Personal/Office Assistant
Resume:
J essica Kales
San Tan Valley, AZ *****
**************@*****.***
Work Experience
Walgreens.com October 2012 to June 2013
Exception Handler
Support all functions of the Pharmacy Department
Handle in-bound telephone calls professionally
Enter prescriptions with minimal error rate
Resolve exceptions in a timely manner
Release prescriptions from Promise system
Identify and communicate issues to the Pharmacist and/or Management
Match customers web ID to intercom plus ID and accurately identify
customers for on-line registration and service
Respond to e-mails regarding all types for situations
Communicate via telephone and e-mail with patients, physicians and
insurance plans
Other duties as assigned October 2007 to October 2012
Walgreens Mail Service
Outbound Call Technician
Helping to train and assist new team members
Contacting prescriber’s office for authorization to fill prescriptions
Verifying missing or incomplete information on prescriptions
Contacting patient for any missing information in order to process prescription
Place calls to patients and prescribers for various reasons to clear up prescription questions
Identify and communicate issues to the Group Supervisor and/or Call Center Pharmacists
Maintain close working relationship with Pharmacists
Department of Transportation March 2005 to August 2007
Job Plans Order Clerk – Office Assistant 3*
Proof award documents, verify accuracy and completeness
Prepare and assemble materials for returning bonds after a construction project is awarded
Answer and direct incoming phone calls
Receive orders for sets of constructions documents by phone and in person
Entering information into a database to generate and order and invoice
Prepare various documents using Microsoft Office software
Operating a variety of office machines, copiers and fax machines
Update contactor database utilizing the mainframe and E-Base
Deliver and pickup materials in office located throughout the building
Order and type labels, prepare large amounts of printed materials for mailing
Department of Transportation June 2004 to March 2005
Office Assistant Senior (temporary position)
Receive orders for sets of constructions documents by phone and in person
Entering information into a database to generate and order and invoice
Prepare various documents using Microsoft Office software
Operating a variety of office machines, copiers and fax machines
Update contactor database utilizing the mainframe and E-Base
Deliver and pickup materials in office located throughout the building
Order and type labels, prepare large amounts of printed materials for mailing
Superintendent of Public Instruction January 2003 to July 2003
Office Assistant
Data entry into mainframe system and FileMarker Pro database
Sort and file various documents
Answer and direct incoming phone calls
Prepare bulk mailings to schools
Prepare reports and materials using Microsoft Office software
Operating a variety of office machines, copiers and fax machines
*A three step promotion, Office Assistant In-training, Office Assistant 1, Office Assistant 2, Office Assistant 3; each of which last
6 months.
Education
South Puget Sound Community College 25 credit hours
Timberline High School September 1998 to June 2002
Achievements/Awards
Certified Pharmacy Technician
Licensed Pharmacy Technician
Skills
Microsoft Office
Excellent problem solving skills
Good phone communication
Flexibility to work various hours
Contact this candidate