Customer Service Administrative Assistant

Juanita Devorse

** ****** **** *** *

Manchester, CT 06042

860-***-****

********@***.***

SUMMARY OF QUALIFICATIONS

. Over 8 years of Administrative Assistant experience

. Proficient in Microsoft Word, Excel, Power Point, Act, Lotus, Labpro,

CLS.

. Trained in bookkeeping procedures, including accounts

payable/receivable, purchasing and billing.

. Able to provide excellent customer service and processing disability

and annuity claims.

WORK HISTORY

Case Manager Disability and Family Medical Leave of Absence

MetLife, Bloomfield, CT - 09/10- Present

. Process and approve short term disability claims

. Review medical information daily

. Check the Healthcare Provider statement and verify DR.

. Act as a liaison to healthcare providers

. Process leave of absence medical forms for employee job protection

. Familiar with ICD 9 codes, CPT 4 codes and approved STD claims,

. Have clinical discussions with Nurse and Psychologist

New Business Representative II

MetLife, Bloomfield, CT - 11/04-09/10

. Processed IRA's

. Contacted agents for the correct information

. Checked licensing

. input check or TOA

. Sent out emails daily as part of requirements

. Contacted general agents for new business policies

. Other duties such as handling certified mail, filing, typing, faxing,

daily reports, spread sheets, forward to suitability managers

Administrative Assistant/Customer Service

Diversified Administration Corporation, Marlborough, CT 07/03-11/04

. Handled large volume of calls

. Performed policies updates

. Accurately process worksheet write ups and made necessary adjustments

Administrative Assistant

Cigna Healthcare Inc, Corporate Training, Bloomfield, CT, 8/01-12/02

. Handled logistical details for training programs including

. Prepared memos

. Arranged room set up and maintained office furniture in an organized

and efficient manner

. Ordered meals as instructed

. Performed data entry daily

. Answered phones regularly

. Worked with vendors

. Administrated the LOMA & HIAA exams.

Program Assistant

Salomon Smith Barney, National Training Center, Hartford, CT, 4/00-6/01

. Involved with speakers' arrangements

. Assisted with classroom handouts and evaluation forms

. Maintained expense reports

. Performed database input.

EDUCATION AND CERTIFICATIONS

High School Diploma, Hartford Public High School

Completed Office Management Training

Certified Nurses Aide, Nursing Assistance Training program

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