Customer Service Representative

Colleen O'Connell

Customer Service Representative

Greenfield, NH

*********.********@*****.*** - 603-***-****

• Securing a position that enables me to have a positive impact on the customer experience, and the larger

community.

• Obtaining a position where I can employ my critical thinking, research, editing and interpersonal skills.

• Gaining a position where I can continue to work closely with customers and clients to meets boths needs.

WORK EXPERIENCE

Customer Service Representative

Callogix - Bedford, NH - October 2012 to Present

Worked individually with clients and customers to meet both parties needs

Mediated between the business and customers over the phone in a professional manner

Assured customers positive experience by consistently providing patient, efficient and comprehensive service

(Seasonal)- Server, Baker, Cook

Crotched Mountain Ski and Ride - Bennington, NH - November 2007 to April 2013

Responsibilities

Crotched Mountain Ski and Ride – Bennington, NH 11/2007-4/2013

Server/Baker/Cook (seasonal)

Progressively promoted with increasing responsibility

Coordinated large banquet events including the Adult Race League

Prepared, cooked and served food while maintaining health and safety guidelines

Proven ability to multi-task and work efficiently in a fast-paced and high volume environment

(Seasonal)-Laborer, Crew Chief, Beach Patrol

Greenfield State Park - Greenfield, NH - May 2009 to September 2012

Responsibilities

Promoted after 1 year to Crew Chief position

Managed and supervised 4 employees including daily dissemination of responsibilities

Utilized strong communication an interpersonal skills to mediate between general public and state government

Fiscal experience including handling entrance fees.

Logistics coordination including schedule coordination, task delegation and daily task assingment.

Maintained park site maintenance and organization

Provided individualized customer service to visitors, ensuring positive experience and repeat business

EDUCATION

Bachelor of Arts in English

Keene State College-Keene - Keene, NH

May 2012

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