Customer Service Insurance Agent
Resume:
Benny Huang
*** ****** **** *****, *** Francisco, CA. 94132
Email: Benny ********@*****.***
Objective
Motivated Information Technology Specialist seeks contribute to a team that values growth and innovarion
Skills
• Exceptional interpersonal skills, with experience in handling high volumes of customers and multiple projects in a
fast paced business environment
• Proficient in various Microsoft products such as Microsoft Office Suite, Windows based domain tools, Windows 7,
Windows 8.1, Windows Server 2008 R2, and Windows Server 2012.
• Some experience with vital business applications such as VMware, Citrix, Symantec Backup Exec, Symantec
Endpoint protection, Blackberry Enterprise Server and Serena Business Tools
• Possesses basic knowledge of Cisco VOIP Phone Systems, TCP/IP, DHCP, DNS, Active Directory, and Cisco
Switches
• Currently Possess a secret government security clearance
Experience
AXA Rosenberg • Orinda, CA
Junior Systems Engineer (September 2013 - Present)
• Took charge of various responsibilities such as mobile phone support, laptop support, and Cisco VOIP support
• Acted as the face of the IT department by being the level 1 and 2 responder to computer issues within the company
• Responsible for maintaining employee onboarding and leaving which includes complying to all compliance
regulations set forth by the SEC
• Assisted with server room management including cabling, installation, and de-installation of servers.
• Provide round the clock global IT support to not only the Orinda office, but the London, Hong Kong, Singapore, and
Tokyo offices
California Air National Guard • Mountain View, CA
Air Transportation Specialist (June 2011 – Present)
• Conduct customer service for hundreds of service members who were travelling overseas
• Explain the rules and regulations relating to air travel with the United States Air Force
• Perform a high volume of data entry and analysis of sensitive information with 100 percent accuracy
• Instruct others about required procedures when preparing items for shipping
Hallmark Aviation • San Francisco, CA
Customer Service Specialist (March 2008 – June 2011)
• Manage and assist a high volume of customers in order to reach favorable solutions in order to improve the
customers perception and satisfaction
• Explain to customers about the procedures that must be followed when traveling in the airline
• De-escalate situations and ensure that customers are satisfied with the outcome
• Master four different computer user interfaces for customer management.
• Handle an average daily passenger load of over 200 passengers working under a 3-4 hour time frame
Landmark Theaters • San Francisco, CA
Marketing and Public Relations Intern (Summer 2008)
• Execute press releases for new movies being premiered at Landmark theaters in San Francisco
• Conduct internet searches for reviews about films that are considered high interest those in the independent film
market by analyzing key trends in the industry
• Create over 20 weekly email and press notifications generating city wide publicity about Landmark sponsored films
State Farm Insurance • San Francisco, CA
Insurance Agent (August 2002 – January 2004)
• Office super user for general computer issues
• Implement new marketing strategies to increase the profitability of the company’s business to business insurance
market resulting in a %5 revenue gain
• Maintain and transfer over 5000 client hard copy files into the company’s database
Education
San Francisco State University • San Francisco, CA • Graduated Dec 2008
• B.S. in Business Administration
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