Customer Service Project Manager

A ntonio Zavala

Cellular 832-***-**** ***** Clay Rd # 1102

Houston, Texas 77041

**********@*****.***

Operations Supply Chain Sales/ Project Management

Highly motivated in search for a position in the supply chain industry utilizing

C areer Objective

computer knowledge, organizational abilities, and strong people skills with

business experience combined with relentless work ethic.

Skills

• Computer oriented; proficient with PCs, MS operating systems and applications

including MS Word, Excel, PowerPoint, Outlook, and QuickBooks; able to

efficiently research and navigate the Internet and handle all e-mails in a timely and

thoughtful manner

• QuickBooks

• Knowledge of SAP Goods Receipts entry

• Traffic Management

• Supply Chain Solutions

• Advanced planning and organization skills

• Inventory Control

• Shipping/ Receiving

• Team Leadership

• Hands on Work

• Excellent Communication Skills (fluent in Spanish & English)

• Project Management

• Customer Service oriented

• Forklift Driver

• Work well with all difference levels of organization

Relevant Experience

Tanaka Motors Dec 2013-Present

Office/Shop Manager

Perform daily administrative operations activity that included payroll using

QuickBooks, cost effective parts ordering thru different vendors, Use of

QuickBooks to perform accounting activities such as account reconciliations,

accounts payable / accounts receivable that includes handling payments,

deposits and insurance processing. Customers service satisfaction and problem

resolution. Maintain compliance procedures reports. Assist mechanics on heavy

work days. Handle ALL business-Related issues from accounting to

management.

DB Schenker (Contract Assigment) April- 2014-June 2014

Shipping and Receiving Associate

Daily shipping and receiving of commodity for different entities, Process Good

Receipts

using SAP system. Order Picking and Shipping, read thru appropriate

warehouse documentation to determine items to be moved, gathered or

distributed or shipped. Use of sit-down forklift, Sherry Picker or Order Picker,

Swing reach out forklift and stand up forklift to move items to appropriate areas

or to be prepared to ship out. Assist in conducting physical inventory and cycle

counts. Comply with all DB Schenker procedures and policies.

Texas Tile Services Aug 2013- Dec 2013

Project Manager

Houston Texas

Demonstrated initiative and leadership skills to manage installers and dispatch

installations; provided templates for cabinet and granite cuts thru Laser

Templator.

-Worked together with customer to meet their objectives.

Earth Stone April 2009-Aug 2013

Warehouse Manager

Houston Texas

Conducted general management and supervision of a team of 5 warehouse

employees. Provided operational leadership, Supervised execution of daily tasks

and activities of freight loading and unloading, logistics operations, dispatch and

proper documentation and procedure control, ensure facility and employees

meet required company working standards, Customer service operations in a

manner consistent within company services; in charge of as inventory control.

Evaluate and recommend changes in preferred work methods and guidelines to

increase productive of warehouse operation. Use of forklift on daily basis.

Completed all necessary records and reports in a timely and accurate manner.

-Improved facility space

-Improved customer’s service by expediting customers’ orders in timely manner.

Education Associates in Logistics and Supply Chain Management

Lone Star College 2010-Present

Houston, TX

General Studies Diploma 2004-2008

Aldine High School

Houston, TX

References available upon request

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