Customer Service Manager

Location:

Posted:

July 14, 2014

Brian Tyler

Objective

To obtain a position that accurately fits my skill set and further my professional development in any aspect of

Property Management.

SKILLS PROFILE

Exceedingly Proficient In:

Microsoft Office; Excel, Word, and Power Point

Yardi Residential and Yardi Affordable

H.C.C.P & T.C.S. Certified

LIHTC: current with regulations for 30 states

Knowledgeable in state and county BOND, HOME, SAIL, SHIP and RURAL.

Employment History

Pinnacle AMS-Senior Compliance Manager 2007 2014

Responsible for keeping a 4300 unit portfolio in compliance with Section 42. Duties included but not

limited to approving move-in files, reviewing recertification files, working required reports to submit

to the state and other monitoring entities.

Required to train specialists and other properties in compliance procedures and manage personnel

within my team of four.

Played a key role in advancing the functionality of Yardi to meet reporting requirements of the state

and other monitoring entities. Designed and implemented new documents, forms, and questionnaires

for use companywide.

Picerne Management-Compliance Analyst 2003 2007

Required to travel to conduct compliance audits and training sessions in LIHTC compliance.

Corrected previous compliance methods and files that were not within state and federal guidelines.

Implemented and trained proper compliance procedures on a property wide level.

Responsible for monitoring properties per state and federal regulations. Duties included but not

limited to approving move-in, reviewing recertification files, and completing compliance reports for

monitoring entities.

As on site property manager, was responsible for all aspects of managing an affordable housing

property.

TGI Fridays-Head Bartender 2001 2003

Provided excellent customer service via personal interaction and phone. Handled monetary

transactions for customers and drawer close outs.

Oversaw ordering, stocking, and maintaining the bar. Tasked with bartender scheduling and training.

Concord Management-Compliance Officer 1999 2001

Responsible for traveling to different properties within territory to ensure all files were in compliance

with state and other monitoring entities.

As on site property manager, was responsible for all aspects of managing an affordable housing

property.