Customer Service Representative
Resume:
Najeé M Jenkins
Joliet, IL 60435
Phone: 850-***-****
Email: **************@*****.***
EDUCATION
Bedford High School, Bedford, MA
High School Diploma: June/2010
Middlesex Community College, Bedford, MA
Major: Early Childhood Development
September/2010-Present
Gulf Coast State College, Panama City, FL
Major: Nursing
August/2012-December/2012
SKILLS
• Computer literate (Microsoft Word, Excel, PowerPoint, etc)
• Type Approx. 30-35 wpm
• Organization and Cleaning skills
• Handling large amounts of cash
• Answering phones
• Making Reservations
• Customer Service skills
• Sales Associate skills
WORK EXPERIENCE
Hanscom AFB Exchange (AAFES), Hanscom AFB, MA
Position: Cashier
August/2009-Feburary/2010
Job Duties:
Customer Service, Completed transactions, Cleaned around register areas, Wiped down registers, Retrieved shopping carts to the
store, Re-stocked sodas, Re-organized end shelves, Returned Items back to their rightful places.
Middlesex Community College Bookstore, Bedford, MA
Position: Sales Associate
August/2010-November/2010
Job Duties:
Customer Service, Completing Transactions, Returns, Buybacks, Cleaned around register areas, Wiped down Registers and
Shelves, Vacuumed floors, Handled shipments, Answering the phone, Making phone calls to customers about their purchases.
Express, Burlington Mall, Burlington, MA
Position: Sales Associate and Cashier
November/2010-January/2011
Job Duties:
Customer Service, Completing Transactions, Re-organizing Shelves, Re-stocking Shelves, Keeping areas of the store a clean
appearance, answering the phone.
Guest Services Representative, Hanscom AFB Lodging, Hanscom AFB, MA
Position: Front Desk Clerk
December/2010-May/2012
Job Duties:
Customer Service, Checking guests in and out, keeping work area and lobby area clean, completing transactions, counting the
money drawers, answering phones, making reservations, cancelling reservations, running midnight audit, printing documents,
doing an inventory check list, vacuuming floors and wiping down the counters.
Guest Services Representative, Sand Dollar Inn, Tyndall AFB, FL
Position: Front Desk Clerk
June/2012-August/2013
Job Duties:
Customer Service, Checking guests in and out, keeping work area and lobby area clean, completing transactions, counting the
money drawers, answering phones, making reservations, cancelling reservations, running midnight audit, printing documents,
doing an inventory check list, vacuuming floors and wiping down the counters.
Krispy Klean Cleaning Agency, Panama City Beach, FL
Position: Housekeeper
January/2013-March/2013
Job Duties:
Cleaning condos and offices, vacuuming floors and couches, mopping floors, sweeping up trash, wiping down counter tops,
cleaning out showers and toilets, replacing towels, bed sheets, dish soap, body soap, conditioner, etc, washing dishes, cleaning
windows, sweeping off balconies, dusting off TVs, furniture and ceiling fans.
General Dynamics, Lynn Haven, FL
Position: Customer Service Representative
October/2013-April/2014
Job Duties:
Customer Service Call Center, answering phones, troubleshooting with consumers to unlock or create their accounts, helping
consumers apply for insurance, filling out, correcting and redoing applications, helping consumers find and enroll in an insurance
plan.
Certificate(s)
CPR Certificate
Received: June/2010
Certified Guest Services Representative
Received: May/2012
Contact this candidate