Project Manager
Resume:
Lynne Jaynes
EXPERTISE
Skilled technical writer with experience producing technical publications for high-tech
industries specializing in software end-user documentation, single-sourced, context-
sensitive online help. Also experienced with proposals.
Employ current documentation trends and techniques, such as single-sourcing,
minimalism, structured writing. Experience with waterfall and agile development.
Fluency with wide range of production and management tools: Arbortext Editor,
Author-it, Alfresco CMS, Astoria CMS, DreamWeaver, Microsoft Project, Microsoft
Word, Microsoft Visio, Microsoft Excel, Microsoft FrontPage, Microsoft Visual Studio for
.NET, oXygen XML Author, Robohelp, SharePoint, and Structured FrameMaker.
Experience gathering and researching information used in technical documentation
relating to information security compliance with NIST guidelines. Familiar with NIST
800-53.
Proficient at leading concurrent projects of varying complexities and large-scale
project implementation.
Strong front-line and project management experience able to lead a team of writers
through the production cycle: from concept design to hardcopy delivery.
QUALIFICATIONS EXPERIENCE SUMMARY
17+ years in Technical Publications
3 years in Policies and Procedure development
2 years developing and delivering Training
4 years Information Management
9 years Banking and Consumer Finance
5 years in Project Management
EMPLOYMENT EXPERIENCE
Absio Corporation 10/2013–Present
Technical Publications Team Lead
Scoped and planned the documentation requirements for all Technical Publications
projects. Planned and estimated work assignments for Technical Publications team.
Led and mentored junior technical writers.
Collaborated on UI/UX designs for company website, and Windows and Android cyber-
security software apps.
Developed, reviewed, and approved requirements for website interface, and Windows
and Android cyber-security software apps.
Designed information solutions with respect to actual business needs, cost constraints,
time constraints, and IP considerations.
Independently researched and derived documentation from technical data, drawings,
flow charts, and schematics for all aspects of software engineering, systems
operations, testing, and end user publications.
Worked directly with Agile software engineers, Quality Assurance (QA), system
administrators, and Marketing to translate verbal and written technical requirements
into documentation.
33145 Star Ridge Circle, Elizabeth, CO 80107
858-***-****/cell 720-***-****/residence
********@*******.***
Lynne Jaynes
5280 Solutions 01/2012–10/2013
Business Analyst/Senior Technical Writer
Designed and built SharePoint site for Data Center internal and third-party external
documentation.
Participated in special projects as assigned by department manager, such as assisting
with Authority to Operate and NIST Self-Assessment audits, creating Improvement
Initiative charters for special IT projects, designing department logo and templates,
creating and coordinating corporate communications and training for Proof-of Concept
project roll-outs, and creating a master Corporate Glossary.
Statera 02/2011–12/2011
Senior Technical Writer for 3M Corporation
Designed and produced PDF and online help systems for enterprise software suite
managing the business data and transactions for motor vehicle agencies.
Completed special projects as assigned by department manager, such as designing
corporate templates, editing corporate communications, and editing proposal and
business use cases.
Created internal Style Guide and led Style Guide team meetings.
Recommended numerous process and Author-it database improvements to streamline
the existing workflow.
Insight Global 01/2011–02/2011
Business Analyst/Senior Technical Writer for DISH Network
Analyzed current business processes and made suggestions to increase efficiencies.
Completed special projects as assigned by department manager, such as designing
corporate templates, editing corporate communications, and editing proposal and
business use cases.
Teradata Corporation 05/2001–05/2010
Senior Technical Writer/Information Product Designer
Collaborated in pilot for new workflow process using oXygen XML Author and Alfresco
CMS.
Successfully piloted integrated online help system for .NET Visual Studio.
Authored STC award-winning user guide.
Introduced task-oriented, conversational-style writing.
Designed and produced PDF and online help systems for software supporting a
database that operates on multiple platforms in a client/server environment. Target
audience was high-level end users, system administrators, and support personnel.
Documentation included user guides, administrator guides, API guides, reference
manuals, installation instructions, design documents, and online help.
Created and implemented process for tracking and reconciling FrameMaker tags with
Engineering online help IDs.
Quickly adapted to new tools (structured FrameMaker7) and processes (template/EDD
updates and last-minute Engineering-developed content). Trained team in
transitioning from unstructured to structured FrameMaker7.
Promoted to Project Lead over 11 existing senior writers after 8 months of
employment.
33145 Star Ridge Circle, Elizabeth, CO 80107
858-***-****/cell 720-***-****/residence
********@*******.***
Lynne Jaynes
Project Manager
Managed documentation development cycle from inception to deployment for 47
software applications producing PDF, print-on-demand, and online help systems on or
ahead of schedule over 5 major releases. Each program release required negotiating
20 development schedules with 16 global Engineering teams and balancing available
writers to deliver documentation. Projects varied in size, complexity, and scope.
Led documentation development team, maintained accountability, and performed all
line management functions for staff of 11 senior writers. Responsibilities included
monitoring all day-to-day project activities ensuring timely completion of planned
tasks, hiring, capacity planning, project assignments, performance reviews,
performance improvement planning, and career development.
Communicated and collaborated with various partners at multiple levels in multiple
organizations to ensure continued alignment with project objectives. Contacts
included: Product Managers, Engineering Managers, Program Managers, and staff and
contract writers.
Resolved project issues through direct action or escalation.
Facilitated project meetings and produced meeting minutes; maintained project
documentation.
Participated in the full development life cycle for various Strategic Projects supporting
business objectives. Participated in post-implementation reviews of project
development and process reviews.
Proactively integrated IE milestones with Engineering dependencies. Program
realization process was changed to track IE milestones and dependencies in
Engineering Project/Quality plans.
Improved documentation quality and staff productivity by designing and implementing
policies and procedures for the following activities:
Tracking and reporting interim documentation development milestones, such
o
as first and second drafts.
Conducting formal content reviews and obtaining Engineering approval of final
o
d deliverables. Created template memos for requesting reviews and approval.
IE quality assurance checks on review drafts, Beta drafts, final online help
o
systems, and final PDFs.
Streamlined status reporting. Implemented tracking IE development status
o
using the company bug tracking tool, which eliminated manually updating IE
status in Excel spreadsheets.
Revisions tracking process involving extensive use of FrameMaker conditional
o
text. Trained team of writers to employ process.
Standardized online help, GCA deliverable, file, and directory structure naming
o
conventions.
Standardized IE ReadMe files to track committed content changes, known
o
issues, and translation instructions.
Participated on cross-functional teams in Japan and Copenhagen.
Designed and maintained documentation team’s intranet site.
TriTech Software Systems 1996–2001
Documentation Manager/Lead Technical Writer
Medaphis Physician Services 1994–1996
33145 Star Ridge Circle, Elizabeth, CO 80107
858-***-****/cell 720-***-****/residence
********@*******.***
Lynne Jaynes
Training Administrator
Body Harmonics 1990–1992
Owner; Personal Trainer/Massage Therapist
Southern California Training Council 1989–1992
Project Administrator
Home Federal 1980–1989
Technical Consultant/Training Instructor, Consumer Finance
EDUCATIONAL EXPERIENCE AND TRAINING SUMMARY
Bachelor of Arts, San Diego State University
Certificate of Copyediting, University of California, San Diego
Software Project Survival Guide, Steve McConnell
Teradata® Certified Professional
Structured Writing
DITA
Structured Writing for DITA
PROFESSIONAL ASSOCIATION SUMMARY
Senior member of the Society for Technical Communication (STC)
33145 Star Ridge Circle, Elizabeth, CO 80107
858-***-****/cell 720-***-****/residence
********@*******.***
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