Customer Service Representative

J ASMINE D E J EAN *** Seven Oaks Blvd #**** Smyrna, TN 37167

717-***-**** *************@*****.***

C U S T O M E R S E R V I C E A DVO C AT E C L A I M S P R O C E S S O R O F F I C E S U P P O R T S P E C I A L I S T

Claims Processing Account Management Administrative Support

A highly talented customer service advocate with experience providing top level customer service to increase customer loyalty

and business. Expertise in building relationships with a customer focused attitude. Strive in fast paced environments while

following established procedures and practices to exceed all customer expectations. Experienced in creating an effective,

organized environment in which I can excel at focusing time on providing top level client support, resolving issues, and

developing relationships to ensure loyalty and growth.

C O R E C O M P E T E N C I E S

Customer Service Office Support Community Relations

Time Management Account Management Attention To Detail

Loan Processor Relationship Building Independent Worker

Integrity Selfless Service Disciplined Initiative

P R O F E S S I O N A L E X P E R I E N C E

Mt. Zion Baptist Church Nashville, TN 2013 Current

Administrative Support

Provide clerical support to the agency (i.e., answer phones, order office supplies, schedule appointments, data entry, and

coordinate meetings)

Attend meetings to ensure up to date on office regulations as well work closely with management

Maintain and organize confidential files and documents with discretion

Handle multi line phone system, greet and assist visitors, and other receptionist related duties.

Manage daily office operations and maintenance of equipment.

Assist media with audio and video podcast for the Mount Zion website

Assist with all social media including managing the Mount Zion application

Assist the children and youth department with lesson plans

Oasis Center Nashville, TN 2013 – Current

Youth Shelter Relief Staff

Advise callers of programs offered through the shelter, medication logging and conducting clerical duties for the office

Enforce residents’ curfew, chore requirements, and Oasis Center rules

Provide supportive counseling when needed during crisis intervention

Maintain safety and well being of residents in accordance with shelter guidelines

Complete intake data and make daily log entries

Additional Experience

Comdata Brentwood, TN 2011 2012

Permit Specialist Representative

Student Accounts for UMUC Mechanicsburg, PA 2011

Customer Service Representative

Pennsylvania Higher Education Assistance Agency Harrisburg, PA 2007 2010

Senior Customer Service Representative

A D D I T I O N A L C R E D E N T I A L S

TECHNICAL SKILLS Microsoft Office – Word, Excel, Power Point, Outlook, Internet applications/browsers

EDUCATION

Cheyney University of Pennsylvania, 2003 – 2005

Completed coursework in Psychology

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