Customer Service Sales
Resume:
Joseph John Carlson
*******@*****.***
Cameron Park, CA 95682
My name is Joseph Carlson and I want to be a manager/supervisor. I have
exceeded sales goals given to me by successfully managing over 300 active
accounts. I have successfully run a non-profit organization consisting of
over 400 members. I have achieved a bachelor's degree in
business/management. Working well with others, being understanding,
establishing a defined direction, and strong leadership skills, are a few
traits that make me the perfect candidate for this position.
EXPERIENCE
Viva International Group
Sales Representative - 19/Sep/2011 - Present
Responsible for maintaining over 300 active accounts in the field.
Sell in new products to optometrists and ophthalmologists, and
maintain current products. Required to work directly with management
to resolve problems.
Masonic Charity (non-profit)
President - 08/Dec/2012 - 10/Jan/2014
Responsible for running a charitable organization consisting of over
400 members. Responsible for leading and delegating charitable
functions to teams, and team leaders. Responsible for maintaining a
budget, and working closely with financial leaders. Responsible for
disciplinary action, when deemed necessary. Responsible for creating
and participating in charity functions.
Altair Eyewear (Vision Service Plan)
Inside Sales - 02/Mar/2009 - 16/Sep/2011
Responsible for maintaining and growing business in a defined
territory. Required to manage over 250 accounts and
have excellent skills in Microsoft Word, Excel, and Office. Required
to work directly with management to solve problems, and create new
ways to gain business. Required to have great communication skills.
Required to have an innovative mindset when managing established
business, to insure satisfaction. Required for having optical
knowledge and how to calculate statistics to improve sales.
VSP Lab (Vision Service Plan)
Inside Sales/ Outside Sales - 04/Sep/2007 - 02/Mar/2009
Responsible for maintaining and growing business, in a defined
territory. Required to manage over 200 accounts and to have in depth
knowledge of Microsoft Word, Excel, and Office. Responsible for having
knowledge of claim submission, lab processes, frame design, and Rx
fabrication. Required to have excellent problem solving skills with
inside and outside business partners. Responsible for working directly
with management to solve problems.
Vision Service Plan
Customer Service Representative - 05/Jul/2006 - 04/Sep/2007
Responsible for answering telephone inquiries ranging from routine to
complex situations; including doctors, members, and benefit holders.
Responsible for having in-depth knowledge of plans, products,
services, processing transactions, policies and procedures for claim
payment, billing errors, complaints and grievances. Responsible for
having in depth knowledge of DOS, Microsoft Word, Office, and Excel.
Fleming Distributing
Outside Sales - 01/Aug/2005 - 05/Jul/2006
Responsible for delivery, sales, and restocking of car lubricants and
flushes to clients throughout Northern California. Responsible for
resolving customer service, support, grievances and resolutions.
Responsible for data communications, telecommunications, reports and
logs on all clients and their products.
Borders Books
Supervisor - 02/Aug/2004 - 02/Aug/2005
Responsible for Managing the products and personnel in the music
department. Responsible for scheduling employees shift/hours.
Responsible for resolving grievances among clients and employees.
City of Folsom
Park Supervisor - 02/Jun/2003 - 05/Jul/2006
Responsible for assisting park manager with duties and supervision of
employees. Responsible for monitoring the daily functions of the park,
enforcing all rules, and notifying proper authorities of safety issues
involving the park and cashier. Responsible for conflict resolution
between clients and employees.
Kelly Moore Paints
Sales Personnel - 02/Jan/2003 - 07/Jul/2003
Responsible for mixing paint, Customer Service, unloading and loading
freight, cashier. Responsible for custom paint mixing.
Marks Hallmark
Outside Sales - 02/Sep/2002 - 26/Feb/2003
Responsible for sales and deliveries to outside stores in the greater
Sacramento, and bay areas. Responsible for interaction with store
personnel and customers.
City of Folsom
Maintenance Personnel - 10/Jun/2002 - 06/Sep/2004
Responsible for pool and ground Maintenance
Mountain Mikes Pizza
Line Personnel - 07/Aug/2000 - 10/Jun/2002
Responsible for daily set- up, preparation and ordering of food and
supplies. Cashier.
ACCOMPLISHMENTS
I can achieve results. For example, I was named rookie of the year for
the most sales in 2011.
I can lead people. For example, in 2012 I lead a non-profit
organization that consisted of over 300 people.
I can dissolve problems. For Example, I was able to help two employees
overcome differences and both keep their jobs.
I can sell. For example, I was able to hit sales targets by 148% to
goal in 2012.
I can influence people. For example in 2012 I presented in front of
over 150 people in a subject matter I know very well.
I can teach. For example, I was asked to help new sales people "learn
the ropes" in my current position.
EDUCATION
University of Phoenix
Business/Management
BS
SKILLS
Management
Sales
Marketing
Teaching
Leading
Supervisor
Contact this candidate