Customer Service Sales

Thomas Ivy

Leasing consultant/groundskeeper - Waterton Residential Associates

Aurora, CO

***********@*******.*** - 970-***-****

My career objective is to bring my skills in customer service, sales, and communications to an organization

that is seeking a committed team member with the attributes of strong work ethic, leadership, education, and

dedication.

WORK EXPERIENCE

Leasing consultant/groundskeeper

Waterton Residential Associates - March 2011 to Present

Interview and qualify potential residents for high-end apartment community. Provide exceptional customer

service to residents to create a welcoming experience at all stages of residency from initial visit throughout

their occupancy.

Participate/develop marketing activities including market research and outreach.

Process financial records of leasing office, including tracking payments, collections, and contract

completion.

Direct maintenance staff to work orders and ensure pride in presentation of grounds.

sales associate

Fanzz Sports Apparel - November 2009 to Present

Responsible for providing outstanding customer service in a retails sales role, ensuring customer satisfaction

at every level. Also entrusted with opening/closing store responsibilities, balancing registers, and corporate

reporting authority.

Train new team members and provide feedback to reinforce performance progress.

Inventory preparation and extended holiday hours.

Internship

The Fan Radio Station - Johnstown, CO - May 2007 to October 2010

Town of Johnstown Colorado (Parks maintenance)

Summer and winters May 2007 to October 2010

Park and city facilities maintenance- responsibilities included mowing, trash removal, planting, weeding,

street repair, and snow removal.

Supervision of new seasonal employees.

Internship 104.3 The Fan Radio Station

May/June 2010

Participated in production and business side of the Broadcasting industry, gaining a broad overview.

Highlights of Qualifications:

Over 7 years of customer service in sports retail and apartment leasing

Detail oriented, ability to work in a fast paced, changing environment.

Strong team and leadership skills from various employee roles.

Proficient in Microsoft word, Excel, Final Cut Pro, Yardi Leasing and other property management

applications

Experience with actual sports radio station and three different newspapers covering sports

Proven statistical analysis skills from newspaper work

Covered University of Northern Colorado Football

Experience with recorded news broadcasts

Video editing, sound board operation, and camera operation

EDUCATION

B.A. in Journalism and Mass Communications

University of Northern Colorado - Greeley, CO

May 2010

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