Training Management
Resume:
LISA A. CUSHING
Miami Beach, FL 33139
************@*****.***
(Available to relocate immediately)
PROFILE
Talent Management professional with experience providing on-site and virtual training workshops both
nationwide and internationally. Dynamic organizational development specialist with a passion for providing
creative solutions, targeted to the individual needs of each client. Possess expertise in developing
partnerships with management by implementing strategies to meet their business goals and promote
organizational growth.
EXPERIENCE
VITAS Healthcare Corporation, Miami FL
National Training Manager /Senior Recruiter June 2000 - Present
Facilitate training workshops for our corporate headquarters and nationwide programs. Manage corporate
recruitment and talent development. Design and deliver training for corporate and program vice presidents,
directors, managers, departmental teams and individuals in the areas of leadership development, emotional
intelligence, coaching, diversity & inclusion, behavioral interviewing, conflict resolution, effective
communication skills, stress management, effective supervisory skills, team building, new hire orientation,
time management, ADA, ethics, and sexual harassment. Conduct focus groups, needs analysis, action
research and interventions. Administer assessment tools including DISC profile, SHL/Previsor and the
Predictive Index(PDI). Develop training modules incorporating experiential learning, workplace simulations,
role plays, group activities, individual coaching, online training and tailored training solutions based upon the
needs of the business partner. Negotiate assessment tools and job board contracts. Develop and implement
innovative recruitment strategies to hire and retain new employees. Relocate corporate and field executives.
Function as a business partner with management to support the growth of the company.
• Develop partnerships with corporate and program Vice Presidents, Directors, and upper management to
drive company objectives.
• Instrumental in the creation of a corporate culture that fosters employee engagement and productivity
by empowering employees to own, shape & mold their work.
• Institute SMILE (Sincerity, Motivation, Integrity, Laughter and Enthusiasm)Program throughout the
organization.
• 3 60-Degree Feedback Certified from the Center for Creative Leadership(CCL).
• Certified in Emotional Intelligence, Diversity & Inclusion and Cross Cultural Competencies.
• Demonstrated keen negotiating skills to influence program management in the integration of talent
management programs nationwide.
• Recruited and trained 3 new regionally-based recruiters.
Royal Caribbean Cruises, Ltd., Miami, FL
International HR Recruiter/Trainer October 96 - June 2000
Manage high-volume recruiting and training internationally. Responsible for establishing personnel policies
to facilitate recruitment process and administer new hire procedures. Facilitate training in ADA, ethics,
sexual harassment and new hire orientations. Conduct needs analysis and focus group studies. Handle
employee relations issues and disciplinary action procedures.
• Developed and implemented proactive recruitment strategies to contain recruitment costs, saving more
than $206,000 in contingency search fees.
• Responsible for filling the majority of 943 positions in 1 year, achieving a 60% increase over the
previous years filled positions.
• Recognized for exemplary employment practices by the MEED Program, a non-profit training program
that assists people with disabilities in obtaining employment.
• Hired 16 ADA candidates in 1 year, exceeding the company goal.
Mount Sinai Medical Center, Miami Beach, FL
Human Resources Specialist August 93 -October 96
Responsible for clinical recruitment of physical/occupational therapists, speech pathologists, social workers,
house staff physicians, and administrative personnel.
• Successfully filled urgent vacancies for physical/occupational therapists without the use of costly
healthcare recruitment firms.
• Managed INS project to ensure all employees in compliance with government regulations - involved
audit of over 3,000 personnel files.
American Bankers Insurance Group, Miami, FL
Employment Representative October 92 -June 93
Managed exempt and non-exempt recruiting, interviewing and hiring. Responsible for explaining wage and
salary administration process, state laws and ADA regulations to hiring supervisors.
• Successfully recruited for 110 positions in absence of additional recruiter while maintaining high quality
standards.
• Established significant rapport with departmental supervisors to develop "open door" policy and
maintain high level of communication.
EDUCATION
Wheelock College, Boston, BA 06/85
Early Childhood Education/Psychology
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