Customer Service Sales
Resume:
Donald G Coffman
Madison WI 53719
CAREER CAPSULE
Areas of Expertise:
● P&L Accountability for Multi-Million Dollar Operations
● Budgeting/Forecasting/Cost & Labor Control
● Recruiting, Interviewing, Hiring, Training, and Developing Qualified Management
● Candidates and Support Personnel
● Developing/Implementing High-impact Training Programs
● Ordering/Inventory Control/Loss Prevention
● Expert at Customer Service and Associate Mediation Resolution
● Implementing Merchandising/Advertising/Promotional Campaigns to Increase Traffic
Flow and Maximize Sales Potential
● Highly organized professional with a mature work ethic and the ability to excel in high-
pressure environments, and the skills to make quick, accurate decisions.
● Strong communication and interpersonal skills; effectively relate to all levels of
individuals from diverse backgrounds, cultures, and learning capabilities.
● Superior analytical problem solving skills; able to view overall operations, identify areas
of concern, and develop programs for developing people and store operations.
PROFESSIONAL HIGHLIGHTS
7– Eleven
2012 to Present
Acquisition Integration Manager
Responsible for all activities of stores in assigned market with an emphasis on maximizing sales,
and profitability. Establish and maintain high professional standards in carrying out all facets of
organization’s Mission, Vision and Values statement (Currently on Special Assignment)
● Developed profitable financial goals for each store in district and manages processes for
meeting those goals.
● Developed sales strategies that maximize local market potential.
● Recruits and hires high quality management personnel.
● Provides training, communication and accountability of management teams in order to
operate within established company policies and procedures.
● Communicates and reinforces shrinkage disciplines in conjunction with DLPM in order
to achieve desired shrinkage goals.
● Responsible for maintaining positive associate relations within assigned stores.
● Coordinates annual budget process for sales and controllable expense centers for
market within established General Office goals and parameters
Education: Cal-State San Bernardino
USN-Honorable Discharge
Roundy’s
Area Manager 2009 to 2012
Supervise, direct, mentor and support management in Stores with annual sales of 460 million
Exceed sales; control labor, and slash various operating expenses. Ensure compliance to related
laws and Company programs. Achieved budgets and goals; developed associates while
continually improved customer service through the effective training of store and supervisory
personnel
Key Responsibilities:
Supervised, mentored, set goals and delegated tasks to store management teams; to increase
store sales and conditions
Exceed operational budget (including sales and profit), labor and productivity goals, while
slashing shrink in all stores within the District.
Ensured stores maintain proper in-stock conditions and execute merchandising plans to WOW
customer and exceed sales objectives.
Enforce all physical safety and security, sanitation, and food safety regulations.
Forecast and create District’s future Sales, and increased the level of staffing within the District
by creating/executing the District’s succession plan to ensure sufficient bench strength to meet
future staffing needs.
Winn-Dixie – Boca Raton FL 2006 to 2009
Director
Led a store generating $26 million annually, while employing and training 80 personnel.
Promoted and exceeded sales objectives through proper merchandising techniques and training
of associates to make the store operations more efficient. Developed a fiscal plan to exceed sales
while at the same time slashing expenses, to achieve budgeted labor goals and maximizing
profits. Promoted effective two-way communications with customers and store associates, while
identifying areas needing improvement. Developed programs and methods to cultivate customer
goodwill and positive staff interaction promoting team work and high moral. Empowered
associates to handle customer complaints properly and professionally
Eckerd’s– Dallas, TX 1995 to 2005
Regional Operations Manager
Developed and implemented strategic procedures and processes for ensuring the consistent
growth and Profitability of 55 stores generating $412 million in annual revenues while
employing more than 1,000 personnel. Recruited, hired, trained, and led a team of 15 District
Managers responsible for Front-end, Pharmacy, Photo Operations, Front End as well as Loss
Prevention, Human Resources, and Training. Established, monitored, and enforced operating
budgets. Evaluated stores for compliance with operating goals and objectives, customer service
standards, and quality assurance requirements Counseled/coached managers to improve
individual and store performances. Created and high-impact Training and development
programs for new and veteran personnel.
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