Customer Service Manager

Sonia Duran

*** *. ********** **. - ******, AZ **705

********@*****.*** - 520-***-****

WORK EXPERIENCE

Store Manager

Dollar General - Tucson, AZ - September 2011 to July 2013

Responsibilities

Work out entire merchandising, ordering, and maintenance features along with necessary cash and inventory

control. Take essential measures for coordinating particular events and promotions. Formulate daily and

weekly sales and activity reports as well as organized bank transactions. Took necessary controls regarding

opening and closing the store. Make employee schedules 2 weeks in advance. Weekly conference calls

with DM. Offer important motivation and supervision to employees. Took necessary measures for recruiting,

training, and coordinating store personnel.

Skills Used

Leads group, teaches, trains, instructs, counsels, coaches, manages conflict, delegates responsibility, makes

decisions, enforces policies, and take charge.

Assistant Manager

Walgreens - Tucson, AZ - April 2003 to November 2009

Assistant Manager

Walgreens - Tucson, AZ - April 2003 to November 2009

Responsibilities

Responsible for 2 cash counts per day. Scan outs prior to receiving truck. Receive and stock merchandise.

Cash pickups when needed. Merchandise end stands, tables, side panels, etc. Delegate duties to employees.

Make sure the store is in excellent condition. Provide excellent customer service.

Accomplishments

I started as a beauty advisor and was promoted to Assistant Manager.

Skills Used

I multitask in pharmacy and photo department.

Sales Associate

Dillard's - Tucson, AZ - July 2000 to November 2002

Responsibilities

I worked in the boys department. I had a sales quota to meet everyday. I would greet every customer that was

shopping and got them to pay at my department.

Security Guard

Wackenhut - San Manuel, AZ - February 1995 to September 1997

Responsibilities

I worked at the north gate and main gate for BHP Copper. I would check in truck drivers that would pick up

copper, acid and concentrate.

EDUCATION

San Manuel High School - San Manuel, AZ

1990 to 1993

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