Customer Service Sales
Resume:
Ashley Quinn
Houston, TX 77091
***************@*****.***
Professional Objective
Dynamic, results oriented individual, interested in a career orientated
position. At this stage of my career, I am seeking a position offering
opportunities for growth and advancement. I consider myself a conscience,
dependable employee, able to learn quickly and work efficiently with others
as well as independently.
Qualifications and Background
Extensive experience as a dynamic and engaging customer service sales
associate, who designs and develops solutions using skill-based design and
modular development methodology.
Principle Skills
? Microsoft Office Suite: Word, Excel, PowerPoint ? Accounting ? 10 Key ?
Avaya Telecommunications System
Work Experience
Metlife
Receptionist
January 2014- June 2014
Overland Park, KS
Responsibilities
Answer questions from employees or public, Arrange teleconference calls,
Distribute correspondence or mail, Examine files or documents, Greet
customers, guests, visitors, or passengers, Maintain appointment calendar,
Provide clerical assistance, Use telephone communication techniques, Use
computers to enter, access or retrieve data and Use oral or written
communication techniques.
United Postal Service
Line Assembly
October 2013- March 2014
Kansas City, MO
In this position assisted with processing mail. I was responsible for
weighing, and stamping mail. During this process I was to assure the
package had the correct stamp and was correctly placed on the belt in the
warehouse to arrive to our customers on time.
United Postal Service Express Critical
Administrative Asst./ Dispatcher
May 2013- November 2013
Overland Park, KS
As an dispatcher I was responsible for following all laws in regards to
shipments and safety. I was responsible for clarifying important
information and explaining in detail what services we provided. I was also
responsible for locating drivers within reasonable mile radius to pick up
and deliver shipments. I constantly tracked deliveries through our drivers,
email, fax, online, and airlines to assure everything was flowing
correctly. Taking inbound and outbound call I often was responsible for
data entry and transferring calls to the correct departments. My duties
also including faxing release form to airlines and company's involved with
deliveries. To advise customers of late deliveries and are pickups via
email, fax and outbound calls was also one of my duties.
Sunfresh
Cook
April 2013- August 2013
Kansas City, MO
As a Cook I was responsible for following all safety guidelines. I prepared
and served food throughout my shift. I also engaged in inbound calls for
special orders for customers. I was responsible for the upkeep of my
station taking all precautions that are necessary in cleanliness and safety
guidelines.
Five Guys
Line assembly
November 2012 -April 2013
Cedar Hill, TX
Food Preparation and Serving Related Worker, All Other Responsibilities
responsibilities included operating food preparation equipment, Preparing
appetizers, salads, or cold dishes, Provide customer service, Stock Provide
and or organize goods, Wash dishes, glassware, or related utensils,
Distribute food to servers, Serve food and beverages to customers,
Calculate monetary exchange, Clean rooms or work areas, Resolve customer
complaints, Follow recipes and Carve meat or bone fish or fowl.
Toys r us
Sales Rep
Cedar Hill, TX
October 2012 to January 2013
Responsibilities
Provide customer service, Maintain knowledge of current sales and
promotions, Compute sales prices, Maintain records related to sales,
Recommend, select, and help locate or obtain merchandise and Answer
customer inquiries.
TruGreen Lawn Care
Accounts Receivable
January 2012? September 2012
Olathe, KS
Taking Inbound and making Outbound service calls. Making sure I
provided great customer service while processing payments, verifying
accounts, and collecting on past due balances. Processing payments,
verifying account amounts, offering yearly and automatic payments options
to each customer. Efficiently answering customer's questions or concerns
about our available lawn services. Inputting customer's satisfactions or
complaints in the computer system within the company's given time frame and
standard
Home Depot,
May 2010 - September 2012
Kansas City, Missouri
Sales & Design Specialist
My responsibilities include providing and maintaining outstanding customer
service as per company standards, generating sales, merchandizing, and
safeguarding company assets. I provided customer consultation on exterior
windows and doors as well as design concepts through the use of proprietary
architectural software. I coordinated installation and customer onsite
measurements for sales and lead generating follow up.
Restart Inc,
May 2010 - December 2011
Kansas City, Missouri
Administrative Assistant
As an Administrative Assistant, I was responsible for overseeing all
aspects of general office coordination. Maintained confidentially in all
aspects of client, staff and agency information. I assisted in special
events such as fundraising activities. Open, sort and distribute incoming
correspondence, including faxes and e-mails. I performed general clerical
duties to include but not limited to, bookkeeping, copying, faxing, mailing
and filing. I created and modify documents such as invoices, reports, memos
and letters using word processing, spreadsheet, database and/or other
presentation software such as MS Office
Addition responsibilities included:
Generation of statistical reports
Creation of brochures for fund raiser other special events
Provided Youth counseling
File and retrieve organizational documents, records and reports
Evaluations and review outcome of counseling sessions.
Training Classes/Certifications
Survival/Life Skills (Chaffe Program)
Inventory System
M2O Design System
Enhanced Specialist System
EDUCATION
Diploma Received May 2010: DeLaSalle High School - Kansas City, Missouri
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