Sales Customer Service

MICHELLE M. HARBAUGH

940-***-**** • ***********@*****.***

SALES EXECUTIVE • CONSULTANT • SALES ASSISTANT • MARKETING • ACCOUNT MANAGEMENT

http://www.linkedin.com/pub/michelle-harbaugh/55/79b/515

LinkedIn Profile:

RESULTS-DRIVEN SALES PROFESSIONAL ACCUSTOMED TO FAST-PACED COMPANIES, UNPREDICTABLE CHALLENGES AND EXPERTISE IN

PRIORITIZING HEAVY DAILY WORKLOADS, ACCURATELY ASSESSING NEEDS, PROVIDING COMPREHENSIVE CONSULTATION AND

CUSTOMER SERVICE SUPPORT TO MULTIPLE EXECUTIVES OF ALL LEVELS SIMULTANEOUSLY ENABLING THEM TO FOCUS ON ACHIEVING

STRATEGIC GOALS AND CORPORATE MISSIONS. VERY ATTENTIVE AND PLACES A PREMIUM ON ORGANIZATION, EFFICIENCY, AND

QUALITY.

NEW BUSINESS DEVELOPMENT: SKILLED AT CULTIVATING PROACTIVE PARTNERSHIPS WITH NEW CLIENTS AND CONSISTENTLY

MEETING THE NEEDS OF EXISTING CLIENTS. FLAWLESSLY EXECUTE PROGRAMS THAT PROVIDE ADDED VALUE FOR CUSTOMERS

AND FUEL INCREASED REVENUE AND CORPORATE PROFITABILITY.

STRATEGIC PLANNING AND EXECUTION: AN INNOVATIVE AND ENTREPRENEURIAL EXECUTIVE WHO DEMONSTRATES VISION

TO SPEARHEAD AND LAUNCH STRATEGIES THAT DRIVE BUSINESS GROWTH AND SHAREHOLDER VALUE. CONCEIVE AND

IMPLEMENT STRATEGIC PROJECT INITIATIVES THAT DRIVE TOP-LINE PERFORMANCE AND BOTTOM-LINE RESULTS.

DEAL STRUCTURING AND NEGOTIATIONS: EXPERIENCE IN CONDUCT COMPREHENSIVE DUE DILIGENCE AND ANALYZING

BUSINESS OPPORTUNITIES THAT DELIVER SUSTAINABLE RESULTS. EFFECTIVE NEGOTIATOR ABLE TO STRUCTURE COMPETITIVE

TRANSACTIONS AND CLOSE DEALS ON A CONSISTENT BASIS.

COMPUTER SKILLS: SALESFORCE, CRM, MS WORD, EXCEL, POWERPOINT, OUTLOOK AND INTERNET

PASSION AND GROWTH: PERSONAL DEVELOPMENT, EFFICIENCY AND ACHIEVING THE UNEXPECTED ARE THE STAPLES OF MY

CHARACTER. AN INSATIABLE APPETITE FOR COMPETITION

KNOWLEDGE OF DIVERSE SALES INDUSTRIES, B2B INSIDE/OUTSIDE SALES AND ACCOUNT MANAGEMENT.

IMPROVED COMPANY'S COMPETITIVE ADVANTAGE IN THE MARKETPLACE

ENHANCED CORPORATE IMAGE OR BUILDING COMPANY'S REPUTATION IN ITS INDUSTRY

MANAGED A SELF-STARTER BUSINESS IN 2005-2006 PURCHASING RELIABLE LOWER INCOME VEHICLES IN THE RANGE OF $700-

$1200, MAKE NEEDED REPAIRS IF ANY, ASSURING THE CUSTOMER WAS GETTING RELIABLE TRANSPORTATION AND WAS ABLE TO

PROFIT $400-$1100 PER SALE AFTER ALL EXPENSES PAID.

CAREER PROGRESSION

Regional Sales Executive at Team Velocity Marketing

January 2014 - Present (4 months)

Implemented the Organizations sales and service marketing program uses proprietary technology to increase automotive dealers sales and service

business and retention by using fully integrated software to accurately target the market providing the highest ROI for many clients.

Perform product presentations implementing OEM incentives and dealer rebate promotions and monthly retention programs to main tain.

Closed six new accounts that brought in revenue totaling $298,000 in my first month selling promotional marketing focused towards RAM

Truck Month in which put me at #1 sales in my division and the very first to accomplish sales right out of training.

Closed 2 of the most sought out productive accounts in the first two months as well as re-establish 4 old accounts that brought in no less

than $45,000-$60,000 each client for direct mail/e-mail, Digital, Pay-per-click and SEO and monthly fees inclusive. When the accounts

were proven beyond satisfactory, it increased revenue an extra $5000 -$10,000 for additional web design and management services.

Plan territory routes to increase sales outcomes and administer and use marketing leads from various resources.

Prioritized and established multiple relationships with the local OEM Sales Rep and GM/Owner/President of various dealerships.

Established and execute a marketing plan that increased new business production. Carry out competitive intelligence on markets, retailers

and general competition

II

Thrive Intelligence, LLC; Addison, Texas

EXECUTIVE SALES ASSISTANT TO THE VICE-PRESIDENT

Suggested and assisted creating a lead collection “code” system that would accurately account and organize interested prospects by level of

interest/industry separated from vendors/partners of services provided. This allowed the follow up process to be much more effective by

being able to prioritize calls/e-mails with a higher chance of gaining new business and being able to save time by at least 5%

Prepare and review reports, spreadsheets, presentations, and finished do cuments relative to the assignment

Reconcile and process monthly expense reports reflecting supporting documents and budget code indexes.

Rewarded for contributing extra efforts by coordinating extensive research and production of client -winning proposals

In which increased the executive productivity by 30% being able to solely focus on other tasks at hand crucial to the project

Double D Foods; Bedford, Texas- (Relocated) 2011-2013

ADMINISTRATIVE SALES SUPPORT COORDINATOR

Performed complex administrative support for the sales organization processing quotes, sales orders and invoices

Logistics coordinator arranging 50-60 shipments per month while negotiating rates and being able to reduce freight costs by $3000-$8000

monthly

Answered and forwarded multi-line phones and emails; returned calls/emails with resolutions immediately; maintained excellent

interdepartmental relationships, securing trust and confidence with all involved

Maintained databases outlining specific bids and quotes utilizing Bid Sync

Coordinated meetings, conferences and complex event/travel logistics

Marketed various strategies of advertising company’s products reaching out to current and new clients.

EDUCATION: Tarrant County College, Business; Fort Worth, Texas- Completed 51 hours of core and business programs

University of Texas; Dallas Texas- Currently attending to receive my Bachelors in Business and Marketing

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