Customer Service Sales

Cover Letter - Thanusha Saha

I have been involved in the customer service industry for almost my entire

working career. Having been a flight attendant for almost 10 years I have

extensive knowledge of all kinds of people from different backgrounds and

cultures. I have done many in house courses that have given me the tools to

handle difficult situations in many different circumstances. I believe that

no job is too big or too small. I am a team player and I can be a team

leader if needed. I am dedicated, loyal, trustworthy and hard working. I

have an excellent command of the English language. I am always well groomed

as I believe that in the customer service industry first impressions do

matter. I do not mind working long hours any day of the week or even on

weekends. Given the chance I will be an excellent ambassador for any

company.

First Names: Thanusha

Surname: Saha

Gender: Female

Health Status: Good

Nationality: South African

Marital Status: Married

Languages: English

E mail: ************@*******.***

Address: 97-10 105th Street Ozone Park

Queens - New York

11416

Contact Numbers: (Cell) 347-***-****

Education:

Computer Academy of South Africa (1992 - 1993)

. Basic computer skills.

Johannesburg Secondary School (1986 -1991)

. Matric

In House Courses:

Yearly courses at South African Airways

. Aviation service procedures.

. Emergency training eg hi-jacking, evacuation, fire fighting etc.

. First aid training.

. Dangerous goods training.

. Aviation medicine.

. International aviation license for the following aircrafts:

. Boeings(747-200,747-300,747-400,737-200,737-800)

. Airbuses(340-600,340-200,340-300,00,320)

NB: required pass mark for each course is 80%.

Cancer Association of South Africa

. Patient and Trauma Counselling

. Presenting in-house workshops for patients and families

Computer Packages:

. MS Word

. MS Excel

. MS Outlook

. PowerPoint

. Office XP

. Internet Explorer

Career History:

Employer: Dr Dante Trovato

Position: Administrative Medical Assistant

Period: 2013-2014

Duties:

. Receptionist

. Medical Billing - Used Med soft - Version 17

. Getting approval and booking MRI'S for patients

. Verifying medical insurance

. Processing x rays

. Dealing with queries from patients

. Scheduling appointments

Employer: Psychological Society of South Africa

Position: Client Liaison

Period: 2011-2012

Duties:

. Over seeing registration for the ICP 2012 International Congress of

Psychology

. Correspondence with National and International delegates who attended

the congress

. Sending out Newsletter every second week

. Relevant spread sheets regarding different components of registration

. Invoicing

. Dealing with e-mail queries

. Forwarding invitation letters and visa letters to international

delegates

. Switch board duties

. Telesales - Selling yearly membership to psychologist

Employer: Agni International

Position: Events Co-ordinator

Period: 2011- February to September

Duties:

. Organising major events

. General Administration

. Switchboard

. Client Liaison

Employer: South African Airways (JFK New York)

Position: Passenger Services Agent

Period: 2004 -2007

Duties:

. Customer Services

. Verification of arrival and departure times of South African Airways

flights.

. Ensuring flight schedule was maintained.

. Reporting to management and passengers deviations that resulted from

changes in arrival and departure times.

. Official on the ground SAA flight welcome officer for VIP and voyager

passengers.

. Assistance with customer baggage claims and liaising with airport

staff to track down lost luggage.

. Ad hoc management queries.

. Supervision of staff.

. Preparing all paper work after flight departures and arrivals

.

Employer: South African Airways (South Africa)

Position: Senior Flight Attendant

Period: 1995 -2004

Duties:

Management:

. Conducted Briefings and debriefings to insure the best quality of

service for passengers

. Ensured staff compliance in regards to safety procedures.

. Planned work distribution amongst staff depending on their training

levels and experience.

. Delegated work and ensured completion in good time for landing of

flight.

. Acted as liaison between captain and crew

. Insured all paperwork was in order for customs before landings

Financial:

. Managed petty cash for on board duty-free shop.

. Balanced cash to sales (sales included multiple foreign currencies on

one flight).

. Inventory Control -Balanced remaining to sales.

Customer Services:

. Ensured staff company customer service procedures.

. Maintained service level turnaround times with regards to serving of

meals on flights.

. Dealt with passenger queries that needed to be escalated to senior

management.

. Maintained high standards of service and excellent work ethic among

the crew under my supervision

Employer: Family Institute

Position: Administration Assistant

Period: 1994 - 1995

Duties:

. General office administration.

. Event co-ordination

. Standing in for receptionist.

. Dealing with e-mail queries

Social Responsibility Work:

. Event co-ordination for cancer association - workshops / lunches and

teas.

. Home visits for terminally ill cancer patients.

. Family grief counselling.

References:

Dr Dante Trovato - New York

Paro -- 718-***-****

PsySSA- Psychological Society of South Africa

Dr Saths Cooper - 011-***-**-** / 083-***-****

Agni International - South Africa

Brenda Kali- 082-***-****

South African Airways - New York - JFK Airport

Jacqueline Doyle or Nicole Kaupp - 718-***-****

SAA - Airways Park - South Africa

Records and references held by HR Department - 011-***-****

Family Institute - South Africa

Dr Saths Cooper - 083-***-****

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