Customer Service Sales
Resume:
Latisha T. Gladney
Memphis, TN *8127
(901)846-
5168
_
OBJECTIVE
To secure a challenging and rewarding position with a professional
and progressive
organization that would utilize my skills and allow me the
opportunity for advancement.
SUMMARY OF QUALIFICATIONS
. Diversified office/clerical and customer service experience
. Experienced in serving customers to assure customer satisfaction
. Proven dependability and follow-through skills
. Excellent interpersonal, written and oral communication, and
organizational skills
. Excellent computer knowledge, including Microsoft Words, Works and
Excel
. Ability to type 10,000+ keystrokes per hour and 10-key by touch with a
high degree of accuracy
. Strong mathematical skills with a love for numbers
EDUCATION
Southwest TN Community College 1/13- present
University of Arkansas at Pine Bluff 8/12- 12/12
AWARDS AND ACHIEVEMENTS
Employee Recognition Award
Star Achievement Award for commitment to personal development &
professional growth
PROFESSIONAL EXPERIENCE
Walgreens, Memphis, TN
Service Clerk, 01/13- present
. Enter sales on the cash register and customer service
. Merchandising, store inventory and product ordering
. Handled large cash transactions
. Maintain store signage and displays
FedEx, Memphis, TN
Package handler, 12/12- 12/13
. Handling all cargos safely
. Required to lift a hundred lbs. or more
. Handled large cash transactions
. Load and unload parcel and packages on and off the planes
. Required to follow order, procedures and policies about proper
stacking and handling of packages
University of Arkansas at Pine Bluff, Memphis, TN
Telephone Operator/Office Assistant, 9/12-10/12
. Performed general office duties, entered data into PC/CRT
. Answered incoming calls
. Analyzed documentation
. Backed up receptionist, answered phones, answering questions,
forwarding messages
. Performed Data Entry
. Filed papers daily
. Timely and accurately determine intent of caller and makes
appropriate connection
Latisha T. Gladney
2594 Derbyshire
Memphis, TN 38127
Contact this candidate