Sales Customer Service

James J. Renaud

*** *. ********* ***.

Harrisburg, PA 17112

717-***-****-Home

717-***-****-Cell

***********@***.***

Professional History

AT&T, Harrisburg, PA Oct. 1992 Through Feb. 2002 & May 2013 Through Present - AT&T Card Account Manager/Tech Support

• Assist customers with technical support issues for AT&T Mobility.

• Marketed telecommunications solutions to Fortune 500/global clients such as ABB, Anheuser-Busch, Carnival Cruise Lines, FedEx,

General Motors, Kaman, La Quinta Inns, Lockheed Martin, Siemens, Starbucks, and USAA

• Worked closely with AT&T Account Executives as an integral part of the account team; developing protocols and systems - from

equipment, to implementation of various types of billing structures.

• Served as a resource to AT&T’s Program Directors, Business Long Distance agents, and those in Education and Order

Implementation, by conducting roundtables and developing/implementing team contests. Also served as a mentor to new reps.

• Received numerous AT&T awards including “Best of the Best”, and 1996 Customer Service Award for my work with LaQuinta and

USAA.

• With a team of twenty reps, worked with over 16,000 AT&T clients to redirect their usage to other plans more fiscally advantageous

to them, by analyzing their existing contracts and spending patterns.

• Independently analyzed calling card invoices for one of our own satellite offices, and prepared a detailed proposal, which resulted in

an annual savings to the company of over $40,000.

United States Postal Service, Harrisburg, PA Jul. 2011 Through May 2013 – Lead Clerk

• With a team of 13 other PSE’s, process mail for not only the Harrisburg area, but additional pieces brought about by the closure of

other locations.

• Helping with day to day functions, as well as training newer clerks on the Siemens Mail Processing System/Software.

• Performing Lead Clerk duties such as assigning machines, and expediting mail to make sure it is processed/delivered properly.

State Farm, Harrisburg, PA Dec. 2010 Through Apr. 2011 - Marketing Rep.

• Even before contract approval, obtained P&C Licenses for Pennsylvania and Maryland.

• Helping with day to day office functions, as well as bringing in new business.

• Maintained momentum in sales, working with customers such as DelGrosso and Central Dauphin Pizza.

New York Life, Harrisburg, PA Jul. 2008 Through Jul. 2010 - Financial Services Professional

• Obtained Licenses for Maryland, and working towards LUTCF with over 40 credit hours completed.

• Within the first few weeks of production sold over $100,000 in Variable Annuities.

• Maintained momentum in sales, working with local customers such as Medical Center Pharmacy, and W&L Subaru.

Prudential Financial, Camp Hill, PA Aug. 2007 Through Jun. 2008 - Financial Services Associate

• Even before contract approval, obtained Series 6, Series 63, and Life & Health Licenses for Pennsylvania.

• Within the first few weeks of production sold a $2,000,000 Life Policy.

• FSA of the Month Feb. 2008 with over $100,000 sold in Variable Annuities.

Americom Telephone Systems Inc., Harrisburg, PA Dec. 2005 Through Mar. 2007 - Communications Consultant

• Marketed telecommunications equipment solutions to meet the needs of users with as few as 4 phones, to as many as 40,000.

• Completed NEC’s IPK II Training during the week of 02/12, and closed a five office deal with a local realtor that same week.

• Maintained momentum in sales, working with local customers such as Care Capital, and Direct Buy.

InduKey North America, Mechanicsburg, PA Nov. 2003 Through Nov. 2005 - Sales Account Manager

• Launched US sales office in Mechanicsburg, PA.

• Marketed keyboards to Dell, Honda, and Nestle, and worked closely with corporate in Germany on requests from those companies

• Developed marketing ideas for the US, and grew business by 20% annually.

Corporate Express, New Cumberland, PA Mar. 2002 Through Oct. 2003 - Inside Account Manager (National Accts.)

• Marketed office/safety products to local offices of national corporations.

• Managed accounts such as Best Buy, FedEx, Starbucks, Sprint, and Sylvan Learning.

• Penetrated existing accounts, added new accounts, and grew book of business. 2002: Accounts did $125,000 in GP. Budget was

$315,000 for 2003, but achieved sales of over $600,000.

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