Customer Service Sales

Yale T. Burdine

Qualifications

. A self motivated professional, offering an in-depth blend of experience,

including customer service, strong people skills, effective analytical and

fact-finding skills along with responsible decision making based upon

interpretation and implementation of policy, procedures and protocol

. Ability to perform work accurately and thoroughly.

. Ability to complete assigned tasks under stressful situations.

Professional Experience

Cook---MWR Great Lakes, IL

February 2013 -October 2014

Sales Clerk---MWR Great Lakes, Il

October 2012 - February 2013

. Provided customer service

. Assist with stocking liquor and cooking

. Stand in security for underage drinkers

Resident Assistant - Lakeview Specialty Hospital & Rehabilitation Center

Waukegan, IL

February 2008 - February 2009

Program Assistant - YMCA Waukegan, IL

June 2003 - September 2007

North Chicago High School North Chicago,

IL May 2002

General Studies

Tricoci University Libertyville, IL

November 2011

Cosmetology

References

Upon request

. Assist patients with regaining and maintaining body strength and normal

range of motion, physical exercise, general well-being and musculoskeletal

functions.

. Serve and collect food trays.

. Transport residents using a wheelchair.

. Provide resident care by applying dressings and supervising exercise

routines.

. Document accurately all care given, including dietary intake and output,

if necessary; temperature, weight, pulse, and respiration, using approved

abbreviations and descriptive terms.

Program Assistant - YWCA Waukegan, IL

March 2006 - August 2007

. Balanced work between program instruction, administrative duties and

youth supervision and management.

. Prepared curriculum and program materials and assists with developing a

list of supplies and equipment.

. Interacts professionally with staff members, parents and children

. Collaborated with the director and youth using established youth guidance

and development techniques.

. Provided a fun and academic setting that promotes educational and

recreational opportunities and customer service for the youth.

Mover - Williams Express Moving & Delivery Waukegan, IL

January 2002 - January 2007

. Provide high level of customer account management and customer service.

Contribute support to inside and outside sales staff

. Manage invoice and billing processes. Track sales orders.

. Transported equipment and furniture using a pallet jack and forklift.

. Efficiently handled incoming and outgoing freight.

Programming and Software Skills

Microsoft Office XP, Fax, 10 Key Calculator

Education

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