Customer Service Assistant

MARKUS D. CURLEY, BS

**** ****** **. ***. ***, Murfreesboro, TN 37130 ********@*****.*** 205-***-****

Objective Obtain an entry-level position that utilizes and enhances my quantitative knowledge,

leadership ability, problem-solving tactics, analytical and interpersonal skills. To obtain a

position with a company to display over six years of management, organization,

administrative, bookkeeping, and customer service skills!

Skills & Abilities Strong Communication Skills, Computer Savvy, Written Correspondence, Microsoft

proficient including: Word, Excel, PowerPoint, and Publisher, People’s Person

Experiene Premier support solutions Technician Asurion {Present}

This position entails providing premier and expertise technical support and troubleshooting

to the customers of one of the leading mobile network carriers through inbound and

outbound calling.

Operations Administration Assistant Amazon fulfillment {2012-2014}

This position involved problem solving, human resources representative, scheduling, on

boarding of new hires and orientation, recruiting, employee complaints and investigations,

and payroll auditing, timekeeping, recruiting, benefits enrollment, conduct job fairs, project

management, and keeping knowledge of employee attendance.

ASSISTANT MANAGER STARBUCKS COFFEE {2011-2012}

This position required being over training of all new employees, scheduling, business

partnerships, business transactions, inventory, and weekly sales auditing.

Lab Technician ASSISTANT St. Vincent’s Hospital{2011-2012}

This position demanded the use of important medical equipment, the preparation of specimen

for testing, analyzing reports, updating patient’s records and files, and monitoring equipment

and computers.

LEASING CONSULTANT BOARDWALK AT BRITTAN LANDING {2010-2011}

This position required leasing apartments to future residents, working with One-Site data

software, conducting building inspections, processing payments, creating duties and events

calendar, processing work orders, processing credit checks, and marketing in the community.

ORIENTATION COORDINATOR THE UNIVERSITY OF ALABAMA {2008-2009}

This position required conducting orientation for incoming freshman and transfer students,

assisting them with registering for classes, conducting campus tours, and assisting with

housing.

SHIFT SUPERVISOR SHONEY'S RESTAURANT {2007-2008}

This position required hosting, processing orders, assisting with inventory, key holder,

managing five employees, and bank deposits.

Shift supervisor American Eagle Outfitters {2007-2008}

This job required processing online orders, stocking shelves, running cash registers, handling

returns and refunds, bank deposits, and opening and closing the store.

Education Middle Tennessee State University, Murfreesboro, TN

Bachelor of science Degree in Criminal Justice and Human Science awarded on May

2014.

Communication Awesome Public Speaker, Delivered winning speech to obtain my current position as the

President of the Omicron Chapter for the Academia Society!

Leadership Current President of the Omicron Chapter of The Academia Society, and 2008-2009

President of the Tau Iota Chapter of Alpha Phi Alpha Fraternity Incorporated.

References Christopher Ricks, Assistant General Manger

American Hospitality Corporation

615-***-****

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