Customer Service Representative
Resume:
JASMINE L. WILSON
To Whom It May Concern:
I am writing to inquire about a career opportunity in your company. Thank you for taking the time out to read this letter and my accompanying resume for the position.
My experiences and education makes me a well-qualified candidate for the job with a lot of room left for growth. I have a wide range of skills from computer skills, customer service skills, cosmetology skills, as well as actual hands-on accounting experience. My computer skills consist of the accurate operation of Microsoft Power Point, Word, Works, and Excel along with many other software applications. I started my studies at Johnson & Wales University to obtain a Bachelors Degree in Accounting. Due to lack of resources, I had to seek out other opportunities. I went to Kingsborough Community College where I obtained an accounting certificate conjointly making the National Dean List as a stair step. This gave me a temporary contingency plan and taught me to operate computerized accounting applications such as Peachtree and QuickBooks. These experiences listed above makes me feel as if I can be an asset to your company.
I am a very open-minded person, always willing to take on new ideas and challenges that can help me in the future. I am very strong, hardworking, and creative. I know that with my experiences and willingness to learn I will bring nothing but my best to your company and helping to make it stronger.
I have enclosed my resume for you to review my work experience, academic history, and other activities that makes me feel confident enough to be a great help to you as well as your company. I think an interview is necessary to show my enthusiasm and abilities. I am looking forward to meeting with you and will be in touch regarding this letter of interest.
You may contact me by telephone 914-***-**** or by email aceyf0@r.postjobfree.com. Once again, thank you for your time and considering me as a candidate.
Sincerely,
Jasmine L. Wilson
240 SOUTH 7TH AVENUE MOUNT VERNON NEW YORK
HOME 914-***-**** aceyf0@r.postjobfree.com
JASMINE L. WILSON
OBJECTIVE
To secure a position that utilizes and expands my knowledge and skills as well as experience
WORK OF EXPERIENCE
5/2007- 1/2011 Greenburgh Eleven School District Dobbs Ferry, New York
Teachers Associate Per Diem
Responsible for assisting the teacher in general supervision and management of a class of children with emotional, behavioral and/ or educational problems
Provides various preventive services to Serious Emotionally Disturbed children ages 8- 19 living in Westchester and the Five Boroughs
Ability to manage and promote a therapeutic environment, taking into account the varying clinical needs of each resident
Assesses student concerns and refer when appropriate
Provides 1 to 1 services for students who need special attention throughout the day to day basis to stay focus and on task
Escorts the students from class to class, and school to their cottage to ensure the safe passage of the students during dismissals and break transitions
7/2005- 8/2006 TZR Transportation, Inc. New York, New York
Reservationist / Dispatcher
Assist with various tasks as required ensuring a highly professional and presentable atmosphere
Answer incoming calls from direct consumers and travel agents
Ability to interact with various levels of the organization in a professional, courteous and timely manner
Perform routine clerical tasks including messenger, copy, fax and file
Ability to cross-train with other support services to ensure that there is appropriate coverage and backup
Answer questions and provide accurate information on reservation and other events
Dispatch incoming jobs and directions to the drivers to insure they reach their destination in a timely fashion
Input incoming reservations into the Fasttrak system
Update flight information to insure the clients arrival time is accurate
10/2004- 7/2005 Laurelton Hand Wash & Detailing Queens, New York
Receptionist / Cashier
Welcomed and assessed approximately 300- 500 customers in need during a 10- 12 hour shift period in a friendly and courteous manner
Ensured customer satisfaction by keeping an open line of communication
Assisted in controlling shrinkage by monitoring customers
Ticketed merchandise as well as overview the purchase orders to make sure the inventory purchased is accounted for
Made payments to vendors who supplied merchandise
Assisted owners in picking merchandise to sell in the store
Answered phones, direct calls, scheduled appointments and forwarded messages to the appropriate personnel
10/2002- 11/2003 HSBC Bank USA Bronx, New York
Branch Customer Service Representative
Accept and process deposits, payments, and checks for cashing and other transactions according to established procedures and standards for performance
Adhere to branch cash control and security requirements in control of cash and negotiable items
Ready workstation at the start of the shift and balance cash and transactions at the end of the shift
Enhance the image of the bank by courteous and friendly servicing of customers’ needs; initiate referral of new business
Acquire and maintain current knowledge of the banks’ products and services
Maintain current awareness and knowledge of all applicable federal regulations
EDUCATION
Westchester Community College Valhalla, New York
Major: Liberal Arts Math & Science
G.P.A. 2.0 / 3.0
Kingsborough Community College Brooklyn, New York
Accounting Certificate Program Certificate March 2006
G.P.A. 3.5 / 4.0
Johnson & Wales University Providence, Rhode Island
Major: Accounting
G.P.A. 3.0 / 3.5
COMMUNITY SERVICE/ VOLUNTEER WORK
3/ 99 Family Service of Westchester County Mount Vernon, New York
Certified Teen Mediator
My role is to try my best to resolve conflicts between family members and to divert families away from family court intervention.
EXTRACURRICULAR ACTIVITIES
President of the Future Business Leaders of America Club for the Mount Vernon Chapter, 6/ 99 – 6/ 00
Executive Officer First Lieutenant in the Mount Vernon Jr. ROTC Air Force Core, 9/ 98- 6/ 99
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