Customer Service Sales
Resume:
Josephine Lovejoy Jack
Chagrin Falls, Ohio 44023
440-***-**** Home 330-***-**** Cell
January 2012 – August 2013
I nside Sales/Customer Service
Walter Metals
Stow, Ohio
o Taking incoming calls from customers.
o Processing Orders
o Purchasing Materials for orders and stock
o Tracking orders through the process from incoming to shipping
o Receiving of Inventories
o Certifications (ISO9002 certified)
October 2011 – January 2012
Customer Service (Holiday Help)
P rinceton Enterprises
Newbury, Ohio
o Taking incoming phone orders from customers
o Processing Orders
Josephine Lovejoy Jack
12140 Marydale Dr.
Chagrin Falls, Ohio 44023
440-***-**** Home 330-***-**** Cell
o Verifying Credit Cards and addresses
o Tracking orders through the process of our system
September 2004 – July 2010 (Laid off)
Contract Assistant Manager
Metso M inerals, I nc.
York, PA
o Handling accounts after they are acquired from outside sales.
o Track progress of contracts from time they are signed t il shipment is
complete
o Expediting of parts and purchase orders as needed internally and externally
o Processing all shipping papers
o Processing all customs paperwork
Josephine Lovejoy Jack
12140 Marydale Dr.
Chagrin Falls, Ohio 44023
440-***-**** Home 330-***-**** Cell
January 2003 – September 2004
Customer Service/Sales
KRB Machinery
Wrightsville, PA
o Taking customers calls for parts and service
o Handling excel spread sheet for all returned good
o Evaluation of all returned goods
o Handling of credits
o Reading of blueprints to help our customers with our machines
June 1996 – November 2001
I nside Sales and Customer Service Rep
Lovejoy Steel Company
York, PA
o Ini tiated and composed proposals for contract pricing setting up blanket
accounts
o Filled Purchasing requirements when needed to fill orders
Josephine Lovejoy Jack
12140 Marydale Dr.
Chagrin Falls, Ohio 44023
440-***-**** Home 330-***-**** Cell
o Billing and receiving
o ISO manager for the York Branch
o Kept documented control of material certifications per ISO 9002
January 1992 – June 1996
Clerical – Administrative Assistant
Lovejoy Steel Company
Streetsboro, Ohio
o Managed accounts receivables. Coded and allocated monies to the correct
account.
o Vouchering and coding of accounts payables
o Billing of raw materials
o Receiving of raw materials which involves knowing scrap surcharges as well
as freight and taxes
o Assistant to the Controller
Computer Skills:
SAP, Work, Excel, The Pick System, Microsoft Office, Access, Vantage
Josephine Lovejoy Jack
12140 Marydale Dr.
Chagrin Falls, Ohio 44023
440-***-**** Home 330-***-**** Cell
References available upon request.
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