Project Management
Resume:
OBJECTIVE
Seeking a challenging and highly responsible position in
IT/Web/Internet/UI/UE/Product/Device based technology with preference in
Senior Management and Leadership roles. I firmly believe in continuous
learning to keep current with the latest technologies and willing to take
higher responsibilities and authorities to utilize my almost 17 years
experience of IT web/product development & management technology skills set
and hope that such a position will provide that opportunity where I can
grow in my career ladder along with company's success.
SUMMARY OF EXPERIENCE
More than sixteen years of experience in Web/Internet/UI/UE/Product/Device
technology by overseeing, leading and managing strategic & development
process through their full life cycle by leading web group which is from
offshore & onshore both. Extensive experience in web program/project
management such as managing the complete roadmap. Experience with Agile,
scrum, waterfall & PMO process to drive the project from planning, design
till deployment as per the business goal.
Domain expertise in IT, Internet/Web, Software, Financial, Media,
Commercial, e-Commerce, consumer/retailer/HR/Workforce management based, IT
clinical solutions to healthcare professionals & interactive services to
the healthcare industry and Construction Industry.
Specialties/Expertise/Knowledge:
Web Operations Management; Web Program/Project/ Product management; Web/Web
Portal/Product/UI development and management; User Centered Design; User
Experience Design; User Research and Usability Testing; Online video
(streaming & flash videos) delivery management; website design, branding;
content governance; Web localization management; Device(touchpad &
smartphones) Applications management using cloud based technology; On-line
advertising campaigns and Social Media implementation process; Web
hosting/launch; Web marketing; eMarketing; Web Analytics, Web Strategy;
Content Management Systems/Web Content Delivery system; Mentoring and
Coaching; Group Facilitation; Prototyping; Global Trade Compliance (GTC)
management; Knowledge of CRM software such as Salesforce, Oracle & Siebel
for email campaign management systems; Driving and tracking issue
escalation process; Control of planning; staffing; SOWs and budgeting
management; Personnel, Vendor & Customer management;
Employer: Renesas Electronics, Santa Clara, CA, Dec 2013 - Present
As a Web Manager/Webmaster, providing expertise in web contents management,
maintenance, support, and reporting including the following brief
highlighted tasks:
. Responsible for managing and approving all content posted to Renesas
internets, intranets, and extranets public site and member portal.
. Work with cross-functional team, manage contractors and Global Web
team to align content, process and technology dependencies.
. Reviews, edits and formats all content submitted for inclusion in the
web properties to ensure consistency in level of detail and style.
. Collecting, analyzing, recommending and reporting online report
metrics.
. Responsible for creating and maintaining traffic tracking system that
allows business users to monitor the progress of pending jobs.
. Ensuring content consistency and compliance throughout all parts of
the website(s)
. Identifies Web audiences and establish appropriate content parameters
to address their needs and improve user experience.
. Ensuring guidance for responsive designs for web application layout
compatible in all devices including required browsers for
upcoming/future launches by working with cross-functional
stakeholders. Help creating prototype & functional requirements for
responsive design layout.
. Responsible for managing Web Analytics reports by collecting data from
Omniture & Google analytics and assist in improving SEO. Also use
third party SEO platform such as BrightEdge to improve overall SEO
strategy and best practices.
. Work with third party vendor such as Demandbase, Keystone Solutions,
Adobe Test & Target, SiteWire etc.
. Responsible for creating project plan for Website improvement
including the web infrastructure.
Client: Coherent Inc., Santa Clara, CA, Sep 2012 - Sep 2013
As a Sr. Web Program Manager, responsibilities include:
. Manage all worldwide web design and development programs, working with
various resources - from design to implementation - to execute on
projects including globalization, localization, secure portal
creation, social media implementation and various enhanced
feature/tool development.
. Improve the company website user experience by providing leadership
and vision including oversee all aspects of user experience design to
provide expertise and guidance.
. Conduct detailed code reviews of both front-end (HTML, CSS, and
responsive designs) and back-end features.
. Create and manage TRDs, PRDs and BRDs.
. Understand and respond to web analytics by guiding SEO resources for
improvement.
. Manage the full program development lifecycle of each web project
including requirement management, design, build & release management
and vision working with various resources throughout the organization
to execute on time and within budget.
. Drive solutions based, iterative discussion with internal stakeholders
and external customers that results in a shared understanding of the
customer needs, costs and trade-offs; resulting in web releases with
the highest expected value.
. Setup and manage technology vendor relationships.
. Oversee the creation of preliminary wireframe/comp design concepts and
work with the creative and programming teams including third party
vendor.
. Continually experiment with the latest web technologies.
. Perform data analysis (utilizing various web analytics tools) on user
data and feedback, and draw conclusions to impact future web releases.
. Provide pre-release code reviews and quality assurance, and triage
reported issues post-release
. Manage Quality, Budget/Cost and Schedule.
Technology: XHTML, HTML/HTML5, CSS, jQuery, SQL Database, ColdFusion,
Social Media, Google Analytics, SharePoint, Coherent Web Admin CMS, PMO
process, MS Project, PowerPoint etc.
Client: ERC (an International start-up project), Milpitas, CA as a
consultant - Jan'12 - Aug'12
As a Sr. Manager, Web Engineering, duties & job functions included:
. Manage to setup the new web infrastructure.
. Lead web and platform development through full life cycle.
. Solve engineering challenges and build & manage a team.
. Overseeing core governance program processes and people supporting web
projects & execution, web performance management, issue/risk/change
management, communication, resource management, metric
tracking/reporting, CMS, SEO best practices, Social Media, Web
localization etc.
. Manage third party vendors for web infrastructure configuration,
implementations, technical support etc.
. Driving and tracking issue escalation process.
. Own overall planning, execution and success of technical projects,
working closely with the product, business, marketing and design
teams.
. Scale the development team through appropriate use of outsourcing
(offshore).
Technology: HTML5, CSS, PHP, MySQL, MVC frameworks, Drupal, Google
Analytics, Jira, PMO process, MS Project, PowerPoint, WebEx etc.
Client: HP Palm, Sunnyvale, CA (June 2011 - Oct 2011) as a contractor
As a Sr. IT Technical Project Manager in the HP-Palm IT department focus on
helping to set and implement the strategy for the company's external
websites and web presence. Responsible management for all aspects of web
and device based application development using cloud technology within the
IT organization. Act as a conduit between Business & IT to help the
organization establish/maintain their online strategy to support core
business objectives.
Responsibilities included:
. Coordinate multiple, time-sensitive projects and activities
simultaneously from concept through completion.
. Managing schedules & cost/budget.
. Manage the web and device application development team within IT
. Development, communicating within cross-functional team members and
driving consistent brand, style, look and feel standards across all
palm website and device UI.
. Responsible for working with other departments to investigate
web/online goals and objectives and then work to establish a strategy
to meet business need.
. Responsible to work closely with stakeholders and customers to gather
& manage requirements for deliverables.
. Responsible for establishing process and procedure in alignment with
other groups to drive deliverables within the Web Development group.
. Establish content management processes as it relates to the web.
. Work with the Business and Quality Assurance team to ensure our
websites and applications are very high quality and work across
spectrum of browsers.
. Ensure consistency and best practice design across the web/product
applications including product video delivery for web and device
(flash videos).
. Provide recommendations for process improvement and cost reductions at
all levels of responsibility.
. Work closely with the Web Support team to ensure content updates and
design changes are done in a timely manner and ensuring that the SLAs
are met.
Technology: HP WebOS, Cloud, smartphones, touchpad, mojo and Enyo
framework, Emulator, Java/ J2EE, JSON, PL/SQL, CSS, AJAX, JavaScript, Perl,
PHP, JSP, HTML/XHTML, LDAP, IBM Websphere, Akamai CDN, KANA cms, Google
Analytics, Jira, WebEx, PMO process etc.
Client: Hitachi Data Systems, Santa Clara, CA (August'09 - Feb'11) as a
consultant
Web Development Manager - ITO Web Portal/Product Development
(http://itoperations.hds.com or http://itoperations.com)
As a Manager in ITO Web Portal/Product Development (software/product
application portal using Sharepoint environment), which involves the
following:
. Manage the ITO Web Portal Product development including online video
delivery task within HDS IT as well as external vendors (HCC, SDL,
Acresso/Flexera, Panvidea, Amazon, and Akamai).
. Key contact person for marketing and Azalea business management group
to coordinate the web portal request with IT management and
direct/indirect reports.
. Manage the product development work with the Product team & identify
the use cases and test cases etc.
. Gathering & manage application/product requirements from marketing,
business development managers and customers.
. Manage Web localization deliverables in 5 other languages with
marketing team, third party vendor (SDL) and web group.
. Manage the SOWs for ITO Web Development and negotiate budget over $2M.
. Manage ITO Web Project Schedule.
. Collaborate with engineering management, product management, marketing
management team and ISV partners to establish effective user
experience, business strategy and requirements details for web portal
or applications.
. Ensure consistency and best practice design & development across the
web/product applications including product video delivery online
(streaming & flash videos).
. Responsible to manage online lead generation campaigns including SEO,
email/CRM, mobile, on-line advertising campaigns and social media
implementation process.
. Oversee and manage web team in providing design from concept through
project execution, including wireframes, prototypes, user interface
specifications, product video launch and final graphics for web
application including technical documents.
. Responsible for http://itoperations.com user experience management,
content management, driving consistent brand, style, look and feel
standards across all ITO websites, work with engineering team to
create reusable design elements that enable engaging interaction
design and communication of information and overall site performance.
. Manage or supervise customer support and prioritize and monitor
escalations.
. Mentor small to large scale projects and activities through their life
cycle and make sure that deliverable deadlines are meet.
. Mentor staff on Project Management best practices and guide program
and project delivery teams consisting of business users, IT staff and
third party integration partners.
. Participates and guide in Web application architecture reviews, design
reviews, code review processes compatible to Web 2.0 or latest
technology and technical guideline reviews.
. Works with other department managers to establish and utilize
effective project plans and schedules within the available resources
of the web development team.
. Maintain project documentation such as project plan, schedule, status
reports, meeting reports, change requests, risk assessment plans etc.
. Supervises directly, or through technical lead personnel, all
activities within ITO Web operations or development.
. Ensures that all personnel policies, governance, global trade
complaints (GTC) and procedures are met in the department.
. Oversee and guidance in Front-end web/UI development for user
experience, cross-browser compatibilities and UI standards
development.
. Constant communication with development team and other management team
members through conference call, live meeting, email, phone and IM to
exchange or transfer knowledge or information and providing guidance
so that team can deliver the quality tasks on time as per the business
need.
. Responsible for UAT approval of ITO Web Portal
(http://itoperations.hds.com) for the HDS Azalea Business Team as per
the business requirements.
. Wrote technical documentation for the HDS web portal usability issues
and web best practices.
. Define and create best practices for web marketing email campaigns
management, SEO, landing/home pages, and content delivery system or
process.
. Control of planning, staffing, budgeting management.
. Overall UI verification on IT Operations web portal development in
Staging and Production environment.
. Oversee and Guidance to resolve cross-browser issues whenever require
in the following browsers:
- IE6 & above, Firefox 3.0 & above.
Technologies used/knowledge: ASP.NET2.0, IIS6.0, C#2.0, jQuery,
Sharepoint 2007, SQL server 2005, LDAP, video delivery (streaming &
flash videos), Akamai CDN, social media implementation, eZ Publish
Enterprise 4.4 CMS, JavaScript, AJAX, prototype.js, HTML5, XHTML,
DHTML, XML, CSS, PHP, W3C CSS Validator, QC, Waterfall & Iterative
Waterfall development, CRM software knowledge such as Oracle & Siebel,
Google Analytics, WebEx, Microsoft Project, Microsoft Excel,
PowerPoint, Social Media (Facebook, LinkedIn, YouTube) etc.
Client: D&B (Dun & Bradstreet), San Mateo, CA (May'07 - July'09) as a
contractor
Leader - Web Development (http://www.dnbi.com)
As a Leader in Web Development, which involved the following:
. Manage and lead the offshore and onshore Web team combination of Web
Developers and Web/UI Designers a team of 14 direct reports.
. Gathering & manage application/product requirements from marketing,
product team and business analyst.
. Collaborate with web/UI engineering management, product management,
Business Analyst and marketing management team to establish User
experience strategy.
. Ensure consistency and best practice design across the web/product
applications.
. Oversee and guidance for style guidelines and work with engineering
team to create reusable design elements that enable engaging
interaction design and communication of information.
. Understand in depth the concepts of user interface design and
development.
. Oversees and directs the creation of web application related design
documents and customer-oriented technical documents.
. Guide and oversees application/product development processes, Web
application architecture reviews, design and code review processes
compatible to Web 2.0, checklists and web best practice procedure.
. Mentor projects and development process through their life cycle.
. Works with Delivery Managers, to establish and utilize effective
project plans and schedules within the available resources of the
development team.
. Maintain project documentation such as project plan, schedule, status
reports, meeting reports, change requests, risk assessment plans etc.
. Monitors and evaluates employee performance using standard evaluation
spreadsheet as per the company standards.
. Guidance in Front-end UI development and management for DNBi
application quality UI.
. Allocate resources in the project features.
. Constant communication with offshore and onshore team through
conference call, live meeting, email, phone and IM to exchange or
transfer knowledge or information and providing guidance so that team
can deliver the quality tasks on time.
. Meetings with feature team members to update and review the status
using Agile Project Management methodology.
. Involvement in scrum methodology for Product or feature deliverables.
. Project Design (wireframes, visual spec) review with Web Designers.
. Guidelines for coding in AJAX technologies as required.
. Guidelines for JavaScript coding as required.
. Guidelines for W3C CSS2.1 standards development.
. Guidelines of Web features development process from Inception till
Construction phase.
. Work or Communicate with entire product development team to deliver
releases in a timely manner.
. Wrote technical documentation for the DNBi web application related
development, analysis, guidelines, local environment build process and
web best practices.
. Overall UI verification on development, QA and Staging environment.
. Guidance to resolve cross-browser issues whenever require in the
following browsers:
- IE6, IE7, Firefox, Safari/Windows and Safari/Mac Operating systems.
Technologies used/knowledge: JSP, JSP Custom Tags, JavaScript, AJAX,
prototype.js, tiles definitions, HTML, XHTML, DHTML, XML, CSS, W3C CSS
Validator, Agile Development method, Oracle 8i, LDAP, Apache Tomcat,
CVS, twiki, featurebase, Microsoft Project, Microsoft Excel,
PowerPoint, WebEx, Visio, HTTP/HTTPS, SSL, TCP, IP, DNS, Peer-to-Peer
network etc.
Worked for the following clients in USA as a UI/Web Engineer or developer:
1. FunMobility, Pleasanton, CA (March 2007 - May 2007) - UI
Engineer
2. Oracle, Redwood Shore, CA (Nov 2006 - March 2007) - UI Engineer
3. ePocrates, San Mateo, CA (June 2006 - Oct 2006) - Sr. UI
Engineer
4. Fullpower Technologies, Santa Cruz, CA (Jan 2006 - April 2006) -
Sr. UI Engineer
5. LightSurf Technologies, A VeriSign Company, Santa Cruz, CA (Aug
2004 - Jan 2006) - Sr. UI Engineer
6. Veritas Software Corporation, CA (May 2003 - Aug 2004) - Web
Developer/Technologist
7. PPL Generation, Long Island, NY (Jan 2002 - Dec 2002) -
Electronic Document Control Management/TeamSite Project
Management
8. Cadence Design Systems, Inc., San Jose, CA (Sept 2000 - Nov
2001) - Lead UI Engineer/Web Developer
9. American Management Partners, Concord, CA (Aug 2000 - Sept 2000)
- Lead Web Developer
10. MovieSplash.com, San Jose, CA (Feb 2000 - Aug 2000) - Web
Designer/Developer
Employment in India from May 1996 - January 2000:
1. Repex (India) Pvt. Ltd., New Delhi, India (8/1999 - 1/2000) - Web
Developer
2. EMI Web Zone, New Delhi, India (5/1996 - 8/1999) - Web Project Manager
Technologies used/knowledge: HTML, XHTML, DHTML, Jhtml, XML, CSS, XSL,
JavaScript, AJAX, ASP, JSP, JSP Custom Tags, JavaScript, AJAX, Dojo, tiles
definitions, Oracle 8i, SQL Database, MS Access Database, IIS, Apache
Tomcat, Eclipse SDK, Visio, Macromedia Dreamweaver, YUI, Struts, Tiles,
HTML, XHTML, DHTML, XML, CSS, Oracle 8i, Apache Tomcat, perforce,
ExtraView, Oracle 8i, Apache, Tomcat, jira bug tracking tool, Resin
2.1.1.0, perforce, jira bug tracking tool, resource file (.properties),
Interwoven TeamSite5.5.2.1, WinCVS, ATG Dynamo 5.6.1/6.0/6.1/6.3, Web
Sphere, TextPad, EMEditor, TTP, SouceForge, Adobe Photoshop, Macromedia
Dreamweaver, Microsoft Project, Power Point, Graphic tools, Online Open
Source tools/softwares etc.
OS: Windows XP, Windows NT, Windows 2000, Windows 7, Unix, Linux etc.
EDUCATION:
Dates Attended
School/Institution
Degree/Diploma/Other
Location
05/2012 - 05/2014
Stanford University (Stanford Center for Professional Development)
SAPM - Sanford Advanced Project Management Certificate Program
Palo Alto - CA - US
11/2001
Interwoven
Certification
Sunnyvale - CA - US
1999
The e-business solutions training curriculum (IBM Certified)
Professional
New Delhi - India
1998
JavaScript and Java Programming Course
Professional
New Delhi - India
1992-1996
NIIT
GNIIT - 4 yrs Diploma in IT
New Delhi - India
1988- 1991
University Of Gauhati
Bachelor's Degree
Guwahati - Assam - India
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