Customer Service Sales

ANTIGONE GASHI

*** ******** ** ****, *********, TN 37217

917-***-****

*************@*******.***

IN CONSIDERATION FOR POSITION AVAILABLE

EDUCATION:

MS Criminal Justice 2012 King Graduate School, Monroe

College - NYC

MA Leadership 2007 Mercy College - NYC

BBA Information Technology 2001 Monroe College - NYC

EXPERIENCE

2009 - 2013

Owner/Operator Medical Supply Company, A & R Corp

. Business plan: designed and implemented for medical supply company

. Built a profitable retail business

. Generated sales to multi-million dollar service providers: Montefiore;

Jacobi, Einstein, EMS

. Provided in person and distance learning training for new employees

. Presented to health care consumers (e.g. Jacobi, Montefiore etc.)

. Internet technologies: served as assistant web designer in the creation

of website

2007- 2010 Help Desk Manager (Consultant), New York City Office of Payroll

Administration

2006-2007 Help Desk Supervisor (Consultant)

2005- 2006 Analyst - User Support and Training

. Managed and resolved all payroll issues

. Provided exceptional customer service: expeditiously resolved to

complaints/concerns

. Trained and evaluated helpdesk staff

. Responded to "on-call" emergencies 24/7

. Developed policy, procedures, and guidelines and insured compliance

. Coordinated training for citywide agencies

2001-2004

System Analyst (Consultant), First Consulting Group Management Services at

New York Presbyterian Hospital

. Developed specifications for Help Desk Management System

. Designed and maintained databases

. Coordinated and implemented Help Desk and Asset Management modules

. Prepared budget

. Maintained inventory schedules for approximately 250 servers (NT, Novell,

Win.2000) and related peripherals

. Conducted compliance reviews

2000- 2001

Procurement Analyst, New York City Administration for Children's Services

. Reviewed budget: hardware; software; peripherals; telecommunication

products

. Selected qualified vendors; final proposals; made recommendations

. Determined procurement methods: competitive bidding; contracts

Credential Folder Furnished Upon Request

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