Front desk receptionist

Linda Ferrete

*.*******@***.***

301-***-**** (H)

240-***-**** (C)

PROFILE: Detail oriented professional with multi-line switchboard and

front desk experience seeking medical receptionist position

EDUCATION:

. Bachelor of Arts in Social Welfare, Pennsylvania State University

. Graduate courses in Social Work, Catholic University of America

EXPERIENCE:

Front Desk /Receptionist/Switchboard (August 2008 to February 2014)

Suburban Floorcoverings, Inc

. Trained new employees on the switchboard and postage meter

. Answered telephones at a busy 10 line switchboard, received visitors,

and paged employees as needed

. Scanned and filed invoices, sent faxes

. Maintained office equipment and ordered office supplies

. Performed accurate data entry of orders for the Accounting Department

using Gunn and Job Runner software.

Receptionist (December 2007 to August 2008)

Randstad, Inc. Temporary office work for various businesses including

. Saturn of Bowie

. Suburban Floorcoverings, Inc.

Office Manager (November 2001 - November 2006)

University Psychological Center: Reported to Clinical Director serving

psychiatrists, psychologists and social workers in an outpatient mental

health office.

. Obtained Intake information from patients

. Scheduled appointments

. Answered telephones

. Collected co-pays, verified patient deductible and co-pays, copied

medical records

. Ordered office supplies, checked voice mail, typed correspondence

. Hired, trained, and managed support staff.

Linda Ferrete, page 2

Office Assistant (May 1999 - June 2000)

Terp Service (University of Maryland Temporary Staff) Worked as "temp"

in various Departments within the campus including

. UMUC -Performed data entry

. Career Center -Assisted with public relations and marketing for

special re-opening after renovations

. Environmental Safety -Assisted with receptionist and clerical

duties

Tele-registration Clerk and Disaster Assistance Helpline (October 1998 -

April 1999)

Federal Emergency Management Agency (FEMA) Customer Service:

. Assisted disaster victims with initial telephone registration as

well as follow-up.

. Attended Kaset International Customer Service Workshop.

Photo Researcher & Billing Coordinator (1985 to 1989 and September 1997

-December 1997)

The World & I magazine

. Ordered photos for monthly magazine for editors

. Reported photo usage to photo agencies

. Coordinated payments with the Accounting Department to sources.

Director, Food & Material Distribution Program (1983 to 1985)

Washington Churches for Social Action

. Coordinated the delivery of government commodities and surplus

donations from manufacturers to a network of churches and nonprofit

organization in the metropolitan area

. Solicited donations of food and goods from businesses and

manufacturers

Receptionist and Editorial Assistant in the Photography Dept. (1982 to

1983)

The Washington Times

. Helped editor prepare for daily news meeting by providing wire

photos

. Answered telephones and took messages

. Fulfilled photograph orders from the public for photographs printed

in the newspaper.

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