Manager Service

James D. Connelly

*** ******** *****

Durham, North Carolina 27712

Home: 919-***-****; Cell: 919-***-****

**********@*****.***

Automotive/RV Fixed Operations

SUMMARY OF QUALIFICATIONS

. Thirty years experience in the auto repair business as an owner,

operator, and service manager built on years of experience as an ASE

Master Certified Technician. Six plus years in the RV business as a

Service Manager and Sales Consultant. Skills include:

Management CSI

Training

Financials Quality Control

Technical Support

Warranty and Policy Team Building Regulatory

Compliance

Customer Relations

I am a "Hands On Person" working with a little and gaining a lot.

WORK HISTORY/EXPERIENCE

Feb, 2013-

Feb, 2014 Foley RV Center, Gulfport, MS., Service Manager; A startup

company only in the RV business for the past two years. I

was hired as the first full time Service Manager to build the

service department. When I started they were only closing seven

work orders per month at best. The close of my first year I was

showing a nice profit with a busy shop. This was done with only

two technicians in training with my guidance and direction.

March 2012-

Jan. 2013 Independent Contractor installing, servicing, and

repairing home satellite systems for Custom

Communications Incorporated and Dish Network.

Jan. 2011-

Jan. 2012 RV Sales Consultant, Tom Johnson Camping Center, Concord,

NC

April 2010-

August 2010, John Bleakley RV, Douglasville, GA., Service Manager;

Operated a large shop servicing, repairing, painting, and

body repair on travel trailers to high line busses. Gaining

the trust and respect of my technicians and co-workers, the

month of July, I produced a Net Profit

James D. Connelly

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greater than the sum of all prior months. Short tenure due to

major management changes after starting.

April 2008-

Sep. 2009 Bill Plemmons RV World, Raleigh, NC, Service Manager;

One of the Southeast Leading RV Dealers, I achieved the highest

labor sales, customer pay hours ever at this location. I held

the highest Gross Profit in all departments in both locations

while maintaining a high CSI.

2006- 2008 Tom Johnson Camping Center, Concord, NC, Sales Consultant

1996-2006 Connelly's Auto Care, Durham, NC, Owner/Operator and Manager;

Managed the business, working with customers, technicians, and

vendors. From time to time I would take an active part in

repairing the vehicles. Listed in several of Duke University's

student publications for Honesty, Quality, and one of the best

all round garages in the Durham area.

1976-1996 Gasoline Service Stations, Durham, Chapel Hill, NC area;

Owner,

Operator and Manager of area Gasoline Service Station.

Performing minor automotive service to major repairs.

RELEVANT ACCOMPLISHMENTS

. Presidents Honor Council, Gulf Oil Corporation

. Achieved a Master Auto Technician Certification through the Institute

of Automotive Service Excellence (ASE)

. Member of NC Service Station Association

. Member of NC Independent Garage Owners

. Member of the Board of Directors for NC Independent Garage Owners

. MACS CFC-12 License

. EPA National Area Source Rule 40 CFR Part 63 Subpart HHHHHH

EDUCATION & TRAINING

. Durham Technical Community College, 1971- 1973

Durham, NC

Associate in Applied Science, Automotive Technology

James D. Connelly

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. North Carolina State University, 1973- 1975

Raleigh, NC

Mechanical Engineering

. Horizon Training And Management

1) Technician Time Management

2) Service Advisor Skills

3) Operations Management

4) Employee Management

. Cottman Transmission Business Development

. Factory Training

1) Tiffin Motor Coach

Redbay, AL

2) American Coach

Decatur, IN

3) Other RV Manufactures

. Skills in the use of Management Software Programs

1) RO Writer

2) IDS System

3) ADP

4) Other Programs

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