisfaction.

. Follow all company policies, procedures, and SOX compliance.

. Prepare amendments and follow up on tax resolution issues.

. Oversee monthly payroll close duties.

. Manage audit activities as they may relate to the payroll function.

. Administer and suggest enhancements to payroll policies &

procedures.

. Review all payrolls reporting to ensure accurate and timely filing

with appropriate governmental authorities.

. Oversee 401K reports and contributions with plan sponsor.

. Ensure accurate payroll related transactions and garnishments with

3rd parties.

. Prepare and distribute semi-monthly payroll reports and adjustments

to Accounting.

INTERCALL Newnan, GA

08/2009 - 04/07/2014

InterCall is the world's largest dedicated conferencing service provider,

connecting people through advanced audio, web, video and event services.

Human Resources Generalist/Manager

Multi-functional Human Resources role focused on engaging managers and

employees in identification and resolution of employee relations issues, as

well as investigating and processing claims. Conduct training classes as

formal dissemination of information, best practices, lesson learned, and

staff development.

. ER Claim Investigation and Counseling: Contact employees' immediate

supervisors to obtain information regarding any complaints,

allegations, or claims received; document and file all conversations

with involved parties, initiating contact with any state or federal

agency (equal opportunity commissions) involved in the claim.

. Make recommendations to management regarding actions to be taken to

ensure resolution of the issue in a timely manner.

. Determine validity of unemployment claims, researching employee's

history.

. Conduct research and compile data for report preparation used for

employee relations claims.

. Use reports to help identify to management trends in claim activity.

. Risk Management: Establish validity of unemployment claims,

researching employee's history and attending appeal hearings as

necessary.

. Determine overall impact on charge back status of unemployment claims;

prepare and update established claim reports; conduct research and

develop data-centric reports for employee relations claims, resolving

any data discrepancies.

. Assist employees and applicants, as necessary, in establishing

reasonable accommodations for

disabilities adhering to department procedures Federal, State or

Provincial regulations.

. Maintain all associated records regarding disability accommodations.

. Ensure employee awareness of safety issues according to established

departmental procedures

and local laws and regulations.

. Participate in safety related activities.

. Recruiting & Selection: Proactively recruit internally and externally,

ensuring there is an adequate quality applicant flow for posted open

positions while ensuring adherence to departmental and corporate

policies and procedures.

. Professionally conduct interviews and recommend candidates for second

interviews with the

designated interviewing manager for the position.

. Arrange and facilitate new hire orientation.

. Ensure that all forms on file for all employees are in accordance with

guidelines. Provide written and verbal information to new operations

hires to ensure compliance.

processing termination paperwork for any employee not providing

appropriate documents as

required by law.

. Focus on daily objectives in order to stay informed of the hiring

goals and progress toward them.

. Notify all applicants who do not meet job qualifications

. Extend employment offers to applicants selected by hiring manager

providing advice on the

offer as necessary

. Arrange and conduct new employee orientation.

. As necessary, ensure that all forms on file for all employees are in

accordance with guidelines.

. Providing written and verbal information to new operations hires to

ensure compliance.

. Processing termination paperwork for any employee not providing

appropriate documents as

required by law.

. Track all assigned positions from original requisition until position

is filled keeping

documentation up-to-date.

. Maintain current status of position, ensuring all interview notes,

disposition notes, candidates

. records and all other paperwork are retained in documentation file.

. Team Interface/Customer Service: Establish and maintain a professional

relationship with

internal/external customers, team members and department contacts.

. Cooperate with team members to meet goals or complete tasks.

. Provide quality customer service that exceeds customer expectations

and improves level of

service being provided.

. Treat all internal/external customers, team members and department

contacts with

Dignity and respect.

. Escalate to supervisor any situation outside the employee's control

that could adversely impact

the services being provided.

GATE GOURMET INC, Atlanta, GA

02/2009 to 08/2009

Gate Gourmet, Inc is a gategroup company and is the world's largest

independent provider of airline catering.

HR Generalist/Supervisor

Lead HR resource for managing life cycle of the new hire process,

entailing development or approval of each critical component, drafting job

descriptions within the applicant tracking system (Taleo), placing

employment ads, scheduling interviews, communicating with hiring managers,

prescreening candidates, drafting offer letters, entering pre-employment

data, scheduling orientations and complying with all Gate Gourmet

recruiting and hiring policies and procedures.

. Partnered with multiple levels of management to understand business

objectives and identify corresponding human resource needs;

implemented strategies to support these business objectives and

improve programs to foster employee retention

. Partnered with operations and training to identify training needs and

recommend more relevant approaches and content, resulting in the

integration of division-wide human resources strategy, programs and

processes

. Served as the primary employee and labor relations point of contact to

mediate and resolve employee disputes and union grievances, as well as

provide counseling/training for unit management in the areas of

labor/employee relations, EEO, affirmative action and discrimination

. Interpreted policy and ensured accurate and consistent application of

all company policies and procedures, and related local, state and

federal laws, and applicable collective bargaining agreements

ESTEX MANUFACTURING, Fairburn, GA

09/2006 to 05/2008

In business for 100 years, Estex Manufacturing specializes in manufacturing

textile and fabric products to utility and airline industry.

Human Resources Manager

Managed and administered all aspects of the Human Resources Department and

Payroll Department to include benefits, new hire recruiting, benefits

administration, employee relations, disability claims, leave of absence

management and payroll management.

. Recruited, interviewed, tested and selected candidates to fill vacant

positions

. Provided advice and counsel to management and employees in matters

including hiring, discipline, terminating, communication, and

training, ensuring consistency in employee relations

. Drafted responses to EEOC claims and other legal actions, as well as

FMLA, Workers Compensation, STD, LTD claims

. Administered the benefit plans in conformity with governmental

regulations concerning ERISA, HIPPA, ADA, COBRA and section125

BRONNER BROTHERS INC, Marietta, GA

08/2004 to 09/2006

A $50 million dollar manufacturing company specializing in cosmetics, hair

care products and fashion magazine publishing.

Corporate Human Resources Manager

Leadership role tasked with building the first formal Human Resources

department for a 58 year old company. Implemented and administered all

aspect of HR programs and policies for 350+ employees to include employee

relations, staffing, compensation, training, benefits (Medical, Dental,

Life AD&D, Supplemental Life, STD, LTD and 401K). Accomplishments include

negotiating group benefits and saving the company over $7K per month and

securing a three year rate hold.

. Identified legal requirements and government reporting regulations

affecting human resources functions and ensure policies, procedures,

and reporting are in compliance

. Designed, developed and administered policy and procedures for

Worker's Compensation, ADA, FMLA, STD, LTD and Tuition Assistance

Programs ensuring consistency in benefits

. Ensured compliance in all HR areas with applicable federal, state and

local regulatory requirements

. Provided advice and counsel to management and employees in matters

including but not limited to discipline, communication, hiring,

terminating, and training ensuring consistency in employee relations

. Designed and implemented employee warnings; administered progressive

discipline as required to ensure a productive environment

. Audited and reconciled invoices for discrepancies which resulted in a

$40K savings from the findings. Revised and updated policies,

procedures, and employee handbook to ensure compliance

SUNTRUST BANK, Atlanta, GA

08/2001 to 09/2003

One of the nation's largest commercial banking organizations with more than

1,600 branch locations.

Corporate Benefits Manager

Managed and administered over 200 total absence management cases in the

employee relations department. Chosen to establish and manage newly

developed leave of absence (LOA) department. Researched and created data

base of federal, state and local laws governing FMLA, ADA, Worker's

Compensation, STD and LTD.

. Administered FMLA, Medical, Military, Personal and Worker's

Compensation claims

. Delivered compliance training to local Human Resources Generalist and

managers

. Maintained employees FMLA & LOA case and data in PeopleSoft,

screening legal and LOA documentation for accurate information and

compliance with government and state laws

THE HOME DEPOT, Atlanta, GA

09/1998 to 08/2001

The world's largest home improvement retailer to reach $81.5 billion in

sales.

Benefits Analyst, Corporate Human Resources

Hired to administer all employee Benefit Programs for over 250,000

employees. Chosen to analyze and resolve all escalated benefit issues from

associates and key vendors. Developed and maintained positive

relationships with key vendors, suppliers and customers. Facilitated

customer service training for co-workers to ensure excellent customer

satisfaction.

. Educated employees and managers on 401K, COBRA, Medical, Dental,

Disability and Life insurance.

. Provided accurate benefit and claims information for group

representative and employees through telephonic, written and

personal contact.

. Administered and calculated STD and LTD benefits to all employees.

. Administered COBRA benefits for terminated associates and their

dependents.

. Knowledge and training of ERISA and HIPPA policies and regulations.

. Researched and responded to medical, dental, and disability claim

appeals.

. Managed tuition reimbursement programs.

. Processed Qualified Medical Child Support Orders (QMCSO).

. Enhanced benefit policies and procedures.

. Prepared employees accounts for payroll deductions.

. Interfaced with the payroll system.

NORTHSIDE HOSPITAL, Atlanta, GA

10/1993 to 09/1998

A not-for-profit hospital, full-service, acute-care hospital that offers

particular expertise in Maternity Services, Women's Health, Cancer Care,

Surgery and Radiology.

Lead Admissions Interviewer

09/1996 to 09/1998

Surgery Scheduler, Surgical Services

10/1993 to 09/1996

Performed patient admission interviews and scheduled surgical procedures in

the ER and Labor and Delivery department. Promoted to a leadership

position managing a staff of 10 employees. Acted as a liaison reporting new

hire progress to the department supervisor. Worked closely with the

supervisor to ensure operational efficiency and responsible for on call

duty.

EDUCATION

B.S., Human Relations, May 2013, GPA 4.0

Point University, West Point, GA

SKILL SETS

SMHRA (South Metro Human Resources Association), PHR Certification Course,

ADP Certification, PeopleSoft 8.3, Microsoft Word, Excel, Lotus Notes,

Outlook, ADP Pay Expert, EZ Labor Software, Abra Suite, Kronos, Ulti-pro,

Medical Terminology Certification, ICD-9 Coding, Georgia Real Estate

License 2004.

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